Dear Mr./Ms. N*a. Warm greetings from Savero Hotel Depok. Thank you for taking the time to leave us a review. First of all, we apologize for the inconvenience you experienced regarding the different room types received upon check-in. We understand that you booked a Superior room, and we deeply regret any discrepancies in the information received by the hotel. We greatly appreciate your feedback and will immediately coordinate further with Traveloka to prevent similar incidents from recurring in the future. Once again, we apologize for the inconvenience, and we look forward to welcoming you back with an even better stay in the future. Sincerely, Rahmawati. Hotel Manager