Dear Guest,
Thank you for sharing your honest feedback. We sincerely apologize for the delay during check-in, the noise at night, and the cleanliness issues you experienced in the bathroom. We also regret that our staff’s service did not provide the warm hospitality you deserved.
Please be assured that your feedback has been taken seriously and will be discussed with our reception and housekeeping teams to improve our service and room inspection standards.
We truly appreciate your comments and hope to have the opportunity to welcome you again and provide a much better experience.
Warm regards,
Management