H***o
Leisure
8.4
/10
Reviewed 2 week(s) ago
Staff is friendly and willing to help us customize our itinerary. Room is decent and clean, although the room looks dated with wooden furniture seatings. Room floor can be easily smudged with dirt and sand, especially after the small hike to Mount Bromo. Enough supply of hot water in the bathroom. Minor complaint about the breakfast food as we suspect there is an insect crawling around.
Read More
Find this review helpful?
Accommodation's Reply
06 Oct 2026
Dear Value Guest
Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our staff friendly and helpful, and that we were able to assist in customizing your itinerary. We are also glad that you appreciated the cleanliness of the room and the availability of hot water.
We sincerely apologize for the concerns regarding the room floor and the condition of the furnishings. Your comments are valuable to us, and we will share them with our housekeeping and maintenance teams for further improvement.
We are also very sorry to hear about your experience during breakfast. We take food hygiene and cleanliness very seriously, and we will immediately follow up with our kitchen team to ensure proper food safety and hygiene standards are maintained.
Thank you again for your constructive feedback. We truly appreciate it and hope to have the opportunity to provide you with a more enjoyable experience on your next visit.
Warm regards,
Lava View Lodge Management






