Cassabella Hotel and Apartment

Explore Cassabella Hotel and Apartment
8.7
Very Good
From 212 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.0

Location

8.0

Service and Facilites

8.6

People often mention about Cassabella Hotel and Apartment
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Distance to City Center (1)
Soundproof (1)
Bedroom (1)
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Traveler Reviews Cassabella Hotel and Apartment

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40
Customer reviews
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 26 week(s) ago
There is a video of the table in the bedroom still very dirty.
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Accommodation's Reply
05 Jun 2025
Hello, I am very sorry that the table in the room was not clean, causing you to feel uncomfortable. I will remind the cleaning department to check more carefully to avoid this situation from happening again. Thank you for your feedback so that we can improve our service. We hope to have the opportunity to welcome you next time with a more satisfactory experience! Best regards, My Linh Reception Department!
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P***n
icon-Leisure
Leisure
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8.4
/10
Reviewed 29 week(s) ago
The hotel has an infinity pool service so I booked it to experience it for 800k. I felt that the pool water was very dirty, I didn't dare to go swimming, on holidays at least many guests should change the water in the pool Also, in the middle of the night, I kept hearing creaking and the faucet running at 2am, so scary The hotel is quite far away
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Accommodation's Reply
05 Jun 2025
Hello, We are truly sorry that your experience was not as expected, especially with the swimming pool and the noise at night. These comments are very valuable and we will immediately check the pool hygiene issue, as well as review the equipment to avoid causing noise, especially at night. On holidays, there are many guests, we still have many shortcomings - we hope you understand. We will try to improve to serve you better in the future. Thank you very much for your sincere sharing. We hope to have the opportunity to serve you better next time. Sincerely, My Linh Reception Department
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Gia T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 79 week(s) ago
Clean room, friendly receptionist always helpful, clean swimming pool
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thanh l. p.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 103 week(s) ago
Nice hotel, spacious room, will come back later, but my room doesn't have a night light so I'm a little bit used to it
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2 people find it helpful
JIAO GUOZHU
icon-origin-TRAVELOKA
5.7
/10
Reviewed 140 week(s) ago
Khách sạn không cung cấp được hóa đơn điện tử . Nhân viên thiếu chuyên môn về hóa đơn . Không giải đáp được thắc mắc
2 people find it helpful
Huynh T. N. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 141 week(s) ago
căn hộ rộng, thoải mái, phù hợp cho gia đình bạn bè
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Dinh T. Q. V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 143 week(s) ago
Very good service. Airy, clean.
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Nguyen P. H. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 146 week(s) ago
Review from outside to go The hotel has a large parking space (both motorbikes and cars), with 24/24 security. There is a fast, clean elevator. The room is quite large and clean (full of things like a homestay). , you can buy food to cook for yourself) the only minus point is that the doors in the room are broken (except for the main room door, there are many damaged) Oh, there's also a love chair :))
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6 people find it helpful
ಠ_ಠ L.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 148 week(s) ago
Bể bơi đẹp nha phòng sạch sẽ thoáng mát nói chung là tốt cho 5 sao
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Khả D. Đ.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 179 week(s) ago
Nhân viên lễ tân nhiệt tình dễ thương, phòng sang trọng, giá hợp lý. Hồ bơi đẹp & sạch. Góp ý khách sạn nên thêm 1 hộp dầu xả tóc nữa là perfect chứ gội rít tóc quá với mở lại ăn sáng nha chứ hông lần sau mình cũng kím khách sạn có ăn sáng à.
1 people find it helpful
Thúy P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 181 week(s) ago
Phòng rất tiện nghi sạch sẽ, nhân viên và chú bảo vệ cực kỳ thân thiện và chuyên nghiệp. Mình rất hài lòng về dịch vụ tại khách sạn
7 people find it helpful
Ngoc V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 184 week(s) ago
Hotel with beautiful scenery! Lots of places to take pictures! The manager is friendly, the security guard is also enthusiastic and cute. The dining room is spacious, overlooking the sea, eating and drinking until late at night 🤣! Especially the wie swimming pool takes beautiful pictures! Will come again
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1 people find it helpful
Ngoc B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 244 week(s) ago
Nice room, nice view, beautiful pool view. Friendly staff, dedicated support
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4 people find it helpful
Le Que L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 269 week(s) ago
Upon arrival, the front desk of the swimming pool newspaper is broken, unusable. When I got to the room, I heard something very strange, my friend cooked together, discovered that the food that customers left in the cupboard before being cleaned was rancid, so it smelled. Newspaper receptionist, the receptionist moves room. Going down to a new room, the kitchen cannot be used while the purpose I chose here is to be able to cook (because this place is very far from the center). No one apologized to the guest. Really bad. The first time is also the last!
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8 people find it helpful
Yori N.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.6
/10
Reviewed 304 week(s) ago
Hi this is the N + time I book a room here everything is great with me but this time I felt a bit uncomfortable because my first time to book a room through the app I had paid through the app already seems to be nearly 600k for the room without view when I came out I wanted to upload it to the room with a view of myself and my husband asking how much extra the staff reported 300k so I thought it was ok so I agreed but when I checked out another friend I collected 350k saying My room price at 850k, there is an eye-opener that the 300k hour 350k surcharges I paid earlier was nearly 600k so I have to pay 950k for the 850k room ... I did not calculate it but it must be clear from the beginning haizzz
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7 people find it helpful
Nguyen D. T. T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 310 week(s) ago
Nice room, quiet, have a kitchen in the room is very convenient
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3 people find it helpful
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Hong T. L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 315 week(s) ago
Clean, nice view and good price. Suitable for group or family.
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Nguyen T. P. T.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.8
/10
Reviewed 317 week(s) ago
New room, clean, fully equipped kitchen cooking tools. Airy view, sea view
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Le Thi K. T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.1
/10
Reviewed 325 week(s) ago
Everything was clean and new. Good smell !
2 people find it helpful
Bui N. P.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
Rooms are clean and comfortable. Nice view. however there is no breakfast, no fans & night lamps in the room.
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5 people find it helpful
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