Hi Ms Gia, Thank you for choosing to use the service at Mai Thang Hotel Dalat. The hotel is very sorry for your family's recent bad experience. Because she left a Do Not Disturb sign, when she asked to pick up the laundry, the staff only dared to take the laundry and hand it over to the afternoon shift at 2pm to return to the room. The receptionist informed a brother and a sister in the group about the reason for this slow room cleaning, the guest also admitted to the wrong board. The hotel regrets this misunderstanding. In the case of the charger, the staff who received the phone would confirm that they did not make such a statement, if you have misunderstood, on behalf of the hotel, I would like to apologize. We don't dare and are not allowed to talk like that. At the same time, there were also meetings to remind other departments according to the dissatisfaction that she mentioned. The hotel called to talk, but maybe because she was busy, she hung up midway. Before she arrived, the hotel also arranged to upgrade the room to a higher class so that her family could share the same floor, convenient for living without additional charge. The hotel has also tried very hard to bring the best experience to customers. Once again, the hotel regrets that you had a bad experience and also hopes to receive your understanding. Hope to have another opportunity to welcome you, and have a better experience for sure. Wishing you good health. I thank you very much! Customer care department