Stayed here multiple times already, super delighted by their service. Though recently they've been on a decline. While I've gotten room upgrades twice, which is nice, they didn't provide towels even though they've always provided them before. Once they delivered them after I called them, the second time was no good as they told me there were no staff around. Even after I waited until check-out time. The other thing to note was the room gas stove was not working. Again, we wanted help with this but no staff around. While their service still is the nicest that I have experienced, this downward trend is quite worrisome. I hope they can pull through and be better.