Dear Valued guest,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was not as expected and would like to clarify the situation.
During your stay, it was confirmed that you entered another guest’s private bed area without permission. This is a serious violation of our hostel policies and is also considered unlawful under privacy and property protection laws.
If any guest feels uncomfortable or suspicious about the behavior of others, we strongly encourage you to report the matter directly to our staff. We are always ready to assist and investigate to ensure everyone’s safety. However, taking matters into your own hands—especially by interfering with another guest’s space—is not acceptable under any circumstances.
At our hostel, we prioritize the safety, comfort, and legal rights of all our guests. For this reason, and after careful review, we made the necessary decision to end your stay.
We appreciate your understanding and hope this provides clarity.
Sincerely,
GN Team