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Explore Tab Capsule Hotel - Kayoon Surabaya

Traveloka (3,538)

8.6

Very Good

From 3,538 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.0

Location

8.9

Service and Facilites

8.7

People often mention about Tab Capsule Hotel - Kayoon Surabaya

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Distance to City Center (27)

Staff Friendliness (26)

Bedroom (18)

Ambiance (17)

Accessibility (16)

Room Space (16)

Check-in/out Time (15)

Wifi (13)

Soundproof (13)

Surroundings (12)

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Traveler Reviews Tab Capsule Hotel - Kayoon Surabaya

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Customer reviews

R***L

8.4

/10

Reviewed 7 hour(s) ago

Second time staying in a capsule hotel and it was pretty okay.

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f***y

Business

10.0

/10

Reviewed 1 week(s) ago

less desirable for the room to be repaired again

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R***i

10.0

/10

Reviewed 2 week(s) ago

This is my second time staying here. The staff is friendly and super helpful. The compact room is super clean and spacious. The breakfast is delicious, and the staff are always on hand to help with anything. The security is also excellent!

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S***a

6.3

/10

Reviewed 2 week(s) ago

The towels are like bath mats, very improper. The AC is not properly shut. The room layout is not like at Tab Bandung, it's like a shophouse. The blankets are too thin and small. Check-in time must be at 2:00.

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1 people find it helpful

MUHAMAD Y. R.

Staycation

8.4

/10

Reviewed 2 week(s) ago

Friendly staff, close to central Surabaya, unfortunately the capsule doesn't provide headphones for watching TV and the central AC is too cold.

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f***y

Business

10.0

/10

Reviewed 2 week(s) ago

Suitable for long distance travel and business.

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Accommodation's Reply

19 Jul 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to providing the best service to all our customers, we look forward to welcoming you back again on your next trip to Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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B***a

Transit

9.1

/10

Reviewed 3 week(s) ago

The hotel staff is friendly and helpful, perfect for solo travelers looking for a place to stay.

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Accommodation's Reply

19 Jul 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to providing the best service to all our customers, we look forward to welcoming you back again on your next trip to Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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D***s

Staycation

8.8

/10

Reviewed 5 week(s) ago

Hotel staff are friendly but food is not very varied, no room cleaning for stays of more than one day

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Accommodation's Reply

19 Jul 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to providing the best service to all our customers, we look forward to welcoming you back again on your next trip to Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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F***i

Leisure

10.0

/10

Reviewed 8 week(s) ago

a very memorable birthday surprise, got 2 breakfasts at a very affordable price and worth it for this holiday. Great, always be successful tab hotel capsule surabaya 🤩🤩

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Accommodation's Reply

21 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to provide the best service for all customers. We look forward to welcoming you back again in every trip you visit Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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S***i

Leisure

8.5

/10

Reviewed 8 week(s) ago

The hotel is in the city center, the facilities are well maintained.

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1 people find it helpful

Accommodation's Reply

21 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to provide the best service for all customers. We look forward to welcoming you back again in every trip you visit Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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R***i

Transit

7.4

/10

Reviewed 8 week(s) ago

very not recommended small room, sheets and pillows, dirty blankets with lots of dirty water spots on the sheets and the mattress looks like it has fleas making it itchy during lectures. the price is not right I ordered the one with a price of 250 thousand and above I thought it would be worth it turned out it was better at oyo for only 100 thousand. the breakfast was also inedible because it was so weird. really regret ordering here. I moved to another hotel with the same price 100% better. don't come here really weird

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1 people find it helpful

Accommodation's Reply

21 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at Tab Capsule Hotel Kayoon-Surabaya. However, we know that you had an unpleasant experience during your stay with us. We apologize profusely. Your valuable suggestions and input will be used as evaluation material for us to be better in the future. With our commitment to provide the best service for all customers. Thank you again for your visit and we hope to provide the best service for you in the future. Sincerely, Hotel Manager.

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f***y

Business

10.0

/10

Reviewed 11 week(s) ago

Quite close to the city, the hotel is close to the station

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1 people find it helpful

Accommodation's Reply

02 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to provide the best service for all customers. We look forward to welcoming you back again in every trip you visit Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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f***y

Business

10.0

/10

Reviewed 11 week(s) ago

Suitable for houses that are very far away.

