Traveloka (1,082)
Other sources (9)
8.6
Very Good
From 1,082 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.6
Location
8.6
Service and Facilites
8.7
People often mention about Swiss-Belinn Luwuk
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Staff Friendliness (23)
Ambiance (21)
Hotel Area (21)
Bedroom (20)
Surroundings (17)
Bathroom (17)
Taste (16)
Family Friendly (13)
Room Space (13)
Distance to City Center (12)
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Traveler Reviews Swiss-Belinn Luwuk
Number of reviews per page
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40
Customer reviews
A***n
Transit
9.4
/10
Reviewed 3 week(s) ago
the food is lacking, it can be improved
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for your feedback. We apologize if the variety or quality of the food did not meet your expectations. Your feedback is very valuable to us, and we will immediately forward it to the F&B (Food & Beverage) team for evaluation and future improvements. We look forward to providing an even better experience on your next visit. Thank you for choosing Swiss-Belinn Luwuk. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk
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N***g
Leisure
8.4
/10
Reviewed 6 week(s) ago
the service is not very friendly... when checking out the lift was dead... there was no notification...
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during check-out, particularly regarding the elevator malfunction and the lack of notification from us. Your feedback is very valuable for us to evaluate and improve, especially in terms of communication and staff service. We look forward to welcoming you back with an even better experience in the future. Best regards, Dhani HP. General Manager, Swiss-Belinn Luwuk
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D***i
10.0
/10
Reviewed 9 week(s) ago
The service is very satisfactory 🫶🏻🫶🏻✨✨
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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I***o
Leisure
10.0
/10
Reviewed 10 week(s) ago
Stay in a suite room, clean and spacious. From the balcony you can see the sea, mountains and tree gardens. Very satisfying
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Marshela
Business
8.5
/10
Reviewed 10 week(s) ago
The service is okay, the room is clean and the breakfast is delicious, thank you.
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Accommodation's Reply
10 Jul 2025
Dear Marshela W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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M***d
7.3
/10
Reviewed 13 week(s) ago
The room smells of massage oil and is quite disturbing.
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the aroma in the room. This is certainly not the standard of comfort we expect for our guests. We will immediately forward your feedback to the Housekeeping team for follow-up so that it does not happen again in the future. We hope to welcome you back with a better experience. Warm regards, Management, Swiss-Belinn Luwuk
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Hikmah A. K.
10.0
/10
Reviewed 13 week(s) ago
The staff was very helpful during the check-in process.. friendly and very polite.
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Accommodation's Reply
23 May 2025
Dear Hikmah A. Ke., Thank you for choosing Swiss-belinn Luwuk as your place to stay. We greatly appreciate your positive review of our hotel rooms and services. We look forward to welcoming you back to Swiss-belinn Luwuk. Warm regards, Management. Swiss-Belinn Luwuk
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F***n
6.4
/10
Reviewed 16 week(s) ago
Cleanliness is very lacking, the room smells musty, some facilities are not worthy for that price. Not comparable to the facilities obtained.
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness of the room, the musty odor, and the facilities that did not meet your expectations. Your feedback is very important for us to evaluate and improve the quality of our services going forward. We will immediately follow up with the relevant team to ensure a similar incident does not recur. We hope to have the opportunity to provide an even better experience on your next visit. Best regards, Swiss-Belinn Luwuk Management
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M***n
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very friendly staff, clean environment, very pleasant atmosphere
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Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Tirsa U. W.
Leisure
10.0
/10
Reviewed 17 week(s) ago
The service is very good, friendly
Every time I go to Luwuk, I definitely stay here
I really like it because there are many aesthetic photo spots and beautiful views of Luwuk City from a height😍 The best anyway
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Tirsa U. W., Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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R***a
Transit
10.0
/10
Reviewed 19 week(s) ago
Of all the things, only the water in the shower is not strong enough, but the cleanliness of the room is very clean, especially the bathroom is very, very clean.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and service. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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D***n
Staycation
10.0
/10
Reviewed 21 week(s) ago
excellent service from the staff.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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G***t
Business
10.0
/10
Reviewed 23 week(s) ago
The atmosphere is comfortable, there is a balcony facing the sea, some of which face the swimming pool. In the morning you can still hear the sound of birds chirping. The atmosphere is calm and comfortable.
