Dear Mr./Ms. G*g, Thank you for taking the time to share your experience during your stay at Aston Inn Tasikmalaya. We apologize for the inconvenience you experienced. We understand how disruptive and tiring the noise from the adjacent room can be, especially after you have repeatedly warned them about it. This is certainly not an experience we want you to have during your stay with us. Your feedback is very important to us, and our team will take it seriously to improve our noise management and handling of noise issues, particularly during breaks, to prevent this from happening again. We apologize once again for this uncomfortable experience. We hope to have the opportunity to welcome you again and provide you with a quieter, more comfortable, and enjoyable stay. Sincerely, The Management Team, Aston Inn Tasikmalaya

Dear Mr./Mrs. A*l, Thank you so much for your loyalty and for choosing Aston Inn to stay with you every time you visit Lake Tasikmalaya! We are delighted and proud to know that your wife and children feel at home and are satisfied with our services. Your trust is a great motivation for our entire team to continue maintaining the quality and comfort of your stay. We hope to see you again on your next family visit. Sincerely, Aston Inn Tasikmalaya

Dear Mr./Ms. A*d, Thank you very much for your feedback 😊 We apologize for the inconvenience regarding the outdated TV system. This feedback is very important to us, and we will forward it to the relevant team for evaluation and future improvements. We hope that on your next stay, we can provide you with an even more comfortable and memorable experience. We look forward to welcoming you back to Aston Inn Tasikmalaya again 🙏😊 Sincerely, Aston Inn Tasikmalaya

Dear A***S, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear L***a, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Dhee L., Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Fauzi N, S, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr, Fauzi N. S, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Ms. Cahaya, Thank you for taking the time to share your experience. We apologize that your stay did not meet your expectations. We are particularly sorry about the cleanliness of your room upon arrival, the hot water issue, and the inconvenience caused by surrounding noise that disturbed your rest. These issues do not reflect the standards of service we strive to provide to all our guests. We have forwarded your feedback to our housekeeping and engineering teams for evaluation and follow-up, including a thorough inspection of the room cleanliness and hot water system. Regarding the external noise, we will take it into consideration in our evaluation to minimize any further disturbances that may affect guest comfort. We apologize for any inconvenience caused. We sincerely hope to have the opportunity to welcome you back to Aston Inn Tasikmalaya and provide you with a better stay in the future. Sincerely, The Management Team, Aston Inn Tasikmalaya

Dear Mr / Mrs T**l, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr. Inton R., Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced regarding some of the amenities in your room. Your feedback is invaluable in helping us continuously improve our services. Please be informed that some amenities, such as hair dryers, are available upon request to ensure their availability for all guests. However, we understand that this may not have met your expectations, and we will reassess this process to enhance your stay and make it more comfortable. Regarding tissues and other amenities, guest requests should be adequately met. We will review this with the relevant team to ensure such situations do not recur in the future. Once again, we apologize for any inconvenience. We look forward to welcoming you back to Aston Inn Tasikmalaya and providing you with an even better stay. Sincerely, The Management Team, Aston Inn Tasikmalaya

Dear Mr Markus, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr./Ms. Adi P, Thank you for taking the time to share your experience. We apologize for any inconvenience caused by the breakfast benefit information on your booking confirmation. We understand that the discrepancy between the information provided in your booking confirmation and the information used during check-in and breakfast may cause confusion and disappointment. We will follow up on your feedback by checking with the relevant team and coordinating with Traveloka to ensure that the information displayed in the booking system is consistent. We want to ensure that the information received by guests is consistent with the relevant policies to prevent such incidents from happening again. If there is any discrepancy in the use of benefits in your booking, we will conduct a further assessment by reviewing the relevant booking details. We apologize again for this unpleasant experience and thank you for your valuable feedback. We hope to welcome you back to Aston Inn Tasikmalaya and provide you with a better stay in the future. Sincerely, The Management Team, Aston Inn Tasikmalaya

Dear Mr / Mrs A***n, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr / Mrs R***d, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr / Mrs R***d, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr / Mrs Fauzi, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya

Dear Mr / Mrs E***k, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Inn Tasikmalaya