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Accommodation's Reply

02 Jun 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to provide the best service for all customers. We look forward to welcoming you back again in every trip you visit Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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Hartatik

10.0

/10

Reviewed 12 week(s) ago

Strategic location, comfortable, close to the city. Have stayed there twice.

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Accommodation's Reply

16 May 2025

Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to provide the best service for all customers. We look forward to welcoming you back again in every trip you visit Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager.

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s***a

10.0

/10

Reviewed 13 week(s) ago

Friendly & helpful staff & security. Okay room, cool AC, free wifi, good facilities (there is a hairdryer, toiletries, safe, water heater, to free refill mineral water dispenser. Breakfast is also delicious & still hot (package portion, yesterday I got crispy chicken rice + chili sauce). Where from the station is very close, just walk can go anywhere. Great 👍🏻

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1 people find it helpful

Accommodation's Reply

16 May 2025

Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at our hotel. With our commitment to provide the best service for all customers. We look forward to welcoming you back again in your next trip to Surabaya at Tab Capsule Hotel Kayoon-Surabaya. Sincerely, Hotel Manager

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T***g

Business

8.8

/10

Reviewed 13 week(s) ago

strategic location, near tunjungan etc, the room is simple, suitable for solo travelers who want to stop by temporarily, the people are friendly. Tips: add hangers to hang clothes (compact room) amenities may include sachet shampoo, soap. towels can also be considered. maybe a mat can be provided for the room / bathroom. over all, it's comfortable enough to stay. recommended.

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Accommodation's Reply

16 May 2025

Dear Valued Guest, Thank you for your wonderful review! We are very happy to hear that you enjoyed your experience at Tab Capsule Hotel Kayoon-Surabaya. We look forward to welcoming you back in the days to come for the same unforgettable experience. Best regards, Hotel Manager.

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D***A

6.4

/10

Reviewed 13 week(s) ago

My first experience staying in a capsule hotel was here. Overall it was okay & according to the price. However, customer security is very minimal. There is no key slot in the room. My room has almost been entered by strangers twice. The staff was not very helpful in this matter. Needs to be improved

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1 people find it helpful

Accommodation's Reply

16 May 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at Tab Capsule Hotel Kayoon-Surabaya. However, we know that you had an unpleasant experience during your stay with us. We apologize profusely. Your valuable suggestions and input will be used as evaluation material for us to be better in the future. With our commitment to provide the best service for all customers. Thank you again for your visit and we hope to provide the best service for you in the future, yours sincerely. Hotel Manager.

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Kenny H.

Staycation

8.8

/10

Reviewed 15 week(s) ago

Capsule beds need a lot of repairs. Consider making a bigger bedroom than the bathroom.

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Accommodation's Reply

29 Apr 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at Tab Capsule Hotel Kayoon - Surabaya. However, we know that you had an unpleasant experience during your stay with us. We apologize profusely. Your valuable suggestions and input will be used as evaluation material for us to be better in the future. With our commitment to provide the best service for all customers. Thank you again for your visit and we hope to provide the best service for you in the future, yours sincerely. Hotel Manager.

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T***n

Business

10.0

/10

Reviewed 16 week(s) ago

First experience staying here, great. Wifi is super fast.

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1 people find it helpful

Accommodation's Reply

29 Apr 2025

Dear Valued Guest, Thank you for your wonderful review! We are very happy to hear that you enjoyed your experience at Tab Capsule Hotel Kayoon - Surabaya. We look forward to welcoming you back in the days to come for the same unforgettable experience. Best regards, Hotel Manager.

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S***y

6.7

/10

Reviewed 24 week(s) ago

The facilities provided are quite complete, but the capsule I occupied could not be locked so I could not leave my belongings when going out even just to the mini market. The storage cabinet provided also did not have a lock.

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2 people find it helpful

Accommodation's Reply

19 Jul 2025

Dear Valued Guest, Thank you for taking the time to share your valuable experience with us. It is an honor for us to know that you enjoyed the facilities and services during your stay at Tab Capsule Hotel Kayoon-Surabaya. However, we are aware that you had a less than pleasant experience during your stay with us. We sincerely apologize. Your valuable suggestions and input will be used as evaluation materials for our future improvements. With our commitment to providing the best service for all customers. Thank you once again for your visit and we look forward to providing the best service for you in the future. Yours sincerely. Hotel Manager.

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