Overall Ratings & Reviews Waterside Resort and Spa

At the address of this resort is the building under construction. When I asked the locals, it was known that the resort named above is now sold to new owners, which is the project under construction. When I contact the phone numbers needed when contacting but no one responds. So I ask your party to cancel and return the money to help me.

When stepping on everything was very wet, slippery and the hotel was very quiet, apparently only my spouse. I only saw 2-3 staff and the setting was very quiet. And no matter what the outside, our room is the same, old, damp cold (cold outside temperature) from pillows to floor to walls, doors and everything is damp. At this time, I still very sympathetic to the hotel because the last time Hoi An suffered a major flood. Therefore, my wife and I took the dryer in the bathroom to dry the blankets and pillows. However, our tolerance is no longer maintained by the fact that the television has no signal, no wifi, the water faucet is weak, the bath has no lids, and the hot water is also broken in time. cold 16 degrees. We contacted the receptionist to change the pillow and they changed, they fixed the water heater but used a little water to cool it and we had to take a cold shower in cold winter weather less than 16 degrees, The rest can not be repaired. When the staff fixing the TV, fixing the hot water, fixing wifi (same as a person) said he was hand in hand and he said that this hotel has been used for over a dozen years, things have gone downhill can not fix And they did not care anymore because a month later the hotel would be damaging to build a new hotel. He added that this was the first time my wife and I had come here. Actually, I was not able to rest now as the hotel was going to be beaten again for a 3-star hotel. Moreover, we did not receive any apologies from the hotel for these situations and the staff also did not seem very friendly when we called to talk about the incidents. Perhaps with them they know so well so no surprise when guests complain.