Dear Nur, Om Swastyastu, Warmest Greetings from Holl Villa We hope you had a wonderful trip back home after spending a fantastic holiday in Bali. It was our pleasure to have you stayed at Holl Villa recently and appreciate that you have taken your valuable time to write this beautiful words on this review. We are sorry to hear that you were disappointed with the air con. As we know the weather within these few weeks were one of the hottest weather in Bali and it may impact to the air con performance. We will be sharing your review to the engineering staff as we strive to improve all of our guest’s stay experience . On behalf of the entire team of Holl Villa team, we thank you again for your stay and your excellent review. We do hope to see you back soon for another “wonderful stay”. Warm Regards, Edy Villa Manager