Swiss-Belinn Luwuk

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Overall Ratings & Reviews Swiss-Belinn Luwuk

Traveloka (1,189)
Other sources (9)
8.7
Very Good
From 1,189 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.8

People often mention about Swiss-Belinn Luwuk
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Staff Friendliness (37)
Bedroom (31)
Surroundings (30)
Ambiance (29)
Hotel Area (28)
Room Space (24)
Bathroom (24)
Family Friendly (20)
Check-in/out Time (20)
Taste (20)
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Traveler Reviews Swiss-Belinn Luwuk

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Customer reviews
S***a
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Business
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8.5
/10
Reviewed 1 week(s) ago
Friendly staff, delicious food, strategic location
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Sartika T.
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10.0
/10
Reviewed 2 week(s) ago
It's great, 5 nights without any problems
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M***M
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10.0
/10
Reviewed 3 week(s) ago
Great room for business and meetings
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Ryan H.
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9.4
/10
Reviewed 3 week(s) ago
I stay here often - every time I am in Luwuk as I travel around the Central Sulawesi area. I have stayed at other hotels in Luwuk in the past and none of them were as nice, as clean and had such friendly staff as the Swiss-Bellinn Luwuk.
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d***k
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8.4
/10
Reviewed 5 week(s) ago
I stayed here for a few nights, but the soundproofing in the connecting room wasn't great. I couldn't sleep on the last night because the room next door was so noisy. The shower water pressure was also very low. This needs special attention. Other than that, everything was nice and comfortable, thank you.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk. Thank you for sharing your stay with us. We are delighted that you were satisfied with your comfort and the service we provided. We appreciate your feedback regarding the soundproofing of connecting rooms and the water pressure in the shower. These comments will be used by our team to further improve and enhance the quality of our service. Thank you for your time and review. We hope to provide you with an even better stay in the future. Sincerely, Thanee HP, General Manager
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S***i
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Staycation
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9.7
/10
Reviewed 13 week(s) ago
Overall, my stay here was comfortable. The room was clean, tidy, and quiet enough for a good night's rest. The staff was friendly and helpful when needed. The location is great, easy to get around. My stay was pleasant and quite memorable, and I'll be back again soon.
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Warm greetings from the Swissôtel-Belinn Leuvuc. Thank you for taking the time to share your experience with us. We are delighted to hear that you were comfortable and satisfied with the cleanliness of your room, the peaceful atmosphere, and the friendly and attentive service from our staff. We also appreciate the hotel's convenient location, which made your stay in Leuvuc very enjoyable. Your positive feedback is a great inspiration to our entire team in maintaining and improving the quality of our service. We look forward to welcoming you again on your next visit. Sincerely, Thanee HP, General Manager
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Unjung J.
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8.5
/10
Reviewed 15 week(s) ago
Friendly staff, clean hotel, and beautiful views.
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Accommodation's Reply
30 Jan 2026
Dear Mr. Unjung Je, Greetings from Swissôtel-Belinn Luvaux. Thank you for your kind review. We are delighted to hear that you were impressed with the friendliness of our staff, the cleanliness of the hotel, and the views. Your review encourages us to continue striving for the best service. We hope to welcome you back to Swissôtel-Belinn Luvaux in the future. Sincerely, Thanee HP, General Manager
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Shinta D.
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Leisure
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6.7
/10
Reviewed 15 week(s) ago
Disappointed, the toilet didn't have water during my stay. They said it was under repair. Hopefully, the service will improve further in the future. The staff are all friendly.
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Accommodation's Reply
30 Jan 2026
Dear Mr. Shinta D: Hello! This is Hotel Luc Berlin, Switzerland. Thank you for your valuable feedback during your stay. We sincerely apologize for the inconvenience caused by the water supply interruption due to bathroom renovations. We appreciate your understanding that this water outage did not meet our service standards. We thank you for your valuable feedback and will do our best to prevent this issue from recurring. We will continuously improve our hotel facilities and services to ensure all guests have a comfortable stay. We appreciate your compliments on the friendly service of our staff. We hope to provide you with an even more pleasant experience on your next stay. Sincerely, General Manager, Dani HP
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JULIET G. M.
