V***y

10.0

/10

Reviewed 5 day(s) ago

Super Recommended will be back here

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S***i

Leisure

9.1

/10

Reviewed 1 week(s) ago

The mini-onsen was fun, and the Japanese atmosphere was perfect for photos. Unfortunately, the smell of the garbage that passed by almost constantly was disturbing, and our room was noisy from passing motorbikes.

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C***g

9.7

/10

Reviewed 3 week(s) ago

Friendly staff, cozy, cool air, green hotel environment.

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L***y

10.0

/10

Reviewed 10 week(s) ago

Staffs are very friendly and helpful since we enter the hotel area. Afternoon tea was nice and fun while riding ATV and fishing. In-room hot tub was also great. Thank you

1 people find it helpful

T***y

9.7

/10

Reviewed 11 week(s) ago

A pleasant staycation, with complete facilities

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V***a

Staycation

8.2

/10

Reviewed 12 week(s) ago

The hotel atmosphere is okay, the staff service is okay, the rooms are okay, unfortunately there are too many flies in the restaurant so that during breakfast it really disturbs the comfort of the guests (flies also land on some of the breakfast menus served at the buffet table) maybe there needs to be a solution for these flies.

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1 people find it helpful

Accommodation's Reply

29 Mar 2026

Dear Valued Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay. We understand that some parts of the rooms still require renovation, and we will address this as soon as possible. We also apologize for any inconvenience regarding the food we served. We will work to improve our facilities and services to meet our standards as quickly as possible. We sincerely hope you will give us the opportunity to provide a better experience in the future. Our team will work diligently to ensure the comfort and satisfaction of all our guests. Thank you for your feedback and suggestions. We hope you will give us another chance to improve your experience at our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager

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Metty C.

Leisure

10.0

/10

Reviewed 16 week(s) ago

Highly recommend place to stay at Songgoriti. Exceeded our expectations, awesome.. everything was perfect. The room was very clean, the staff was friendly, and the food was varied. Try the outdoor activities, fishing, and ATV. Worth it. They even prepared hot water and disposable underwear for us to soak in at night while enjoying the surrounding night atmosphere. Thumbs up…

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Accommodation's Reply

02 May 2026

Dear Ms. Metty, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will inspire our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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ade c. d.

Leisure

9.4

/10

Reviewed 20 week(s) ago

In my opinion, the quality has decreased compared to the previous 2 visits because the onsen is not hot and does not flow continuously during operating hours.

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2 people find it helpful

Accommodation's Reply

02 May 2026

Dear Ms./Mrs. Ade, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during your stay and will investigate this matter immediately. We will work to improve our facilities and services to meet our standards as soon as possible. We sincerely hope you will give us the opportunity to provide a better experience in the future. Our team will work diligently to ensure the comfort and satisfaction of all guests. Thank you for your feedback and suggestions. We hope you will give us another chance to improve your experience at our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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debby b.

9.7

/10

Reviewed 21 week(s) ago

I will stay here again if I go to Batu, even though it was raining all the time when I stayed there, the atmosphere was beautiful and romantic... the first day I had breakfast in my room, all the menus were delicious, the staff were also quick to help... Thank you The Onsen Hot Spring Resort Batu

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Accommodation's Reply

22 Jan 2026

Dear Ms. Debbie B., Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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S***n

Leisure

10.0

/10

Reviewed 21 week(s) ago

The view around the hotel was very beautiful with a nice Japanese concept. The staff was very helpful. The room was spacious.

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Accommodation's Reply

22 Jan 2026

Dear Valued Guest, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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Zul

Leisure

10.0

/10

Reviewed 21 week(s) ago

the onsen palinn thebest staff waiter

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1 people find it helpful

Accommodation's Reply

22 Jan 2026

Dear Ms. Zul A, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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Tiara

10.0

/10

Reviewed 21 week(s) ago

Suitable for families, can be used for babies too, safe.

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1 people find it helpful

Accommodation's Reply

22 Jan 2026

Dear Ms. Tiara, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 21 week(s) ago

Get vouchers for ATVs, fishing trips, discounted kimono rentals, and dining at restaurants. Perfect for family time. Weekday rates may be even cheaper, as they differ only slightly from weekend rates.

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2 people find it helpful

Accommodation's Reply

15 Jan 2026

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Tri L. P.

Staycation

10.0

/10

Reviewed 21 week(s) ago

Japanese-style hotel provides an unforgettable experience, the food is delicious, the staff is very friendly and helpful, lots of activities for children.

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Accommodation's Reply

22 Jan 2026

Dear Mrs. Tri L. P, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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S***A

Leisure

8.5

/10

Reviewed 21 week(s) ago

Cool air, beautiful views. However, the room wasn't very clean. One of the switches was broken, and we had to wait for an engineer to fix it for about an hour. I went to the onsen pool at 4 p.m., and the water was lukewarm, which wasn't pleasant... the onsen was a bit disappointing.

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1 people find it helpful

Accommodation's Reply

22 Jan 2026

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Dwiyana U. F.

Leisure

10.0

/10

Reviewed 22 week(s) ago

A family-friendly resort, clean, good service, friendly staff, even if you leave something behind, good facilities, quiet atmosphere.

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Accommodation's Reply

15 Jan 2026

Dear Ms. Dwiyana U.F., Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will inspire our entire team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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suseno

Leisure

10.0

/10

Reviewed 23 week(s) ago

Very impressive, several activities in the hotel area made the children very comfortable while staying at the onsen.

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Accommodation's Reply

15 Jan 2026

Dear Mr. Suseno, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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A***a

9.7

/10

Reviewed 23 week(s) ago

The hotel staff is very friendly and responsive...👍

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Accommodation's Reply

08 Jan 2026

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Dimas H. T.

Staycation

10.0

/10

Reviewed 23 week(s) ago

Recommended Hotel in Batu area, Malang City with a Japanese-like atmosphere.

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Accommodation's Reply

08 Jan 2026

Dear Mr. Dimas, Thank you for your review. We are delighted to receive positive feedback during your stay at our hotel, and we are confident that this will motivate our entire team. We will continue to strive to improve the quality of our services and products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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y***s

Leisure

10.0

/10

Reviewed 23 week(s) ago

add your buggycar /golfcar up to 5 vehicle to give more comfortable and waiting time for the guess

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Accommodation's Reply

08 Jan 2026

Dear Valued Guest, Thank you for your feedback, comments, and suggestions. We apologize for any inconvenience caused. We will evaluate and improve upon this information in the future so that The Onsen Hot Spring & Resort can maintain the quality of its products and services for all guests. We hope to welcome you back to The Onsen Hot Spring & Resort Batu again. Sincerely, Suprianto, General Manager

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The Onsen Hot Spring Resort Batu

Overall Ratings & Reviews The Onsen Hot Spring Resort Batu

9.0

8.9

8.3

8.6

8.9

Traveler Reviews The Onsen Hot Spring Resort Batu