City Central Hotel @ KL Sentral

Explore City Central Hotel @ KL Sentral
9.2
Exceptional
From 2,479 reviews
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Cleanliness

9.2

Room Comfort

9.0

Meal

8.8

Location

9.5

Service and Facilites

9.3

People often mention about City Central Hotel @ KL Sentral
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Staff Friendliness (339)
Accessibility (313)
Bedroom (293)
Bathroom (275)
Distance to City Center (274)
Hotel Area (254)
Ambiance (237)
Wifi (224)
Check-in/out Time (212)
Family Friendly (203)
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Traveler Reviews City Central Hotel @ KL Sentral

Number of reviews per page
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Customer reviews
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Close to everywhere, comfortable rooms
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. We truly appreciate your kind comments regarding our convenient location and comfortable rooms, as they encourage us to continue providing a pleasant stay for our guests. We sincerely look forward to welcoming you again to City Central Hotel.
P***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Best hotel with affordable price
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Accommodation's Reply
07 May 2026
Dear Valued Guest Thank you for your kind feedback and for staying with us. We are very happy to know that you found our hotel affordable and enjoyed your stay. Your support means a lot to us, and we truly appreciate it. We sincerely look forward to welcoming you again to City Central Hotel.
S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Everything is great, starting from the location of the hotel, just a short walk or crossing directly to Nu Sentral Mall and KL Sentral Station, the transportation hub in Kuala Lumpur. So if you want to go sightseeing, it's easy to take the LRT, MRT, and Monorail close by. In terms of the room, it's good, comfortable, and clean, it's just a shame the room doesn't have a window. Staying for 3 nights at this hotel was very satisfying, and all the staff were friendly and greeted each other. Next time.. Thank you City Central Hotel
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for your feedback and for staying with us. We truly appreciate your kind comments regarding our strategic location, comfortable and clean rooms, and our friendly team, as well as your note about the room without a window, which helps us understand areas where we can improve for future guest comfort. We sincerely look forward to welcoming you again to City Central Hotel.
Diba
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is good enough, near the MRT station. Next time I go back to KL, I will definitely stay here again.
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Accommodation's Reply
05 May 2026
Dear Valued Guest Thank you for your kind feedback. We are delighted to know that you found the room comfortable and appreciated our convenient location near the MRT station. It is truly rewarding to hear that you plan to stay with us again on your next visit to Kuala Lumpur. Your support means a lot to us, and we sincerely appreciate your kind words. We look forward to welcoming you back again for another pleasant stay at City Central Hotel.
R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
I didn’t choose the breakfast package
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Accommodation's Reply
07 May 2026
Dear Valued Guest Thank you for your feedback and for staying with us. We are glad to know you had a pleasant stay overall. We appreciate your comment regarding breakfast, and we have taken note of it for our reference. We sincerely look forward to welcoming you again to City Central Hotel.
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.8
/10
Reviewed 3 week(s) ago
Strategic location. It is located in front of Nu Sentral Mall. Good place and affordable, and also it has an excellent staff service, especially Mohamed Irsyad. He's helping us. We'll come back for the next holiday.
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest Thank you for your kind feedback and for staying with us. We are delighted to know that you enjoyed our strategic location, affordable value, and the service provided by our team, especially your kind mention of our staff member. Your support means a lot to us, and we truly look forward to welcoming you again to City Central Hotel.
Nini
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Friendly staff, very clean hotel in the city center.
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Accommodation's Reply
03 May 2026
Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you found our staff friendly and the hotel very clean, as well as appreciating our central location at City Central Hotel. We truly value your support and hope to welcome you again for another pleasant stay.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All good, I requested a room with a window, and I got it👍
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Accommodation's Reply
05 May 2026
Dear Valued Guest Thank you for your kind feedback. We are delighted to know that everything went well during your stay and that your request for a room with a window was fulfilled. Your satisfaction is very important to us, and we are glad we could meet your preference. We truly appreciate your support and look forward to welcoming you back again for another pleasant stay at City Central Hotel.
N***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Generally ok. Near shopping, KLIA Central, all the other LRT stations, and eateries.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you found City Central Hotel generally satisfactory and appreciated our convenient location near shopping areas, KL Sentral, public transport links, and nearby eateries. We truly value your support and hope to welcome you again for another pleasant stay.
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel was quite good overall. The price was reasonable for what you get, making it a great value. One thing I really appreciated was their support for late check-in, which made my arrival much more convenient