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Transit
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10.0
/10
Reviewed 15 week(s) ago
Eco-friendly hotel 🥰 the best hotel in Luwuk
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Accommodation's Reply
30 Jan 2026
Dear Ms. Juliet G.M., From Swissôtel-Belinn Leuwuc: Thank you for your excellent review and compliments. We are delighted to know that you rated Swissôtel-Belinn Leuwuc as the most eco-friendly hotel and the best choice in Leuwuc. Your support and trust are a great inspiration to our entire team as we continue to provide the best service while maintaining our commitment to environmental sustainability. We look forward to welcoming you back again and look forward to welcoming you to Swissôtel-Belinn Leuwuc. Sincerely, Thanee HP, General Manager
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A***A
icon-Leisure
Leisure
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8.2
/10
Reviewed 16 week(s) ago
the memory matters more than the price
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk. Thank you for your valuable review. We are delighted to know that the experience and memories you had during your stay with us were worth more than the price. Creating memorable stays is our primary goal, and your appreciation is a great motivation for our entire team to continue providing the best service. We hope to welcome you back and create even more wonderful memories at Swiss-Belinn Luwuk on your next visit. Sincerely, Thanee HP, General Manager
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ADITYA W.
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Leisure
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8.2
/10
Reviewed 16 week(s) ago
according to budget and expectations
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Accommodation's Reply
30 Jan 2026
Dear Mr. Aditya W, Greetings from Swiss-Belinn Luwuk. Thank you for your review. We are delighted to hear that your stay met your budget and expectations. Your satisfaction motivates us to continue striving for the best services and facilities. We hope to welcome you back to Swiss-Belinn Luwuk in the future. Sincerely, Dhani HP, General Manager
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Claudia M.
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Leisure
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9.7
/10
Reviewed 18 week(s) ago
Comfortable and very enjoyable
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Accommodation's Reply
26 Dec 2025
Dear Ms. Claudia M, Sincerely yours from Swissôtel-Belinn-Luvuc. Thank you for your kind review. We are delighted to hear that your stay was comfortable and enjoyable. Your compliments encourage our entire team to continue striving for the best possible service. We look forward to welcoming you back to Swissôtel-Belinn-Luvuc on your next visit. Thank you. Sincerely, Thanee HP, General Manager
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Felicia T.
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7.4
/10
Reviewed 18 week(s) ago
Overall, the service and rooms were quite good, but one thing that was very disappointing was the lack of a smoking and non-smoking area in the restaurant. This is very unfortunate for a hotel of Swiss-Bell's stature. We were very disturbed by the cigarette smoke from the beginning of breakfast until the end, especially since I am currently pregnant. If a hotel doesn't provide such a separate area, it should be a general policy to prohibit smoking in that area. It's also unfortunate that, from my observations during my several stays at this hotel, only Indonesians smoke in the restaurant; no foreign tourists smoke in this area at all. Therefore, we ask that management address this issue, as not everyone is comfortable with cigarette smoke, especially pregnant women and children. Thank you.
