8.3
Very Good
From 2,870 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.0

Location

8.7

Service and Facilites

8.4

People often mention about Puncak Raya Hotel
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Accessibility (131)
Hotel Area (128)
Room Space (118)
Surroundings (114)
Family Friendly (113)
Staff Friendliness (113)
Bedroom (101)
Ambiance (95)
Bathroom (86)
Check-in/out Time (81)
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Traveler Reviews Puncak Raya Hotel

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Customer reviews
M***a
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9.7
/10
Reviewed 2 day(s) ago
Recommended. Large pool, lots of children's play areas. ❤️
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m***i
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Staycation
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9.0
/10
Reviewed 1 week(s) ago
I booked a Semeru room for 300,000 Rupiah, but it was just a standard room. The bed was really dirty, the blanket and sheets were noisy, and the TV was mediocre. There was no tea or coffee. If you wanted hot water, you had to ask the staff. The bathroom didn't have hot water, and there was no Wi-Fi. It's just a great location for a quick night's rest. The hotel area is clean and tidy, but the old building makes the atmosphere a bit stale. There's a heated swimming pool. The staff were responsive. The bathroom was spacious and clean, but the bed and thermos were really dirty, making it uncomfortable. Maybe other types aren't like this. Because the Semeru standard room is cheap and located at the front, it's nice.
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y***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
This is the 3rd time I've stayed here... I like the atmosphere...
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A***a
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Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The location is near the main road, with ample parking, close to restaurants and minimarkets, two swimming pools, a playground, and a hot tub in the new building. Early check-in is possible if available. But I got an old building, the walls were dirty and had black mold. The headboard was made of wood, so the interior had been eaten away by termites, making it noisy. My building was close to the main road, so it was quite noisy with traffic. Oh yeah, no Wi-Fi.
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a***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is comfortable and clean. The swimming pool also has hot water. Everything is okay. It would be better if there was an electric kettle or a gallon dispenser in the room, because it's a bit difficult to make coffee, especially if you bring a child who is still drinking formula milk. Other than that, everything is okay.
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Sandi D.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The service was very satisfying overall, and the first impression was excellent. And what was even more amazing was that the car was cleaned by the hotel staff. A simple yet very satisfying experience.
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Strategically located on the roadside, there's an ATM and an Indomaret at the hotel entrance. Pluses: - Choose a Rinjani Superior room, which feels like a hotel room. Complete with AC and a water heater. There are several room types, but not all have AC, but they do have a water heater. The Rinjani Superior has a door to the back yard that leads directly to the warm swimming pool. - The advantage of this hotel over other hotels I've stayed in is that it has a hot pool, so you can soak in it. - The restaurant menu is delicious, highly recommended. There are plenty of swimming pools. There's also a children's playground. Minuses: - No mineral water, only hot water. There's no electric kettle. So if you need hot water, you have to ask first. - There are no slippers in the room; the only toiletries are towels and soap. - The room's AC is noisy... so I often wake up. - No coffee, tea, or sugar available. - Only a few TV channels, no YouTube.
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Rudy S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
cheap hotel with a comfortable atmosphere... there are 2 swimming pools
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N***g
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Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
Bromo Room has a capacity of 4 adults, old building, old furniture, no toothbrush, only 1 cm soap, no tea or coffee, let alone breakfast, drinking water heater has to go down the stairs. The location is okay.
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M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff was very helpful and the hotel is very child-friendly. My kids were very happy. This will be our next family hotel of choice. Thank you Puncak Raya Hotel... Good good ...
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M***a
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It's very kid friendly, the kids are happy. It's really worth it.
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D***i
icon-Leisure
Leisure
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9.4
/10
Reviewed 3 week(s) ago
I've stayed here several times with my beloved family and friends when visiting Puncak. The location is quite strategic, close to several Puncak attractions, the rooms are clean, the hotel grounds are comfortable, and the facilities are child-friendly. Thank you.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly. The location is easily accessible, as it's located on the side of the road. There's ample parking.
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Faisyal R.
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
the place is comfortable, the air is cool
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I***a
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Staycation
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8.4
/10
Reviewed 3 week(s) ago
Favorite hotel and child-friendly, fun, spacious, lots of activities, only for the room, please replace the bed, it's uncomfortable, and the bed cover is changed, the color is worn out, and also please replace all the pillows, it's time to replace them, come on, hotel management, pay attention again.
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
effective and good for the right price
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Achmad Z.
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
Comfortable hotel, good for kids, lots of games to explore.
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U***p
icon-Leisure
Leisure
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8.2
/10
Reviewed 3 week(s) ago
The hotel is nice and the location is good, close to the main road.
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SEKAR A. G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly. It's strategically located on the main road of Puncak, close to Indomaret and ATMs. Although the room was dated, it was very clean. The hot water worked well. There's a heated swimming pool, a children's pool, an adult pool, and a children's play area. Thank you.
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Amin R.
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9.4
/10
Reviewed 4 week(s) ago
The hotel and its facilities are complete and quite good.
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