The fact that the villa after the visit does not match what is advertised / photographed. The swimming pool is green (mossy), the villa yard is not cleaned (leaves are scattered), the bathroom is not clean (the toilet is dirty, the shower handle on the bathtub is loose (during the visit the water in the bathroom was not on, they said 'it will turn on when it's gone)' stay there ' why wait for us to stay there before turning it on?).