KO

Kieu O.

9.7

/10

Reviewed 2 week(s) ago

The room is very convenient to go to the beach. The food is delicious, other people's reviews say it's small, but in my opinion, the quality is good, just enough, and delicious.

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D***o

Staycation

8.7

/10

Reviewed 3 week(s) ago

Room with convenient location, super beautiful sea view, the only minus point is breakfast

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H***i

8.8

/10

Reviewed 5 week(s) ago

Clean and beautiful hotel, new furniture, central location, easy to get around.

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T***h

8.8

/10

Reviewed 5 week(s) ago

Staff, hotel everything is ok except the breakfast buffet has too little food. I think the hotel should put the child surcharge in the policy section so that guests can consider. Otherwise, when checking in, no matter how many guests, they have to pay, otherwise they can cancel the booking.

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1 people find it helpful

P***M

8.7

/10

Reviewed 6 week(s) ago

When checking in, the room had a bit of an old smell on the blanket and pillows, the soundproofing was not very good, but otherwise ok, nice view near the sea, friendly staff

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X***n

Staycation

9.7

/10

Reviewed 8 week(s) ago

I think the hotel is very ok for this price range. The receptionists and security guards are very friendly and enthusiastic. The rooms are clean and fully equipped. The soundproofing is a bit poor, but I don't see any problem. The only minus point is that the buffet has few dishes and is not diverse. Because the hotel is small, both the rooms and the reception and dining areas are small. Anyway, the price and quality are still ok for me.

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1 people find it helpful

Accommodation's Reply

06 Aug 2025

n Hello! Thank you for choosing Melissa Hotel accommodation services! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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cv

chu v. k.

5.0

/10

Reviewed 8 week(s) ago

Staff are not friendly, do not support and listen to customers' needs, hotel has no parking

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2 people find it helpful

Accommodation's Reply

06 Aug 2025

Dear Sir/Madam, Thank you for trusting and choosing Melissa Hotel accommodation service! The hotel is very grateful to receive feedback from you and the hotel apologizes for bringing you a bad experience. Regarding parking, all hotels on Tran Phu Street do not have car parking; most cars will be parked in the provincial lot and charged separately; and in the hotel details, there is also a note that parking is charged. Your feedback will be received and thoroughly resolved by the hotel, trying to improve to serve customers. Sincerely thank you! Melissa Hotel

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LT

Luong T. T. V.

6.6

/10

Reviewed 13 week(s) ago

In the room selection section, there is no option for sea view or street view. So when booking, there is a note for sea view, but when checking in, the staff said "Booked a regular room but asked for sea view". I think the hotel did not read the guest's note and showed an attitude.

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8 people find it helpful

Accommodation's Reply

06 Aug 2025

Dear Sir/Madam, Thank you for trusting and choosing Melissa Hotel accommodation services! The hotel is very grateful to receive feedback from you! The hotel room types posted for sale on online platforms all have room type names, detailed descriptions and room images attached to that room type. The room you booked is a room with a street view and a little sea view. The hotel has provided the correct room type that you booked. Regarding the unfriendly attitude of the staff, the hotel would like to acknowledge the responsibility to apologize to you and will handle it internally. Your feedback will be received and thoroughly resolved by the hotel, trying to improve to serve customers. Sincerely thank you! Melissa Hotel

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LT

Lan T.

8.5

/10

Reviewed 14 week(s) ago

I stayed here for 2 nights, opposite the beach, very convenient for sunbathing and swimming.

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1 people find it helpful

Accommodation's Reply

04 Jul 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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AP

An Phan

8.5

/10

Reviewed 14 week(s) ago

The first time my family of 6 stayed here. Very ok, convenient. The staff and security guard were very enthusiastic. Next time I will visit again 👍

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2 people find it helpful

Accommodation's Reply

04 Jul 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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C***O

8.4

/10

Reviewed 15 week(s) ago

Enthusiastic staff, beautiful sea view, convenient for swimming, buffet has few dishes

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Accommodation's Reply

04 Jul 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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NL

Nguyen L.

6.6

/10

Reviewed 15 week(s) ago

I stayed here for 3 nights. All good except the cleaning. The room was not cleaned, especially the floor. They might replace amenities only.

3 people find it helpful

Accommodation's Reply

04 Jul 2025

Hello Sir/Madam! Thank you for choosing to stay at Melissa Hotel! The hotel is very grateful and extremely happy to receive your positive feedback. These suggestions will be the motivation and efforts of the hotel to serve customers more professionally. Once again, thank you very much! See you soonest! Melissa Hotel ❤️

L***M

Leisure

6.8

/10

Reviewed 15 week(s) ago

The receptionist and the janitor were all unfriendly.

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2 people find it helpful

Accommodation's Reply

04 Jul 2025

Dear Sir/Madam, Thank you for choosing Melissa Hotel accommodation services! The hotel is very grateful to receive your feedback and the hotel apologizes for bringing you a bad experience. Your feedback will be received and thoroughly resolved by the hotel, trying to improve to serve customers better. Sincerely thank you! Melissa Hotel

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pt

phan t. t.

10.0

/10

Reviewed 15 week(s) ago

Clean hotel, nice facilities, delicious breakfast

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2 people find it helpful

Accommodation's Reply

04 Jul 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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C***u

10.0

/10

Reviewed 19 week(s) ago

Excellent 10 points, enthusiastic and helpful staff

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8 people find it helpful

Accommodation's Reply

04 Jun 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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The N. T.

10.0

/10

Reviewed 21 week(s) ago

The rooftop is very peaceful, especially at dawn it's wonderful...After swimming in the pool, go down to the 1st floor for a delicious breakfast buffet...!!

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3 people find it helpful

Accommodation's Reply

02 May 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel

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H***n

9.4

/10

Reviewed 22 week(s) ago

The staff is very enthusiastic, super ok, everyone should be at the security guard, it's very ok laaaaaa

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4 people find it helpful

Accommodation's Reply

29 Apr 2025

Hello! Thank you for choosing Melissa Hotel accommodation! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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A***h

5.0

/10

Reviewed 26 week(s) ago

staff attitude is bad, room is dirty

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6 people find it helpful

Accommodation's Reply

29 Apr 2025

Dear Sir/Madam, Thank you for choosing Melissa Hotel accommodation services! The hotel is very grateful to receive your feedback and the hotel apologizes for bringing you a bad experience. Your feedback will be received and thoroughly resolved by the hotel, trying to improve to serve customers better. Sincerely thank you! Melissa Hotel

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Phan T. S.

Staycation

8.2

/10

Reviewed 27 week(s) ago

ok, enthusiastic staff, breakfast buffet not diverse

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8 people find it helpful

Accommodation's Reply

24 Mar 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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H

HoangNguyen

10.0

/10

Reviewed 28 week(s) ago

enthusiastic staff, cute security guard

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2 people find it helpful

Accommodation's Reply

24 Mar 2025

Hello! Thank you for choosing Melissa Hotel as your accommodation service! The hotel is very grateful and extremely happy to receive positive feedback from you. Your comments will be the motivation and effort of the hotel to serve customers more professionally. Once again, thank you very much! See you soon! Melissa Hotel ❤️

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Overall Ratings & Reviews Melissa Hotel Nha Trang

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