Hotel Santika Premiere Bandara - Palembang

Explore Hotel Santika Premiere Bandara - Palembang
8.8
Very Good
From 5,786 reviews
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Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.8

Service and Facilites

9.0

People often mention about Hotel Santika Premiere Bandara - Palembang
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Staff Friendliness (180)
Hotel Area (173)
Room Space (171)
Ambiance (169)
Bedroom (167)
Taste (160)
Family Friendly (159)
Bathroom (159)
Variety (153)
Surroundings (150)
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Traveler Reviews Hotel Santika Premiere Bandara - Palembang

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Customer reviews
Weltinus
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10.0
/10
Reviewed 1 day(s) ago
The hotel staff is friendly, check-in time is very helpful
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Alam F.
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9.7
/10
Reviewed 6 day(s) ago
Spacious and quiet rooms, fast service, food variations may be changed twice a day, quiet location.
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Accommodation's Reply
02 Jan 2026
Dear Alam, Thank you for your wonderful review. We are thrilled you enjoyed most aspects of your stay. Thank you as well for bringing the menu circle breakfast to our attention. We actively working on expanding our selection and hope you will give us another chance to impress you on your next visit. Sincerely, Ida Bagus Gede Suambara General Manager
s***a
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
The hotel is very pleasant and the staff is friendly.
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Accommodation's Reply
02 Jan 2026
Dear guest, Great morning to start the day. Another happy guest left such a lovely short and sweet review, thank you. Look forward to your return soon. Regards, Ida Bagus Gede Suambara General Manager
Anita D.
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10.0
/10
Reviewed 1 week(s) ago
The staff service is friendly and the breakfast is delicious.
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Accommodation's Reply
02 Jan 2026
Dear Anita, What else could we expect from a happy guest? Thank you for lovely notes and perfect score. Looking forward to your return. Sincerely, Ida Bagus Gede Suambara General Manager
R***n
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Very good. Beautiful. Neat. Clean. Friendly. Okay.
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Accommodation's Reply
30 Dec 2025
Dear guest, Thank you for your raving review. I am glad to hear that everything went well with your stay. Please let me know if there is anything I can do to make your future stay even more enjoyable. Sincerely, Ida Bagus Gede Suambara General Manager
Syarah
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9.7
/10
Reviewed 2 week(s) ago
The staff service is very good and friendly
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Accommodation's Reply
29 Dec 2025
Dear Syarah, Thank you for recognizing our employees and service, it was heartwarming to know that their dedication to delivering an impeccable standard made your stay even more special. Thank you for sharing your feedback from your stay with us and we look forward to welcoming you back soon. Sincerely, Ida Bagus Gede Suambara General Manager
Heny
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
There's a designated area for morning walks, perfect for jogging. You can watch the sunrise... There's a pond, like an artificial lake, to add to the natural beauty of the outdoor area.
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Accommodation's Reply
02 Jan 2026
Dear Heny, Thank you for your review. We just wish we had a better rating. But I believe the way you described your experience is more impactfull thank your score. We look forward to your return soon. Sincerely, Ida Bagus Gede Suambara General Manager
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iranovia
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Business
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8.6
/10
Reviewed 2 week(s) ago
A nice hotel with free airport shuttle. It's best to stay here if you're heading to the airport, as downtown Palembang is quite far. Culinary options are also far away. However, there's LRT access. Overall, the hotel is okay for a stay, but the fitness facilities could be better equipped, as they only offer cardio, but there are no weight machines. The food variety could be increased, as traditional food is the dominant choice.
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Accommodation's Reply
24 Dec 2025
Dear Iranovia, Thank you for taking the time to share your experience from your stay with us. As an Indonesian hotel chain, we take pride in showcasing the best of local culinary experience celebrating regional tastes. However we take your feedback onboard and appreciate you sharing it with us. Thank you as well for your feedback on our Fitness Centre. Once again, thank you for your feedback and we hope to welcome you back soon for an even better experience. Sincerely, Ida Bagus Gede Suambara General Manager
Verified Traveler
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Transit
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10.0
/10
Reviewed 3 week(s) ago
The staff [are] friendly and helpful.
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Accommodation's Reply
17 Dec 2025
Dear guest, Thank you so much for taking the time to share your review. We appreciate your recognition of so many of the team members. I’ll pass on your kind words. We’re excited to welcome you back soon! Sincerely, Ida Bagus Gede Suambara General Manager