1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you had a pleasant overall stay at City Central Hotel and found our pricing reasonable and good value. It is also wonderful to hear that our support for late check-in made your arrival more convenient. We truly appreciate your support and hope to welcome you again for another comfortable stay.
P***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The location is very strategic for public transport and it is very easy to find food.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you found City Central Hotel’s location very strategic with easy access to public transport and nearby food options. We truly appreciate your support and hope to welcome you again for another pleasant stay.
Ashifa S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I booked a room for 2 but got upgraded to a room for 4.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you enjoyed your stay at City Central Hotel and appreciated the complimentary room upgrade. We truly value your support and hope to welcome you again for another pleasant stay.
jerald t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Comfortable accommodation and close to transportation
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1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you found your stay comfortable and appreciated our convenient location near public transportation at City Central Hotel. We truly value your support and hope to welcome you again for another pleasant stay.
Pamungkas A. D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The staff, Iwan, was really helpful!
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you had a positive experience with our team at City Central Hotel. We truly appreciate your special mention of Redwan and will be sure to share your compliments with him. We look forward to welcoming you again for another pleasant stay.
G***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room was quite comfortable and clean. There were a few spots of visible dust. The bed was very comfortable, and the air conditioning was quite cool.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are glad to know you found the room comfortable, clean, and the bed and air conditioning to your satisfaction at City Central Hotel. We also appreciate your comment regarding the dust in certain areas and will address this with our housekeeping team for improvement. We hope to welcome you again for a better stay.
N***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Good value for money! The price is fair for the stay. Only downside was some hair on the bed sheets. Overall, an okay stay for the price and great location, right in front of the Nu Sentral entrance.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for sharing your experience. We are glad you found our pricing reasonable and enjoyed the convenience of our central location at City Central Hotel. We regret the shortfall in housekeeping standards and will review this with the team to ensure better attention to detail. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
N***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The room was definitely worth the price and very budget-friendly. However, the cleanliness could be improved as I found some stray hairs on the bed and the floor felt a bit greasy.
1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you found your stay affordable and suitable for your needs at City Central Hotel. We sincerely regret that the cleanliness did not fully meet expectations and will address this with our housekeeping team to ensure better standards. We appreciate your comments and hope to welcome you again with an improved experience.
N***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The staff here are very friendly and very nice. I left my phone in the room after checking out and forgot about it. I remembered the next day and when I called the receptionist, my phone was there. Highly recommended staying here because it's very close to KL Sentral, making it easy to get around.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for your kind feedback and for sharing your experience at City Central Hotel. We are delighted to know that our staff were helpful in safely keeping your phone after checkout and that you found our location convenient near KL Sentral for easy travel around the city. Your recommendation means a lot to us, and we look forward to welcoming you back again for another pleasant stay.
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Putri K. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
This place is the best, if you want to go for a walk, it's right next to KL Sentral Station, if you want to eat, just go behind there's ABC, walk a little bit straight to Little India and you'll find Jollibee, it's just a bit cramped, but for traveling it's okay, it's the best🤍
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback and for staying with us. We are delighted to know that you enjoyed our convenient location near KL Sentral, with easy access to food options and nearby attractions such as Little India. We are also happy that overall your stay was comfortable for your travels. At the same time, we appreciate your comment regarding the room size. We understand your feedback and will take it into consideration as we continue to improve our guest experience. Your kind words and support mean a lot to us, and we hope to have the pleasure of welcoming you again in the future.
J***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Affordable but still have a good quality
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback and for staying with us. We are glad to know that you found our hotel affordable while still enjoying good quality during your stay. Your kind words about our value and service are truly appreciated by our team. We look forward to welcoming you again in the future for another pleasant and comfortable stay.
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