Hotel Santika Premiere Bandara - Palembang

Explore Hotel Santika Premiere Bandara - Palembang
8.8
Very Good
From 5,720 reviews
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Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.8

Service and Facilites

9.0

People often mention about Hotel Santika Premiere Bandara - Palembang
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Staff Friendliness (169)
Hotel Area (162)
Room Space (161)
Ambiance (159)
Bedroom (156)
Taste (152)
Family Friendly (150)
Bathroom (148)
Variety (145)
Surroundings (142)
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Traveler Reviews Hotel Santika Premiere Bandara - Palembang

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40
Customer reviews
Verified Traveler
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Transit
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10.0
/10
Reviewed 2 day(s) ago
The room is nice, spacious, there is no noise from the AC, it is comfortable to stay here, the view from the balcony is very beautiful.
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DESTI D.
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
The staff are friendly, everything is clean and comfortable
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Accommodation's Reply
12 Nov 2025
Dear Desti, Thank you for your short and glowing review. I am happy to hear that all went well with your stay. Looking forward to your return. Regards, Ida Bagus Gede Suambara General Manager
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Lie W.
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Transit
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10.0
/10
Reviewed 2 week(s) ago
The service is very satisfying, the breakfast menu is also interesting, and it is very helpful for those who want to transfer to the airport.
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Accommodation's Reply
07 Nov 2025
Dear Lie, Thank you so much for sharing your incredible perspective. It’s wonderful that our location, service, and breakfast made such a strong impression, our team will be delighted to hear your kind words. We look forward to welcoming you back soon for another unforgettable stay! Regards, Ida Bagus Gede Suambara General Manager
priyatna P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The atmosphere is good, the service is fast and friendly, access to the airport is very close
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Accommodation's Reply
03 Nov 2025
Dear Priyatna, It is a pleasure to receive your positive comments. Thank you for highlighting our location of being a few minutes away from the airport. We appreciate your kind words and we hope to have you return to us very soon. Sincerely, Ida Bagus Gede Suambara General Manager
Isni A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's just that when I stayed there, the internet was very slow so a lot of work was slow.
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Accommodation's Reply
03 Nov 2025
Dear Isni, Thank you for both your perfect rating 10/10 and your constructive feedback to make us better. I have placed your valuable comment about our internet service on my "things to do" list". I look forward to your return and wish you all the best until then. Sincerely, Ida Bagus Gede Suambara General Manager
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silviana f.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
There's no doubt that nothing will fail or disappoint.
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Accommodation's Reply
03 Nov 2025
Dear Silviana, We are pleased of your very positive feedback regarding your recent stay with us. It seems we always delivered on our promise to give our valuable guests such an incredible and memorable stay through the level of service and experiences we provide. We hope to have you back with us in the not too distant future. Kind regards, Ida Bagus Gede Suambara General Manager
P***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Friendly staff and it has free shuttle transport to the airport
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Accommodation's Reply
03 Nov 2025
Dear guest, Thank you for your review highlighting the benefit of our complimentary pick-up & drop-off services from/to the airport. I will pass on your positive impression to our team in the hotel. We look forward to having you back with us very soon. Sincerely, Ida Bagus Gede Suambara General Manager
Jaka s.
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10.0
/10
Reviewed 3 week(s) ago
Highly recommended for families and a comfortable, cool atmosphere.
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Accommodation's Reply
24 Oct 2025
Dear Jaka, Thank you for sharing your experience and your recommendation! I'm so glad to hear you felt comfortable throughout your stay. We truly appreciate your kind words and look forward to welcoming you back! Sincerely, Ida Bagus Gede Suambara General Manager
Oetama A. S.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thank you to all the staff of Hotel Santika Premier Bandara Palembang who have provided excellent service to customers, starting from reservations, airport pick-up and drop-off, as well as the front office staff who handled check-in and check-out and the restaurant staff who have provided the best service and the menu at breakfast is very varied, ranging from international food to traditional food is also available and the taste is great so it is confusing to choose, and for the room is quite spacious complete facilities only lacks a garden view lack of lighting, so if the night is dark so if you want to smoke a bit lazy, heheheh. Next, I will come back again to stay with my family and thank you very much to Mr. Idris (Bell Driver) who has helped us from pick-up and drop-off to the airport and preparing the items that were left. Thank you, see you next time.
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Accommodation's Reply
15 Oct 2025
Dear Oetama, I am delighted to read of your wonderful memories of your stay with us, and you enjoyed the service and cuisine. I will share your comments with Idris and the rest of the team in the hotel, he is indeed a superstar and will be proud to see his name up in light here. See you again with your family on your next visit! Sincerely, Ida Bagus Gede Suambara General Manager
