City Central Hotel @ KL Sentral

Explore City Central Hotel @ KL Sentral
8.9
Very Good
From 2,355 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.8

Meal

8.5

Location

9.3

Service and Facilites

9.1

People often mention about City Central Hotel @ KL Sentral
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Staff Friendliness (318)
Accessibility (291)
Bedroom (269)
Bathroom (256)
Distance to City Center (253)
Hotel Area (237)
Ambiance (224)
Wifi (210)
Check-in/out Time (201)
Family Friendly (198)
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Traveler Reviews City Central Hotel @ KL Sentral

Number of reviews per page
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Customer reviews
Anan
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8.5
/10
Reviewed 12 hour(s) ago
Very good.. Breakfast at ABC
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Nia M.
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
Clean, close to everywhere, friendly staff
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Accommodation's Reply
15 Feb 2026
Dear Valued Guest, Thank you for sharing your feedback about your stay at City Central Hotel. We’re delighted to hear that you found our hotel clean, enjoyed our convenient location close to many places, and experienced friendly service from our staff. Your kind support means a lot to our team, and we look forward to welcoming you back to City Central Hotel again in the future.
Verified Traveler
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
The hotel is very comfortable, clean, and housekeeping is available daily. The staff are all very friendly. The hotel is strategically located, close to everything, and right across the street from the hotel.
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Accommodation's Reply
14 Feb 2026
Dear Valued Guest, Thank you for sharing your feedback about your stay at City Central Hotel. We’re delighted to hear that you found the hotel very comfortable, well maintained with daily housekeeping, and that all our staff were friendly and welcoming. We’re also glad you enjoyed our strategic location with easy access to get around. Your kind support means a lot to our team, and we look forward to welcoming you back to City Central Hotel again in the future.
I Made R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Friendly staff and strategic location
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Thank you for sharing your review of your stay at City Central Hotel. We are delighted to hear that you enjoyed the friendliness of our staff and our excellent location. Your support means a great deal to our entire team, and we hope to welcome you back to City Central Hotel again in the future.
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Verified Traveler
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Leisure
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8.5
/10
Reviewed 7 day(s) ago
Hotel staff is helpful, rooms and bathrooms are clean.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Thank you for sharing your review of your stay at City Central Hotel. We are delighted to hear that our hotel staff were very helpful and that the rooms and bathrooms were clean and comfortable. Your support means a great deal to our entire team, and we hope to welcome you back to City Central Hotel again in the future.
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel is clean, all staff are nice.
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Accommodation's Reply
13 Feb 2026
Here’s a polished reply in the same style for City Central Hotel: Dear Valued Guest, Thank you for sharing your feedback about your stay at City Central Hotel. We are delighted to hear that you found the hotel clean and that all our staff were nice and welcoming. Your kind support means a lot to our team, and we look forward to welcoming you back to City Central Hotel again in the future.
s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
We booked for 3 people but were given a room for 4 people, thank you to the friendly receptionist!!
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Thank you for sharing your feedback about your stay at City Central Hotel. We are delighted to hear that you received a room for four when booking for three guests, and that our friendly receptionist made your experience even more pleasant. Your kind support means a lot to our team, and we look forward to welcoming you back to City Central Hotel again in the future.
Anggi S. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff were very accommodating, friendly, and helpful. The room was comfortable, with a super clean bathroom, and it was very family-friendly. The location is also very strategic—right in front of NU Sentral Mall and close to public transportation—making it a highly recommended stay for tourists. We would definitely come back here on our next visit to KL.
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2 people find it helpful
Accommodation's Reply
08 Feb 2026
Thank you so much for your wonderful review! We’re delighted to hear that our staff made you feel welcome and well taken care of, and that you enjoyed the comfort, cleanliness, and family-friendly atmosphere of our rooms. We’re also glad our strategic location near NU Sentral Mall and public transportation made your stay convenient. Your recommendation truly means a lot to us, and we look forward to welcoming you back on your next visit to Kuala Lumpur.
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Very close to everywhere: the station, restaurants, minimarkets, malls, etc. The staff is super humble and very helpful. The rooftop is cool for chilling, there's a water dispenser for refilling drinks, and there's a place to iron clothes too. But unfortunately, I thought the room had a window and it wasn't very spacious.
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1 people find it helpful
Accommodation's Reply
08 Feb 2026
Thank you very much for your review and feedback. We are delighted to hear that our hotel's location near the train station, restaurants, convenience stores, and shopping malls has greatly contributed to your convenience. We also appreciate the friendliness and helpfulness of our staff. We are glad you enjoyed the rooftop area and facilities such as the water dispenser and ironing area. Your feedback is very important to us as we continue to improve our facilities and services in the future. We hope to welcome you back to City Central Hotel on your next visit.
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Y***I
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
hotel staff always say Muslim greetings
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear valued guest, Thank you for your review. We are delighted to hear that our hotel staff have always given you a warm welcome. Your compliments encourage our team to continue striving to provide the best service. We hope to welcome you back to City Central Hotel again.
