8.6
Very Good
From 4,259 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (125)
Ambiance (119)
Distance to City Center (117)
Staff Friendliness (114)
Bathroom (112)
Accessibility (100)
Room Space (99)
Hotel Area (89)
Surroundings (83)
Wifi (69)
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Traveler Reviews Great Diponegoro Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 day(s) ago
It's really good, close to the city, close to places to find food, close to Wizzmie, KFC, Indomaret, close to TP, close to everywhere, close to the city. Highly recommended for those who want to go to Surabaya. The price is also cheap, pocket-friendly.
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M***n
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 day(s) ago
parking is difficult, sheets and blankets, towels are not clean
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Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. M*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and did not meet your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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s***l
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
I got a smoking room, even though I chose a non-smoking room. So the room smells of cigarettes. Besides that, the service and facilities are the best👍
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Accommodation's Reply
07 Jul 2025
Dear Mr./Ms. S*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel regarding all request are subject to availability. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel atmosphere is very comfortable, beautiful, clean, and access to the city center is affordable.
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Accommodation's Reply
07 Jul 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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D***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The location is strategic, close to the zoo Also close to minimarkets & places to eat It's just that the car park is slow, you might not get a spot, you might park on the side of the road or in the KFC yard
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Accommodation's Reply
07 Jul 2025
Dear Mr./Ms. D*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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R***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
The AC in the room I stayed in wouldn't cool down.
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
. Dear Mr./Ms. R*a., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very enjoyable and very comfortable
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable and enjoyable
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a great stay here
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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zaza s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For the service is very good, if you want to request it is delivered very quickly. Thank you Mr. Alvie who has been very friendly to me. My experience is very satisfying.
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. Zaza s., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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m***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
I stayed 1 night at the Great Diponegoro Hotel, transiting from Bandung to Bali. the location is quite strategic, right on the main road. Next to the hotel there is a KFC that seems to be open 24 hours. The room is quite clean, but the room is small. Security is helpful. The front office lady seemed less friendly. not bad for a short stay
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. M*I, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
Everything is perfect, only the restaurant's food is lacking.
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. M*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Presida S. p. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
My experience while staying at Great Diponegoro was very satisfying and the room was clean, the cleaning service staff were friendly especially Mr. Alfi and Mrs. Ernis. Next time I will stay here again if I have the next chance
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. Presida, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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W***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the location of the hotel is also very strategic.
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. W*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very very very very comfortable
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. D*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very nice, comfortable, delicious food
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. D*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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m***l
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
All the staff are very friendly and very helpful at check in, cleanliness is also okay.
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. M*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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F***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel is nice, clean, friendly service. It's all good.
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. F*Y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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S***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Quite comfortable, clean, quiet.
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Accommodation's Reply
13 Jun 2025
Dear Mr./Ms. S*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The only complaint my husband had was that the white towels weren't clean and weren't soft. Everything else was fine.
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1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Mr./Ms. S*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Number of reviews per page
20
40