Dear Mr. Endang, Thank you so much for your kind and positive review! We are delighted to hear that the hotel's location near the airport made your journey more convenient, and we are honored that you rated your stay here as a 5-star hotel. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back for your next stay. Sincerely, Agung Wibowo, Front Office Manager

Dear Our Respected Guest, Thank you very much for your kind review. We are delighted to hear that you were happy with our staff and enjoyed your room. Your positive feedback truly means a lot to our team and motivates us to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay in the future, Warm Regards, Agung Wibowo, Front Office Manager.

Dear Valued Guest, Thank you for taking the time to provide such a detailed review and feedback. We apologize for the inconvenience of the nearly hour-long wait during check-in and the issue with the malfunctioning bathroom door lock. We understand that these did not meet your expectations for a 4-star hotel, and we will follow up on your feedback with the relevant team to improve in the future. We appreciate your comments regarding the variety of the buffet, the swimming pool, and the children's playground, which are still considered to be of a high standard. Your review is important to us for the continuous improvement of the quality of our facilities and services. However, we are pleased to hear that you felt the room you received met your requirements as stated in the application, that it was comfortable, and that the air conditioning worked well. Thank you for your honest and constructive feedback. We hope to welcome you back again in the future. Sincerely, Agung Wibowo, Front Office Manager

Dear Mr. Faisal, Thank you for sharing your feedback with us. We sincerely apologize if the cleanliness during your stay did not fully meet expectations, possibly due to the busy New Year’s Eve period. We appreciate your understanding and will continue to improve our service standards, especially during high-occupancy events. We’re glad to hear that you found the room clean and comfortable, and we truly value your comments regarding our location. Your feedback is important to us and helps us enhance the guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Warm Regards, Agung Wibowo, Front Office Manager

Dear Valued Guest, We would like to express our deepest gratitude for your positive review. We are honored and delighted to know that you had a memorable experience during your stay. We apologize for the inconvenience caused by the hairdryer issue during your stay. We will reassess our facilities to ensure this does not happen again in the future. We hope to welcome you again on your next visit. Sincerely, Agung Wibowo, Front Office Manager

Dear Angie, We would like to express our deepest gratitude for your positive review. We are honored and delighted to hear that you had a memorable experience during your stay. We hope to welcome you back again on your next visit. Sincerely, Agung Wibowo, Front Office Manager

Dear Gladys, We would like to express our deepest gratitude for your positive review. We are honored and delighted to hear that you and your family had a memorable experience during your stay. We hope to welcome you and your family back again on your next visit. Sincerely, Agung Wibowo, Front Office Manager

Dear Valued Guest, We would like to express our deepest gratitude for your positive feedback. We are honored and delighted to learn that you were satisfied and had a memorable experience during your stay. We sincerely hope to welcome you back for your next visit. Sincerely, Agung Wibowo, Head of Reception

Dear Valued Guest, Thank you for your excellent review. We apologize for the inconvenience you experienced due to your inability to use the swimming pool facilities upon arrival. We will investigate this matter further and hope to provide you with the best possible service in the future. Thank you for staying with us. We look forward to welcoming you back again. Sincerely, Agung Wibowo, Front Office Manager

Dear Mr. Salahuddin, Thank you for your wonderful review and thank you for staying with us. We hope to welcome you back in the future. Sincerely, Agung Wibowo, Front Office Manager

Dear Guest, Thank you very much for your positive review of our hotel. We are very pleased and honored to hear that you were satisfied and had a pleasant stay. We look forward to seeing you again on your next visit. Thank you. Front Desk Manager, Agung Wibowo

Dear Valued Guest, Thank you very much for your positive feedback. We are very pleased that you enjoyed your stay and the wonderful experience you had. We look forward to welcoming you back again soon. Agung Wibowo, Front Office Manager

Dear Our Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities, including the swimming pool, gym, mini playground, and the fish-feeding activity for children. We’re also pleased that our variety of food options met your expectations. We truly appreciate your constructive feedback. Regarding the occasional odor in the bathroom water, we sincerely apologize for the inconvenience. Our engineering team has been notified and will carry out further inspections to ensure this issue is resolved promptly. As for the deposit policy, thank you for sharing your thoughts. We understand your concerns, and we are currently reviewing more convenient alternatives, including the possibility of bank transfer options, to improve the overall guest experience. Thank you once again for your valuable input. We’re glad to know that overall you found our hotel to be a good option, and we look forward to the opportunity to welcome you back for an even better stay. Warm regards, Agung Wibowo Front Office Manager

Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager

Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager

Dear Ms. Rikka, Thank you very much for your positive review. We are honored and delighted to hear that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again soon. Best regards, Agung Wibowo, Front Office Manager

Dear Our Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly and your room clean. We hope to have the pleasure of welcoming you back for a longer stay in the future. Warm regards, Agung Wibowo Front Office Manager

Dear Ladies/Gentlemen, We sincerely thank you for the positive review you have given us. We are honored and delighted that you were satisfied and had a memorable experience during your stay. We look forward to welcoming you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager

Dear Mr. Jay, We sincerely thank you for the positive review you have given us. We are honored and delighted to know that you were satisfied and had a memorable experience during your stay. We sincerely hope to welcome you back again on your next visit. Best regards, Agung Wibowo, Front Office Manager