N***a
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Friendly staff, suitable for family vacation, spacious place.
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Accommodation's Reply
15 Dec 2025
Dear guest, Thank you for your short review and perfect rating. Looking forward to your return. Regards, Ida Bagus Gede Suambara General Manager
M Dewa R.
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Great, given comfortable hospitality twice
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Accommodation's Reply
15 Dec 2025
Dear M Dewa R, Thank you for sharing your experience with us. We are thrilled to hear that you had a fantastic time and that our team’s dedication and personalised service made your stay memorable. We look forward to welcoming you back soon! Sincerely, Ida Bagus Gede Suambara General Manager
Dwi Y. P.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
I've stayed here twice, it's nice, good, and I recommend it.
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Accommodation's Reply
15 Dec 2025
Dear Dwi, Thank you for taking the time to share your experience with us and that our team looked after you with care. We appreciate your recommendation to the other guests – it means a lot to us. We look forward to welcoming you back on your third visit. Kind regards, Ida Bagus Gede Suambara General Manager
R***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and very helpful during check-in… Every time I visit Palembang, I choose to stay here repeatedly because of its comfort and strategic location close to the airport… 👍🏼
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Accommodation's Reply
15 Dec 2025
Dear guest, Thank you for sharing your feedback from your recent stay with us. We are delighted to hear that you found us to be the hotel of your perfect choice in Palembang– an accolade we don’t take lightly and that you had an amazing experience. We look forward to welcoming you back when your trip brings you back to Palembang. Sincerely, Ida Bagus Gede Suambara General Manager
Evri s.
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8.3
/10
Reviewed 5 week(s) ago
Very comfortable...very complete facilities. Very satisfying service.
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Accommodation's Reply
02 Dec 2025
Dear Evri, Thank you for your kind review. We just wish we had a higher rating than what has been scored. However I will take that your notes will be more impactful. We hope we can welcome you back and ensure we have a better rating than your last visit. Sincerely, Ida Bagus Gede Suambara General Manager
Dedy
icon-Leisure
Leisure
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8.5
/10
Reviewed 6 week(s) ago
I have been a regular guest, always at Hotel Santika.
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Accommodation's Reply
27 Nov 2025
Dear Dedy, Thank you for your loyalty. We just wish we had a better score. Look forward to the pleasure of welcoming you back very soon. Sincerely, Ida Bagus Gede Suambara General Manager
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Muhammad A.
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10.0
/10
Reviewed 6 week(s) ago
good
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Accommodation's Reply
25 Nov 2025
Dear Muhammad, Thank you for sharing your short note and perfect score! I am sure that you had a fantastic time, and we look forward to welcoming you back for your next trip. Sincerely, Ida Bagus Gede Suambara General Manager
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Andre F. R.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, the hotel ambiance is very good. However, it's a shame that the WiFi is so slow. Please consider speeding up the WiFi a bit.
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Accommodation's Reply
21 Nov 2025
Dear Andre, Thank you for your review. I am pleased to hear you are happy with your stay overall. I will look into the wifi connection and look forward to your return. Regards, Ida Bagus Gede Suambara General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room is nice, spacious, there is no noise from the AC, it is comfortable to stay here, the view from the balcony is very beautiful.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear guest, I am happy to read that all went well with your recent stay. Let us know if your travel brings you back to our property. Sincerely, Ida Bagus Gede Suambara General Manager
DESTI D.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
The staff are friendly, everything is clean and comfortable
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Accommodation's Reply
12 Nov 2025
Dear Desti, Thank you for your short and glowing review. I am happy to hear that all went well with your stay. Looking forward to your return. Regards, Ida Bagus Gede Suambara General Manager
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Lie W.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The service is very satisfying, the breakfast menu is also interesting, and it is very helpful for those who want to transfer to the airport.
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Accommodation's Reply
07 Nov 2025
Dear Lie, Thank you so much for sharing your incredible perspective. It’s wonderful that our location, service, and breakfast made such a strong impression, our team will be delighted to hear your kind words. We look forward to welcoming you back soon for another unforgettable stay! Regards, Ida Bagus Gede Suambara General Manager
Number of reviews per page
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