8.2
Very Good
From 290 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.3

Meal

7.7

Location

8.5

Service and Facilites

8.4

People often mention about NAU HOSTEL by NGINAP
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Surroundings (5)
Distance to City Center (4)
Accessibility (4)
Staff Friendliness (3)
Bathroom (3)
Hotel Area (3)
Family Friendly (2)
Activity Option (2)
Ambiance (2)
Room Space (2)
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Traveler Reviews NAU HOSTEL by NGINAP

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40
Customer reviews
e***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was fun and the kids loved it.
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Iqrok W. P.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
the staff is very friendly. even though check-in is at 2 am, the hotel staff is still on standby to serve with sparkling eyes, no wrinkled or sleepy faces. the service is very good, it's just that the number of staff seems lacking. and the cafe is not open. even though I want to have coffee in the lobby.
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1 people find it helpful
Y***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Great powl, friendly workers, comfortable environment
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3 people find it helpful
Y***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
comfortable powl, good service, friendly workers
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4 people find it helpful
Muhammad N. J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Comfortable because the room is clean, the service is very very good and super friendly, someday I will come back here again✨
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1 people find it helpful
A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Use the mix dorm. - Cold AC 👍. - Towels are not given at the beginning and must be asked (the employee said that towels are given if there are still supplies) 😌. - Shower is flowing. I only found warm water in the afternoon. In the morning around 5-8 I didn't find warm water. - I haven't tried the swimming pool. - Nescafe, creamer and instant sugar are provided for free. 👍. - I didn't find a prayer room. Maybe I didn't ask enough? There is a direction of the Qibla in the room. Praying in the room will be less comfortable because it will likely block entry and exit of the room. Pray more often outside (there is a prayer room and mosque) - Wifi on the top floor is only 1-2 lines so the connection is slow. If you want to go down quickly to the public area on the first floor. If asked if I will use it again? Maybe yes. Thank you. This review is based on my experience, other users may have different experiences.
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4 people find it helpful
Sarofik
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 52 week(s) ago
I often stay here, the rooms are nice and clean. The linen is kept clean, the small swimming pool is decent plus the kitchen
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4 people find it helpful
Cindy M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
The rooms are clean, the staff are friendly, there is a swimming pool that is good for swimming lightly hehehe. Highly recommended.
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1 people find it helpful
A***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 64 week(s) ago
So good, the pool is can getting better.
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D***i
icon-origin-TRAVELOKA
6.2
/10
Reviewed 67 week(s) ago
When you took a shower, the shower didn't flow properly and the walls were yellow, there was a coffee shop but it was always closed (2 months ago it opened and was very helpful), the employee on duty on Saturday mornings didn't understand the service. When you're stuck, this hotel is really quite comfortable.
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4 people find it helpful
Accommodation's Reply
24 Apr 2024
Hi, thanks for your input and suggestions. Sorry for the poor shower and toilet cleanliness. We will improve our service and performance again. Thank you for staying at Nau.
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R***a
icon-Leisure
Leisure
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8.2
/10
Reviewed 67 week(s) ago
Please pay more attention to toilet cleanliness.
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Accommodation's Reply
24 Apr 2024
Hi, thanks for your input and suggestions. Sorry for the lack of toilet cleanliness. We will improve our service and performance again. Thank you for staying at Nau.
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tyo
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 68 week(s) ago
There is no TV, the room is a bit cramped and the shower is broken, but the service is friendly.
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4 people find it helpful
Accommodation's Reply
24 Apr 2024
Hi, thanks for your input and suggestions. TV is not provided because we are a hostel with the concept that fellow guests gather and greet each other and get to know each other in a public space. Sorry for the damaged shower that we missed. We will improve our service and performance again. Thank you for staying at Nau.
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R***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 69 week(s) ago
The room is comfortable and clean. Please check the cleanliness of the toilet often.
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1 people find it helpful
Accommodation's Reply
24 Apr 2024
Hi, thanks for your input and suggestions. We apologize for the poor cleanliness of the toilet which reduces your comfort during your stay. We will improve our service and performance again. Thank you for staying at Nau.
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L***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 74 week(s) ago
Saking nyenyaknya tidur dalam selimut, Saya sampai ketinggalan kereta 😂😭. Nextime saya akan mampir lagi untuk sekedar istrahat di sini. Jauh lebih baik dan terawat dari sebelumnya
+2
1 people find it helpful
Bakugan B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 79 week(s) ago
Staffnya sangat ramah, terutama yang pernah kerja di Ubud Bali (Maaf saya lupa nanya namanya) Very great service.
1 people find it helpful
Fazare M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 84 week(s) ago
Strategis, dekat dari mana”. Ada kolam renang 😀 staff nya ramah”. But yati ketemu lagi nanti ya 😀.
1 people find it helpful
Accommodation's Reply
15 Jan 2024
Thank you for stopping by Nau, sis. When will you go on holiday to Jogja again, sis, we are waiting. Now Nau has a cafe.
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yuliana
icon-origin-TRAVELOKA
8.5
/10
Reviewed 84 week(s) ago
Good place. Clean place. Minus TV in the room.
2 people find it helpful
Accommodation's Reply
15 Jan 2024
Hi Sis Yuliana. Thank you for stopping by Nau, sis. When will you go on holiday to Jogja again? We are waiting for you, sis, always healthy.
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Hartono Hartono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 84 week(s) ago
Kamar sempit dan campur, tidak sesuai, dan tidak bisa refund.
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Accommodation's Reply
15 Jan 2024
Hi Mr Hartono. Thank you for your review. The type of room you ordered was a mix dorm, from the name of the room it is clear that what you ordered was a bed in a mixed room with other guests. For cancellations on the same day as the check-in date, it should not be possible to cancel, but we at Nau Hostel have taken the initiative to help by contacting Traveloka so that you can help cancel your order at Traveloka and we agree to cancel it in full without any deductions. However, Traveloka contacted us several times to say that they could not contact you. So this refund process cannot be carried out. So, I hope this will give you experience in making room reservations so that you will be more careful and read all the facilities and descriptions of the room you are going to choose. Greetings, Nau Hostel.
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DEWI
icon-origin-TRAVELOKA
6.1
/10
Reviewed 85 week(s) ago
Saya cuma mau saran aja kalo bisa sebelum tamu masuk itu kamar bersih, di sela-sela kasur di lihat itu kotor banget, gorden udah lama ga diganti, dan AC kalo bisa itu sering di cek jadi tamu ga kecewa, untuk kamar mandi keramik lantai depan wastafel, wastafel nya tolong dong yang bersih, saya bayarnya mahal 800 rb tapi kamarnya seperti harga 150 rb kecewa sekali, saya check in karena liat review orang tapi faktanya saya kecewa berat.
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Accommodation's Reply
15 Jan 2024
Hi Sis Dewi Novita, Thank you for your review. We apologize if the condition of the hostel when you stayed was not clean. Negligence from our staff. In the future, we will use this as a valuable evaluation and experience to always maintain the excellent quality of our hostel. Hopefully next time you will stop by again. Warm Greetings, Nau Hostel.
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Syalwa Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 86 week(s) ago
At that price, I was satisfied with the facilities, and all the staff were friendly, until before check-in time they were allowed to shower and leave their suitcases.
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3 people find it helpful
Accommodation's Reply
15 Jan 2024
Hi Sis Syalwa, Thank you for the review. Very happy to hear that you had a pleasant experience during your stay at Nau. When will you go on holiday to Jogja again, we are waiting, sis. Now Nau has a cafe, you know 😊. I hope you're always healthy, sis. Warm Greetings, Nau Family.
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