Grand Town Hotel Mandai

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Overall Ratings & Reviews Grand Town Hotel Mandai

Traveloka (2,033)
Other sources (3)
8.4
Very Good
From 2,033 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.5

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Ambiance (49)
Surroundings (47)
Bedroom (47)
Staff Friendliness (44)
Room Space (44)
Bathroom (44)
Accessibility (43)
Hotel Area (43)
Variety (39)
Family Friendly (38)
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Traveler Reviews Grand Town Hotel Mandai

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40
Customer reviews
S***m
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6.3
/10
Reviewed 6 day(s) ago
Is it true that only the second floor and access to the waterboom gate are free for those staying at the Cabana? I had just gone down the stairs near the first table when the orange-shirted gate attendant immediately asked for my ticket. I hadn't even reached the pool ticket point. The orange-shirted attendant and the blue-shirted woman told me everything below the first floor was paid, and the only free areas were the second floor and access to the gate. I was just going to hunt for food on the first floor.
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Dwi F. D.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
It was a very pleasant experience staying here because everything was available😁but if you come here you have to prepare cash because everything is in cash😁
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m***e
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Leisure
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6.0
/10
Reviewed 3 week(s) ago
I booked 3 rooms. The air in all the rooms felt very humid. To the point that my children and I had trouble sleeping and were coughing in the middle of the night. This was our second stay at Grand Town, and the breakfast was not as good as our previous stay. All the food was very salty. The color and appearance were not like hotel food and most importantly, I think the cleanliness of the cutlery needs to be improved. There were many stains on the coffee cups, spoons, especially those used by different guests.
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A***u
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, and hopefully it will be better in the future.
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H***o
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Basically it's comfortable, located near UPG airport
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D***a
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9.1
/10
Reviewed 4 week(s) ago
fun and enjoyable and child friendly
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Ruhama S. T.
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Transit
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9.1
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and served me well, even preparing all my requests.
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Rezki A.
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Staycation
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6.2
/10
Reviewed 5 week(s) ago
They don't accept debit or QRIS payments. It's very difficult for those who don't have cash because there's no solution other than withdrawing cash at the mall. Even though they say debit cards can be used as deposits, their ID cards are held, plus the remaining 100 IDR cash is used as a deposit. Children aged 4 and above are required to pay 50,000 IDR per breakfast, while other hotels don't. Staying here only includes two free vouchers to the water park. For the rest, you have to pay 25,000 IDR on weekdays and 35,000 IDR on weekends. The swimming pool is too slippery due to moss.
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m***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Mashaallah, a satisfying holiday full of joy
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Rini A. A.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
I stay here often, and I often leave comments for improvement. The current management and maintenance team are excellent, even small things like toilet door locks are taken care of. I think this is a plus. The staff and location are all excellent. Keep it up, improve the facilities, and offer frequent promotions. Thank you.
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Asniah
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
The hotel was very pleasant, you could go straight down for a swim and the breakfast was delicious.
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Asniah
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
The place is very nice, if you want to swim just go straight down, the food is delicious and you can get promos from TikTok and Trevikaloka
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MUNAWIR S.
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
enjoyed staying at this hotel, good service and luxury
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Harlisa o.
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9.1
/10
Reviewed 9 week(s) ago
It's perfect for families. There's plenty of room. Perhaps the toilet cleanliness needs to be improved.
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Verified Traveler
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Transit
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10.0
/10
Reviewed 9 week(s) ago
Friendly staff Hot water for shower which is a bit lacking
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N***a
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Business
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10.0
/10
Reviewed 10 week(s) ago
I always feel at home staying here, the location is very strategic. Close to the mall, restaurants, snack bars, and the airport. The most important thing is that I always love the breakfast provided. From traditional to modern dishes. Complete with a swimming pool and breakfast with an airplane background. Amazinggg ...
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A***y
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Transit
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8.3
/10
Reviewed 12 week(s) ago
Room cleanliness (room aroma is not fresh)
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Accommodation's Reply
05 Dec 2025
Hello, Thank you for choosing Grand Town Hotel as your vacation destination. Thank you for your review. We apologize for any inconvenience you experienced during your stay. We will take better care of you in the future. We sincerely hope to welcome you back to our hotel again. Best regards.
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Idal I.
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Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The location is quite close to the airport when transiting in Makassar
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Hello, Thank you for choosing Grand Town Hotel as your vacation destination. Thank you for your review. We apologize for any inconvenience you experienced during your stay. We will take better care of you in the future. We sincerely hope to welcome you back to our hotel again. Best regards.
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Yunus B. P.
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Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Strategic location, close to the airport, friendly staff, complete facilities, delicious food, surrounded by a variety of culinary delights, and next to a mall. The staff are helpful. I requested an early breakfast at 5 a.m. because I had a flight to catch, and the hotel truly prepared it. Excellent.
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Accommodation's Reply
03 Dec 2025
Hello, Thank you for choosing Grand Town Hotel as your vacation destination. Thank you for your review. We apologize for any inconvenience you experienced during your stay. We will take better care of you in the future. We sincerely hope to welcome you back to our hotel again. Best regards.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is clean, the staff is friendly, the service is good, the breakfast is delicious... Overall, I am very satisfied, especially with the clean swimming pool 🥰
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Accommodation's Reply
16 Nov 2025
Hello, Thank you for choosing Grand Town Hotel as your vacation destination. Thank you for your review, comments, and/or suggestions. We apologize for any issues you encountered during your stay. We will work to address these issues in the future. We look forward to welcoming you back to our hotel again. Best regards.
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