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A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff are very helpful and friendly.
1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Valuable Guest, Thank you for your kind words! We’re delighted to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back to City Central Hotel soon!
Sunarti
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always stay at City Central Hotel when I'm on holiday in KL. The service is always the best. It hasn't changed since my first stay a few years ago. Thank you to all the staff.
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2 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Valued Guest, Thank you so much for your loyalty in choosing City Central Hotel every time you visit Kuala Lumpur. We are delighted to know that our services consistently meet your expectations since your first stay. Your compliments on all our staff mean a great deal to us. We look forward to welcoming you again on your next visit!
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F***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly hotel staff, strategic location near malls and other culinary spots, clean and comfortable rooms.
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Valued Guest, Thank you for your positive review. We are delighted that you enjoyed our friendly staff, excellent location near shopping malls, delicious food, and clean and comfortable rooms. We hope to welcome you back to City Central Hotel again!
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Eka T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Strategically located in KL Sentral, across from the NU Sentral mall. Direct train access to KLIA and the hub station for both the monorail, MRT, and intercity trains. Clean rooms, and friendly and helpful staff. Affordable hotel to stay in KL.
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed our excellent location in the KL Sentral area, convenient public transport access, clean rooms, and friendly staff. We appreciate your patronage and hope to welcome you back to City Central Hotel again.
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F***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
Friendly service, clean rooms.
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Accommodation's Reply
05 Feb 2026
Dear customer, thank you for your review. We are delighted to hear you were satisfied with our friendly staff and the cleanliness of our rooms. We look forward to welcoming you back to City Central Hotel!
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alusiana s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The location is close to KL Sentral, just take the elevator from the left side of the hotel about 50 meters. However, if you want to go to the tourist center of Bukit Bintang, you'll need to take the monorail or LRT to KLCC. The hotel is quite clean. The room size is as shown in the app. The app price does not include tax. We were charged RM 10 per night, so bring your cash or card.
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3 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valuable Guest, Thank you for sharing your experience. We’re glad to hear you found our hotel clean and the room size as expected. We appreciate your comments regarding our location near KL Sentral and the convenience of transport to Bukit Bintang and KLCC. Please note that the additional RM 10 charge is per local regulations. We hope to welcome you back to City Central Hotel for another comfortable stay.
G***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Near station to go to Airport, Citicenter, and Genting Highland
1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Valuable Guest, Thank you for your feedback. We’re glad you found our location convenient for traveling to the airport, City Center, and Genting Highlands. We look forward to welcoming you back to City Central Hotel soon!
M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
First time staying here, after comparing with several others in KL Sentral this is one of the best choices. Super friendly staff from check in to check out, clean room & bathroom, hot water works well, all toiletries are available (I've stayed at other hotels in the surrounding area but didn't get toothpaste, had to buy my own, some didn't give towels), the hotel's wifi is quite fast, Indonesian charger plugs can be used without needing to buy an adapter, everywhere is close because it's right in front of KL Sentral, just walk., upstairs there is a gym, a relaxing area, and a smoking area. Many guests from Indonesia also stay here. Overall one of my best stays in KL, will return for sure.
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2 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valuable Guest, Thank you for your wonderful and detailed feedback. We’re delighted to hear that you enjoyed your stay from check-in to check-out, and that you found our staff friendly, the room and bathroom clean, and all amenities convenient. It’s great to know you appreciated our location, gym, rooftop relaxation area, and that many of our Indonesian guests feel at home here. We are thrilled that your stay at City Central Hotel was one of your best in KL, and we look forward to welcoming you back on your next visit.
N***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel's location is very close to KL Sentral and Nu Sentral stations, making it convenient for transportation and dining. The room is a bit small, but I was mainly there for sightseeing, so I just needed a clean place to sleep. The staff were also very helpful. There was no hairdryer in the room, but when I asked for one, the staff were very helpful in providing one. The only downside is that the soundproofing isn't very good; I could still hear noises from the hallway at night, which made it a bit difficult to sleep.
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1 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valuable Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed our convenient location near KL Sentral and Nu Sentral, and that our staff was helpful in assisting you. We appreciate your comments about the room size and amenities, and are happy that your stay was comfortable. We hope to welcome you back to City Central Hotel in the future.
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A clean hotel with friendly and helpful staff, and most importantly, a strategic location close to KL Sentral and the Nu Sentral mall. I'll definitely stay here again next time I'm in KL.
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2 people find it helpful
Accommodation's Reply
28 Jan 2026
Dear Valuable Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our clean rooms, friendly and helpful staff, and our strategic location near KL Sentral and Nu Sentral Mall. We look forward to welcoming you back to City Central Hotel on your next visit to KL!
Number of reviews per page
20
40