Overall Ratings & Reviews Hanoi Delica Hotel

Subject: Acknowledge Feedback and Commit to Improvement Dear NGUYEN TH, We sincerely thank you for taking the time to share your feedback about your recent stay at our hotel, especially as we are constantly working to provide the best customer experience. mine. We deeply apologize for your disappointment with the size and condition of your room. The Old District area, with its ancient architectural works, sometimes has difficulty improving room space. However, we understand that rooms should meet your expectations, and we are carefully considering upgrading and refreshing these rooms. Regarding amenities and breakfast, we are sorry for your dissatisfaction. We are currently reviewing both our amenities and breakfast menu to ensure that they meet the standards we set. We are actively trying to improve your experience and ensure that every service meets your expectations. Your feedback helps us better understand where we need improvement, and we're committed to making the necessary changes. We look forward to the opportunity to welcome you back and provide a memorable experience. Please contact us directly if you have any other specific concerns or comments. Sincerely thank you for your understanding and cooperation. Best regards, Rose Hotel manager