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Accommodation's Reply
26 Dec 2025
Dear Ms. Felicia T., Warm greetings from Swiss-Bellinn Leuvuc. Thank you for taking the time to share your valuable review and feedback. We appreciate your assessment of our service and the comfort of your room, but we apologize for the inconvenience you experienced, particularly in the restaurant area where there is no separate smoking area and it is a no-smoking zone. We understand that this situation may cause inconvenience, especially for pregnant women, children, and other guests sensitive to cigarette smoke. Your feedback is of utmost importance to our management, and we will immediately contact the relevant team to assess and improve the situation, including enforcing stricter regulations for the comfort and health of all guests. We appreciate your observations, which serve as a reminder for us to improve our service standards to align with the values and quality of Swiss-Bellinn Hotel International. Once again, we apologize for this unpleasant experience. We hope to have the opportunity to welcome you back and provide you with an even better and more comfortable stay in the future. Thank you for your attention and understanding. Sincerely, Thanee HP, General Manager
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A***a
icon-Business
Business
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10.0
/10
Reviewed 19 week(s) ago
Comfortable place and nice view.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk. Thank you for your kind review. We are delighted to hear that you felt comfortable and enjoyed the beautiful scenery during your stay at Swiss-Belinn Luwuk. Your review motivates us to continue providing the best service and experience for all our guests. We look forward to welcoming you again. Sincerely, Thanee HP, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Nice hotel I like the view there
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Luwuk, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel and the beautiful view. Your feedback motivates us to continue providing the best experience for all our guests. We look forward to welcoming you back to Swiss-Belinn Luwuk. Warm regards, Dhani HP General Manager
Ryan H.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
This is my favourite hotel in Luwuk - and I’ve stayed at 3 of the main tourist hotels to truly compare. The staff treat me like a family member here and always make sure everything for my stay is as perfect as possible. They communicate everything to me clearly and help make the best out of every situation that arises, as they do. Their management team makes an effort to talk to me directly to see how everything is. Always making me feel spoiled. I stay here every time I travel through Luwuk.
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Accommodation's Reply
15 Dec 2025
Dear Mr. Ryan H Warm greetings from Swiss-Belinn Luwuk, Thank you very much for your heartfelt review. We are truly honored to be your favorite hotel in Luwuk and to hear that our team has made you feel like part of our family. It brings us great joy to know that our staff and management have been able to ensure your stays are comfortable, memorable, and enjoyable. Your kind words are a great motivation for our entire team to continue delivering the best experiences to our guests. We are delighted to welcome you back every time you travel through Luwuk and look forward to making each stay even more special. Warm regards, Dhani HP General Manager
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Aryanti M.
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9.7
/10
Reviewed 21 week(s) ago
The hotel staff are all very friendly
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Accommodation's Reply
03 Dec 2025
Dear Ms. Aryanthi M., Warm greetings from Swiss-Belinn Luwuk. Thank you very much for your positive review. We are very glad that you are satisfied with the service of all our staff. Your comments are the driving force for our team to continue to strive to provide the best service. We sincerely hope to welcome you back again soon. Best regards, Thani HP, General Manager
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A***a
icon-Business
Business
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8.5
/10
Reviewed 21 week(s) ago
The room is neat, clean enough and not damp, the water works well. Thank you
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Best regards from Swiss-Belinn Luwuk. Thank you very much for your review. We are very pleased to know that your room was clean, tidy, and the water supply was working well. Your comments are very valuable and are a great encouragement for our team to continue to provide the best service. We sincerely hope to welcome you back to Swiss-Belinn Luwuk on your next visit. Best regards, Dhani HP, General Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Friendly staff, clean and comfortable rooms, utilities work well, thank you.
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Best regards from Swiss-Belinn Luwuk. Thank you for your positive review. We are very glad that you were satisfied with the friendliness of our staff, the cleanliness and comfort of our rooms, and the well-functioning facilities. Your comments are highly appreciated and are an encouragement to our team to continue providing the best service. We sincerely hope to welcome you back on your next visit. Best regards, Thani HP General Manager
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Hary W.
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Business
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8.5
/10
Reviewed 22 week(s) ago
Perfect place for a weekend getaway...!
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Accommodation's Reply
03 Dec 2025
Dear Mr. Harry W, Warm greetings from Swiss-Belinn Luwuk. Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your weekend getaway with us. Your kind words are truly encouraging and motivate our team to continue delivering exceptional service and hospitality. We look forward to welcoming you back for another memorable stay. Warm regards, Dhani HP General Manager
Number of reviews per page
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