Traveloka (1,053)
Other sources (4)
8.0
Very Good
From 1,053 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
7.9
Meal
8.0
Location
8.5
Service and Facilites
8.1
People often mention about Portola Arabia Hotel
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Distance to City Center (21)
Accessibility (17)
Ambiance (16)
Bathroom (16)
Staff Friendliness (15)
Bedroom (15)
Variety (15)
Taste (14)
Surroundings (13)
Room Space (12)
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Traveler Reviews Portola Arabia Hotel
Number of reviews per page
20
40
Customer reviews
C***t
Staycation
10.0
/10
Reviewed 1 week(s) ago
The reception staff is very friendly.
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M***d
8.8
/10
Reviewed 1 week(s) ago
everything is ok...hope the cleanliness of the toilet can be improved further😁
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M***D
Leisure
6.5
/10
Reviewed 2 week(s) ago
very grateful for the friendly and helpful reception for early check in because I brought my parents. However, the condition of the room is very concerning with very minimal cleanliness in the room and in the hallway.
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Herman S.
10.0
/10
Reviewed 3 week(s) ago
Recommended hotel. Comfortable and clean.
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DS
Devi S. H.
8.4
/10
Reviewed 5 week(s) ago
The room should not have any doors that open to the outside.
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1 people find it helpful
Amel S.
10.0
/10
Reviewed 7 week(s) ago
One thing that is happy with this Hotel, the staff is very friendly and honest. The receptionist smiles sincerely even the Bellboy is also very good at giving information. Not the best hotel in Banda Aceh City but I assure you one of the best SERVICES I have ever received.
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1 people find it helpful
N***h
9.7
/10
Reviewed 8 week(s) ago
Nice meal and the staff very helpful.
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DR
Desvika R.
8.5
/10
Reviewed 9 week(s) ago
The hotel is nice and clean and the staff are friendly, the breakfast is also delicious 👍🏻
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Accommodation's Reply
13 May 2025
Warmest Greetings from Portola Arabia Hotel. Thank you for taking the time to write a valuable review about your stay at Portola Arabia Hotel. It is a pleasure to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Best Regards. Ahmad Humam. Front Office Manager.
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D***d
Transit
7.8
/10
Reviewed 13 week(s) ago
It is not recommended to take the room with the cheapest price because the room that will be given to you will be a makeshift room.
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+4
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Accommodation's Reply
13 May 2025
Dear Sir/Madam. Warmest Greetings from Portola Arabia Hotel. Thank you for taking the time to write a valuable review about your recent stay at Portola Arabia Hotel. We sincerely apologize if there are things that are not pleasing to you. Your input and suggestions will be our evaluation material to make improvements in the future. Hopefully we will still be given the opportunity to serve you better. Best regards. Ahmad Humam. Front Office Manager.
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F***r
6.2
/10
Reviewed 14 week(s) ago
Please clean the room. The bathroom as well. It's not worth it even for a budget hotel.
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r***e
8.3
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, but the rooms are poorly cleaned and under-maintained.
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1 people find it helpful
a***a
Leisure
8.5
/10
Reviewed 15 week(s) ago
Really disappointed staying here, I was given a broken room. Everything was problematic, from the lights, AC, to the broken entrance door. The service is very bad. Just come here once and will not repeat again even if given for free. 🥺
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1 people find it helpful
Setiadi
Leisure
6.9
/10
Reviewed 16 week(s) ago
Check in must be at 14:00 while we arrived at 13:00 so we had to wait in the lobby. The female receptionist was not very friendly.
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DR H W.
Leisure
8.5
/10
Reviewed 18 week(s) ago
Need repairs on the door of the room and bathroom, the lining is coming off. On the table and some parts are also the same. The AC needs to be serviced. Overall the service is good. Sahur food is delivered to the room, not bad for that price.
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1 people find it helpful
Y***a
10.0
/10
Reviewed 19 week(s) ago
Hotel near city center. Close to culinary
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HARIS T.
Business
10.0
/10
Reviewed 20 week(s) ago
strategic & comfortable, close to the city center and culinary nearby
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C***A
Business
10.0
/10
Reviewed 21 week(s) ago
Every time I go to Banda Aceh, I always stay at this hotel, it's my regular hotel.
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SD
Siti D. M. S.
Business
10.0
/10
Reviewed 22 week(s) ago
The location is close to souvenir shops and many places to eat. The hotel facilities are good and the staff is friendly.
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1 people find it helpful
De
Dikki e.
Leisure
5.4
/10
Reviewed 23 week(s) ago
Poorly maintained hotel room facilities, inadequate room equipment, unresponsive receptionist service.
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2 people find it helpful
syaiful a.
9.4
/10
Reviewed 24 week(s) ago
The tree is strong, nice to be there
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1 people find it helpful
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