Dear Our Valued Guest,
Warm greetings from Swiss-Belinn Timika - Papua.
Thank you for choosing to stay with us and providing your feedback.
I empathize with your disappointment regarding the room type you received.
Based on our investigation, we hereby inform you that the room reservation we received for you, was indeed for the Twin Deluxe Room as listed on Tiket.com Reservation E-Voucher, therefore, our reception staff has provided you with a room that matches the reservation on the e-voucher we received.
At check-in time, our receptionist staff tried to accommodate you by giving a single room, but unfortunately, we couldn't because that room of single bed was already full.
We truly appreciate that you have brought this up to our attention.
Once again, thank you for choosing to stay with us and we hope to welcome and serve you again should your travels bring you back to Timika.
Sincerely,
Kiki Lesmana
General Manager