The staff asked the guests to provide their ID card so that the staff could take a photo of both sides for the purpose of registering their stay, which is against the regulations on the right to protect personal information
The staff asked for an additional deposit of 100k upon check out and it would be refunded, which is not in the policy on Traveloka that this accommodation introduced. There is a card scanner but it charges a 4% fee
The free breakfast is not as described on the menu, it is all instant food, fast food. The menu says Vietnamese pho but the establishment actually serves pho wrapped with an extra fried egg