When I went to the airport, I left some of my stuff in the room. I was already at the airport. I called the hotel receptionist to ask that my stuff be stored at the reception and I asked my friend to pick it up at the hotel. The hotel receptionist helped quickly to pick up and store my stuff. And finally my friend was able to pick up and deliver my stuff to the airport on time. Thank you Swiss-Bellinn Luwuk :)
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Luwuk as your accommodation. We greatly appreciate your positive feedback regarding our rooms and services. We look forward to welcoming you back to Swiss-Belinn Luwuk. Best regards, Dhani HP, General Manager, Swiss-Belinn Luwuk
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Suwandi I.
Staycation
8.5
/10
Reviewed 26 week(s) ago
Just give some input to management, maybe replace the TV in the room with a slightly larger one so the viewing experience will be even better
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Accommodation's Reply
13 Feb 2025
Dear Suwandi I, Thank you for your feedback! We are currently replacing the TV to 42 inches for Deluxe sea view rooms up to the highest room category and gradually to all room types. We look forward to welcoming you back to Swiss-Belinn Luwuk! Warm regards, Heykal D. Syarief. General Manager, Swiss-belinn Luwuk
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Novi
8.5
/10
Reviewed 27 week(s) ago
Hotel Room that passes through the Villa. If it's a scary night Sx 🥺
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Accommodation's Reply
13 Feb 2025
Dear Novi M, Thank you for your review! We understand that guest comfort and safety are our top priorities. We will forward this feedback to management so that they can improve the lighting or facilities in the area around the villa. We hope you continue to enjoy your stay at Swiss-Belinn Luwuk! Warm regards, Heykal D. Syarief. General Manager, Swiss-Belinn Luwuk
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Z***i
9.6
/10
Reviewed 28 week(s) ago
Check in time is long, approximately 1 hour waiting
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1 people find it helpful
Accommodation's Reply
04 Feb 2025
Dear Valued Guest, Thank you for choosing Swiss-belinn Luwuk as your place to stay. We greatly appreciate your review of our hotel rooms and services. We look forward to welcoming you back to Swiss-belinn Luwuk. Warm regards, Heykal D. Syarief. General Manager – Swiss-Belinn Luwuk
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L***m
8.5
/10
Reviewed 28 week(s) ago
Nice view, clean hotel. Strategic location
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Accommodation's Reply
28 Jan 2025
Dear Valued Guest, Thank you for your positive review! We are glad you enjoyed the beautiful view, the cleanliness of the hotel, and the strategic location. We look forward to welcoming you back to Swiss-Belinn Luwuk for another pleasant stay. Warm regards, Heykal D. Syarief. General Manager, Swiss-Belinn Luwuk
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PD
Portal D. B.
10.0
/10
Reviewed 29 week(s) ago
very enjoyable, thank you swissbelli
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Accommodation's Reply
23 Jan 2025
Dear TPortal D. B, Warm Greetings from Swiss-belinn Luwuk! We would like to thank you for choosing Swiss-belinn Luwuk as your accommodation choice during your stay in Luwuk and for giving us a review of our Hotel. Rest assured that we continue to do our best to meet and exceed guest expectations. Thank you again for being a loyal guest at Swiss-belinn Luwuk and we look forward to welcoming you back soon. Warm regards, Heykal D. Syarief. General Manager, Swiss-Belinn Luwuk
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I***n
10.0
/10
Reviewed 30 week(s) ago
Swissbeliin Luwuk The Best In Banggai
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1 people find it helpful
Accommodation's Reply
23 Jan 2025
Dear Valued Guest, Warmest Greetings from Swiss-belinn Luwuk! We would like to thank you for choosing Swiss-belinn Luwuk as your accommodation choice during your stay in Luwuk and for giving us a review of our Hotel. Rest assured that we continue to do our best to meet and exceed guest expectations. Thank you again for being a loyal guest at Swiss-belinn Luwuk and we look forward to welcoming you back soon. Warm regards, Heykal D. Syarief. General Manager, Swiss-Belinn Luwuk
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FF
Frince F.
9.0
/10
Reviewed 31 week(s) ago
The hotel staff is very friendly, especially the restaurant section.
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Accommodation's Reply
23 Jan 2025
Dear Frince, Warmest Greetings from Swiss-belinn Luwuk! We would like to thank you for choosing Swiss-belinn Luwuk as your accommodation choice during your stay in Luwuk and for giving us a review of our Hotel. Rest assured that we continue to do our best to meet and exceed guest expectations. Thank you again for being a loyal guest at Swiss-belinn Luwuk and we look forward to welcoming you back soon. Warm regards, Heykal D. Syarief. General Manager, Swiss-Belinn Luwuk
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Number of reviews per page
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40
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