T***I
Leisure
9.3
/10
Reviewed 4 day(s) ago
Very satisfying service, 24 hours receiving WA from us and ready to help when we need it 👍
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1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Mr./Ms. T*l, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay with us. On behalf of our entire team, we apologize that we were unable to meet your expectations. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. We hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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