Traveloka (5,255)
Other sources (10)
8.2
Very Good
From 5,255 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.1
Meal
8.1
Location
8.6
Service and Facilites
8.2
People often mention about Astara Hotel Balikpapan
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Accessibility (93)
Variety (93)
Surroundings (90)
Ambiance (87)
Distance to City Center (83)
Staff Friendliness (83)
Bedroom (81)
Taste (81)
Hotel Area (77)
Activity Option (76)
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Traveler Reviews Astara Hotel Balikpapan
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40
Customer reviews
s***n
5.6
/10
Reviewed 1 day(s) ago
The taste and variety of food is lacking, the rooms are not soundproof... you can hear the noisy children from the neighbors on the right and left.
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R***a
10.0
/10
Reviewed 2 day(s) ago
Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.
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Ashari A. P.
Business
10.0
/10
Reviewed 3 day(s) ago
The hotel staff was very helpful with check-in/check-out... Thank you
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Accommodation's Reply
30 Jul 2025
Dear valued guest, Mr./Mrs. Ashari A. P., Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome Mr./Mrs. Ashari A. P. and family back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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J***h
Business
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is friendly, attentive, and provides clear information. The rooms are nice with ocean views. The atmosphere is peaceful, perfect for studying for the next day's test. Easy access. The food is delicious and well-stocked. Very good.
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Accommodation's Reply
29 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan and provide an even better experience in the future. Best regards, Management
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h***a
Leisure
10.0
/10
Reviewed 6 day(s) ago
Quite satisfied and the facilities are okay
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Accommodation's Reply
29 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan and provide an even better experience in the future. Best regards, Management
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I***h
Leisure
10.0
/10
Reviewed 2 week(s) ago
A pleasant atmosphere and a cool vacation spot because it feels right above a very busy and nice mall and also has a beautiful beach view.
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Accommodation's Reply
25 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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Tri F. R.
Business
9.7
/10
Reviewed 2 week(s) ago
Access to everywhere is close, the staff are friendly, the view is really cool, it's comfortable to stay at this hotel.
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Accommodation's Reply
25 Jul 2025
Dear valued guest, Mr./Mrs. Tri F. R., Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome you, Mr./Mrs. Tri F. R., and your family back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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N***a
9.6
/10
Reviewed 2 week(s) ago
Satisfied with the family room with pool view. The room was clean, with three AC units that were all cold. There was a pantry, so it was convenient for cooking. Check-in was also fast, although there was a long queue due to the holiday season. However, the breakfast was lacking, even though there were many menu options.
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Accommodation's Reply
25 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very meaningful. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure a similar incident does not occur again. We hope to welcome you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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Robiatul A.
9.7
/10
Reviewed 2 week(s) ago
Staying during the holidays, the breakfast atmosphere was busy and there was a queue, we had to wait for cutlery.
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Accommodation's Reply
25 Jul 2025
Dear valued guest, Mrs. Robiatul A., Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very valuable. We apologize for any inconvenience caused during your stay. We will immediately inform the relevant department to review and ensure that the same incident does not happen again. We hope to welcome Mrs. Robiatul A. and her family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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R***I
Leisure
10.0
/10
Reviewed 2 week(s) ago
There’s a waterpark and waterboom in this hotel, access to mall very near.
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Accommodation's Reply
25 Jul 2025
Dear our esteemed guest,
Warm greetings from Astara Hotel Balikpapan.
We would like to express our gratitude for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Situated directly above the Pentacity Shopping Venue in the Balikpapan Superblock area, it is the most comprehensive shopping center and entertainment hub in Balikpapan.
With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, CNC Fitness Center, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk mall, and many more.
We hope to have the pleasure of welcoming you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future.
Sincerely,
Management
J***l
Staycation
8.5
/10
Reviewed 2 week(s) ago
It's nice to stay here, in the same building as the hotel.
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Accommodation's Reply
25 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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Ronal L. S.
9.1
/10
Reviewed 2 week(s) ago
If possible, use 2 keys, because access to play in the waterboom requires a key.
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Accommodation's Reply
25 Jul 2025
Dear valued guest, Mr. Ronal L. S, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very meaningful. We apologize for any inconvenience caused during your stay. We will immediately inform the relevant department to review and ensure that the same incident does not happen again. We hope to welcome Mr. Ronal L. S and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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P***n
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean, the food is delicious and there are lots of choices.
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan and provide an even better experience in the future. Best regards, Management
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E***a
Leisure
9.4
/10
Reviewed 2 week(s) ago
So far I like staying here, it's a fun place not far from the children's playground and other facilities, next time I will stay here again☺️
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, E-walk Mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan and provide an even better experience in the future. Best regards, Management
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HS
Halim S.
Business
10.0
/10
Reviewed 2 week(s) ago
The hotel is comfortable, the breakfast is varied, great.
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Mr. Halim S., Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome Mr. Halim S. and family back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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Ra
Rizka a. s.
8.7
/10
Reviewed 2 week(s) ago
The location is strategic if you want to go to the mall, just walk. However, the rooms are not like a typical star hotel. They still have air conditioning, not central air conditioning. The mattresses are also a bit hard.
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Mrs. Rizka A. S., Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very meaningful. We apologize for any inconvenience caused during your stay. We will immediately inform the relevant department to review and ensure that the same incident does not recur. We hope to welcome Mrs. Rizka A. S. and family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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H***i
Leisure
10.0
/10
Reviewed 2 week(s) ago
It's impressive, right? So don't just look at it, check in quickly, so you know how enjoyable it is to stay with a wide sea view with an eternal oil torch.
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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E***n
10.0
/10
Reviewed 2 week(s) ago
The location is good for vacation, the rooms are clean and comfortable.
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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N***i
8.8
/10
Reviewed 3 week(s) ago
The strategic location is what makes this hotel a choice, because it is in the same building as the mall... if the room size is very small for a fairly expensive price rate... moreover the bathroom closet is really close to the wall... hehe.. so if you want a staycation of more than 2 days, you have to think twice...
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Accommodation's Reply
19 Jul 2025
Dear valued guests, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan. Your feedback is very meaningful. We apologize for any inconvenience during your stay. We will immediately inform the relevant department to review and ensure a similar incident does not occur again. We hope to welcome you and your family back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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RI
Rofiul I.
Staycation
9.1
/10
Reviewed 3 week(s) ago
Clean rooms, satisfactory service.
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Accommodation's Reply
19 Jul 2025
Dear valued guest, Mr. Rofiul. I., Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Located directly above Pentacity Shopping Venue, Balikpapan Superblock area, is the most complete shopping and entertainment center in Balikpapan. With facilities and direct access to The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC fitness Center, Score Sport Lounge, BSB Beach, bsb seafood 45, Balikpapan Super Bowling, E-walk mall, and many more. We hope to welcome Mr. Rofiul. I. and family back to stay at Astara Hotel Balikpapan, providing an even better stay experience in the future. Best regards, Management
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