The middle-aged white-skinned female hotel staff who was no longer young, was very rude. Did not show any friendliness at all. When we could not show the room card 1 anymore, because it was stuck somewhere, we were treated like animals. At 12 o'clock, she called the room, and said: out. Out. Out! In an angry tone. Owner, you should retire her, if you don't want to lose your guess. I have not just stayed in a hotel once, I have even stayed in a 5-star hotel. We have never been asked to pay for losing it, let alone being scolded like that. It's really a jerk!