8.5
Very Good
From 2,101 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.4

Location

8.7

Service and Facilites

8.4

People often mention about Residence 12
All
Room Space (69)
Staff Friendliness (67)
Accessibility (62)
Distance to City Center (60)
Hotel Area (57)
Check-in/out Time (53)
Ambiance (52)
Soundproof (51)
Surroundings (49)
Bathroom (49)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Residence 12

Number of reviews per page
20
40
Customer reviews
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 day(s) ago
The AC isn't cold at all, it's like a fan. Disappointing.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The staff is very friendly and accommodating. The rooms are spacious and comfy. The bed is comfy. The TV is good. Great value for money.
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The staff is very friendly and accommodating. The rooms are spacious and comfy. The bed is comfy. The TV is good. Great value for money.
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The staff is friendly and accommodating. The rooms are great and spacious. Comfy bed, TV works good. Great price value too.
Find this review helpful?
N***a
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 2 week(s) ago
Rating should be downgraded to 1 star. Basic cleanliness is non-existent. Towels are dirty, “grayish” color, I had to use my own towels just so I can take a shower. Same conditions also applied to the bedspread and bed cover, they looked unclean & wrinkled, with brownish spots on them. No toilet tissue, no coffee maker, no mineral water, no electric water heater, no tissue. Floor is dusty, table tops, too. Bathroom is dirty. I had to spend 2 nights here out of necessity, and there was no housekeeping done to my room on the 2nd day. The only decent thing from this hotel is its location, as it’s quite easily accessible. Even so, it’s positioned too close to the busy road, so traffic noise is a constant problem. Conclusion: it was a terrible experience.
Read More
Find this review helpful?
a***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable, clean, fast, friendly staff. Good choice.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Staff is very friendly and accommodating. Rooms are cozy and neat. Check-in is quick and easy. Shower works well.
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Staff is very friendly and accommodating. Rooms are cozy and neat. Check-in is quick and easy. Shower works well.
Find this review helpful?
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Great place to stay, cozy, good value for money, friendly staff.
Find this review helpful?
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Great place to stay, cozy, good value for money, friendly staff.
2 people find it helpful
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Rooms: The room was clean and odor-free, the mattress was tidy, bath towels were provided, and the bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There's a 50,000 Rupiah deposit, or you can leave your ID card or driver's license at check-in, which will be returned upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. It's close to the Antasari or Kemang areas, and it's also quite close to the MRT station. There's a minimarket and food stalls nearby, making it easy to grab a bite to eat or buy groceries. Overall, I was quite satisfied with my stay at this hotel 👍.
Read More
Translated by Google Icon
See original
1 people find it helpful
R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Room: The room was quite clean and odor-free, the mattress was tidy, bath towels were provided, and the bathroom was odor-free and non-slip. Service: The hotel receptionist was friendly, and the check-in/check-out process was easy and fast. There's a 50,000 Rupiah deposit, or you can leave your ID card/driver's license at check-in, which will be returned upon check-out. Location: I found the location strategic because the hotel is located on a main road, making it easy to find. There's a minimarket and food stalls nearby, making it easy to grab a bite to eat or buy groceries. Overall, I was quite satisfied with my stay at this hotel 👍.
Read More
Translated by Google Icon
See original
Find this review helpful?
Romy H. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Rooms: The room is clean, the bed is neat, the bathroom is odorless and not slippery. 👍 Service: The hotel receptionist is friendly, the check-in/check-out process is easy and fast, there is a deposit when checking in and returned when I check out, the hotel staff are also friendly and helpful. 👍 Location: In my opinion, the location is good because the position of this hotel is not on a busy main road so you can sleep comfortably and not noisy 👍. Overall I am satisfied staying at this hotel 😊👍.
Read More
Translated by Google Icon
See original
2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Nice.. Worth the price, the food is delicious too.
Translated by Google Icon
See original
Find this review helpful?
T***i
icon-origin-TRAVELOKA
5.3
/10
Reviewed 10 week(s) ago
I'm really sorry, this is really scary, be careful, the ratings here don't necessarily match reality 😂🙏
Translated by Google Icon
See original
4 people find it helpful
R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
A great hotel, easy to find thanks to the convenient location on the map. The rooms are clean, the toilets are clean, and the staff are all friendly. Overall, I enjoyed my stay at this hotel 👍.
Translated by Google Icon
See original
4 people find it helpful
Bayram S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very nice, masyaallah. The place is comfortable, close to everywhere, there is even a laundry very close. Overall, it was a great stay here for one week. Thank you very much Residence 12, especially to the hotel staff, the best service. A message for guests who stay, please keep it clean and do not dirty the sheets, chairs, even tables or facilities available in the room, so we must respect each other, feel sorry for the staff too, the sheets are stained because of the guests' filth.
Read More
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Ulfi M. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The room is very comfortable and worth it
Translated by Google Icon
See original
3 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
The AC is not cold enough, the bathroom is dirty but it is comfortable enough to stay in.
Translated by Google Icon
See original
7 people find it helpful
I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
The room is dusty, it's not like it used to be, it's a bit neglected.
Translated by Google Icon
See original
8 people find it helpful
Number of reviews per page
20
40