J***I
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10.0
/10
Reviewed 5 week(s) ago
Hotel service is ok, hotel staff is friendly.
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Accommodation's Reply
15 Oct 2025
Dear guest, Thank you for your comments on our team's warm service, I will definitely share your feedback with them and we all look forward to welcoming you back here. Regards, Ida Bagus Gede Suambara General Manager
Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Luxurious hotel, all the best facilities and friendly staff, highly recommended to stay here.
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Accommodation's Reply
15 Oct 2025
Dear guest, Thank you for taking time to share your experience with us, I am glad to hear that you loved the hotel. It's truly rewarding to know that you enjoyed a memorable weekend escape, it was our pleasure to have you stay with us. Regards, Ida Bagus Gede Suambara General Manager
S***i
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Business
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9.4
/10
Reviewed 6 week(s) ago
Impressive because it is comfortable, next time I have another assignment in Palembang I will come back here
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Accommodation's Reply
14 Oct 2025
Dear guest, Thank you for taking a few moments to share your feedback regarding your recent stay with us. It is always nice to hear how much our guests enjoyed their stay. We look forward to having you back with us very soon. Sincerely, Ida Bagus Gede Suambara General Manager
L***l
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
The food is great, but maybe you can add more western food. Our favorite is Mie Celor. It's so delicious, with the addition of tekwan as a topping. The other dishes are also delicious. We walked around the park, lots of great photo spots. Overall, we were very happy yesterday. Thank you... Hopefully, we can stay at Santika Premiere Bandara again. Amen.
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Accommodation's Reply
14 Oct 2025
Dear guest, Thank you from all the team here in the hotel for staying with us recently and taking the time to share you wonderful review. It is quite clear many of our efforts created some nice memories for you, I humbly agree on the Mie Celor comment! We look forward to having you back with us soon. Warm regards, Ida Bagus Gede Suambara General Manager
a***d
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Business
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10.0
/10
Reviewed 6 week(s) ago
Everything is good and fun
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Accommodation's Reply
03 Oct 2025
Dear guest, Thank you for your short and sweet notes. Glad to hear that you enjoyed most aspect of your stay and score us perfectly 10/10. Lool forward to your return. Regards, Ida Bagus Gede Suambara General Manager
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The breakfast is delicious, but too salty, the room is also delicious, actually comfortable, only if it's noisy in the middle of the night, the sound of people sliding chairs, how many times have you stayed like that, maybe in the next room?
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Accommodation's Reply
02 Oct 2025
Dear guest, Thank you for your kind and helpful feedback and for being loyal. I will certainly follow up your comment on our breakfast offerings. Overall, we are thrilled you enjoyed your time and look forward to having you back with us. Regards, Ida Bagus Gede Suambara General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good, EXCELLENCE, very impressive and satisfying
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear guest, Thank you for your review and perfect score! We look forward to welcoming you back. Regards, Ida Bagus Gede Suambara General Manager
Riza O. E.
icon-Business
Business
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6.9
/10
Reviewed 7 week(s) ago
The room can be better maintained. Many closet doors were standing open on their own. It doesn't even close completely.
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Accommodation's Reply
25 Sep 2025
Dear Riza, Thank you for your feedback and I am sorry we did not meet your expectations, that is certainly never our intention. Much of our feedback is quite contrary as far as its overall conditions however the important thing for us to take away is that this was not the perception you had. We will share your feedback with the team and make sure the Engineers and Housekeepers are always staying on top of the overall appearance. We truly hope we will be able to welcome you back in the future. Kind regards, Ida Bagus Gede Suambara General Manager
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Cool view, lots of food variety, good gym facilities, easy access to the city center
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Accommodation's Reply
25 Sep 2025
Dear guest, Thank you for your fantastic review! We are thrilled to hear that you had an amazing experience with us. We sincerely value your visit and the time you took to share your positive experience. Should you plan to return, we'd be absolutely thrilled to welcome you back for another unforgettable stay. Sincerely, Ida Bagus Gede Suambara General Manager
F***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 8 week(s) ago
Comfortable for children and families
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Accommodation's Reply
25 Sep 2025
Dear guest, Great to hear you and your family enjoyed your stay, thank you for sharing your experience & looking forward to your next visit. Regards, Ida Bagus Gede Suambara General Manager
Ari F.
icon-Staycation
Staycation
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10.0
/10
Reviewed 8 week(s) ago
Friendly staff, clean and nice hotel.
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Accommodation's Reply
23 Sep 2025
Dear Ari, What more can I say from a happy guest. Thank you for staying with us and we look forward to the pleasure of welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
Number of reviews per page
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