Overall Ratings & Reviews Fox Hotel

The sink in the bathroom was clogged and dirty.. We had to change rooms because the phone and the air conditioning was broken the service was terrible

Disgusting hotel, not a thing works with this hotel, not the shower, not the wifi, no clean facility especially the pool was never cleaned at all. Purely disgusting

they need to really clean the room and toilet receptionists should be aware about the online booking, provide more training

What we like most is that we don't have to travel too far to go on a staycation. It will be great if towels will also be provided with the accommodation. The pool area is way different from the pictures, it'll be great if there is proper maintenance and cleanliness maintained especially on the function room area. Hotel staffs were nice. It was a nice stay though!

1. I paid for 3 family room 2 persons per room... they were trying to cram us into a 1 bedroom 2 bed room.. 1 rm good for 2 persons... 2. The toilet on one family room doesn't flush well. 3. The rooms were never cleaned due to policy that the occupants have to be present for the room to be cleaned. 4. The bed sheets were dirty and have holes in them as well as the towels..

the hotel is not aware regarding the reservation

room is not what as expected. defective CR, defective flush, not hot and cold water, clogged lavatory in the toilet, water color brown, beddings dirty, white towel color brown, sira ang isang towel, room and CR is dirty with cobwebs. However, attendant and receptions were nice

The only complain we have was that there was no room to room calls nor outside call. Guests can only dial to operator for room services.

Food were good but the serving of the viand was too little. Bathroom was not so clean and there was no bidet, I have to request for a dipper. I also requested for an extra chair. They gave me a non-standard room good for short stay when I booked for 3D2N. Over all our stay is fine since the staff are friendly and very accommodating.

No wifi and seems its not a hotel because there's no ref and kettle in the room facilities.

No wifi. Some toilets smells bad from canals.

Wifi is not working in our 3 family bedroom rented.

Lack of basic necessities. No elevator. Not so clean.

The service was bad, the room is okay but the bathroom is smelly. The floor is sticky. The bed is old and not in good shape. Apparently you can only order when the chef is around mostly it's after 8 AM. I received my breakfast at 9 AM and I have no choice but not to get my breakfast at my 2nd day because I had an early check-out.

That's why we do not say anything because he's good at the pool he's clean, the case in the rooms he just does not want because he's a little cocky, then the lock inside the room is broken so anytime you can go to inside.

Understand that whole place is not so clean because of the renovation, but beds linen and towels are dingy, and everything is dusty, we have a broken window in our bathroom, they don't have tissue. It is a little scary because of the dust inside the room and wifi is very poor.

The staff kept on calling us early in the morning around 7am asking for us to check out immediately even if our check out time is 12 noon that day. The room for 8 people is not clean. The floor is all wet when we arrived in our room. The bed covers are dirty.

We were held at the lobby for more than 20mins prior to check in because they cannot find my reservation. Room had an awful smell similar to unchanged sheets (and the sheets had various stains as well), dusty floor and no trash can. Shower had sandy residue when you first open it (it kinda freaked me out). ACU was fine. TV was fine too. Pool was nice. Elevator was cool because of the glass type buttons.

We had online booking and checked in around 4pm then the receptionist told me that our checked out time is 4am. it's my first time to booked with app normally used other travel app both local and international based on experience the standard check in policy everywhere online booking is 14:00 for check in and 1200 check out.. (you can check in 2 beyond and check out on or before 12 noon the next day) most prices online are cheaper compared when you walk in. I showed the voucher they said maybe mistyped, maybe it means 12 midnight. So i told them it's military time 12 midnight is 00:00 hours.. I even explained to them how check in policy works why you need to check out 12 noon the next day and not maximize the 24 hours period.. they said the room price 1950 and I paid around 850 so I only paid 12 hours if I exceeded 4am i need to pay additional fees.. They're making me go nuts still I keep calm (it's on promo duh-from 1,500 plus went down 850) We need a hotel to sleep why on earth I will booked it if I know I need to check out by midnight or 4 am.. I don’t understand why hotels hires people who doesn't understand the system and not properly oriented you guys are front desk supposed to be helping us and making our stay comfortable. But it was worst. So I called booking site and within less than an hour they act on it and talk to the manager so my issues were resolved.. Good job and thanks to the Branch Manager Mr. Robert Villagracia I should have talk to him sooner instead of those front desk. Lastly we checked in room 516 the tv was broken, no trash can, stained toilet bowl. they transferred us to room 416 the room smells bad some water on the room floors and bathroom floor are wet and there are cockroaches on the table.. Elevator making me nervous seems to nearly stock up. Wifi are good anyway..

It wasn't good the facilities are already old stuffs. Inconvenient for their customer when you want to go or to buy something with your partner since the access card didn't work you must inform the receptionist to open your room.