We took a 2-bedroom apartment but only 1 apartment had a working shower heater. Secondly, during breakfast, there were small baby cockroaches running around the food section. Even after informing the staff, they didn't seem very bothered by it and disregarded my complaint. The food was decent with a good spread, but they need to do something serious about the hygiene of the restaurant.

I had to clean the aircon as it was very dirty

This is a nice hotel, but you can't charge your phone because all the sockets are 3-pin. There's no one to help you carry your things here. And if you want to eat, you have to go to Grab first, because there's only a Hard Rock Cafe in this building. The food is delicious, but not bad. The swimming pool and gym are okay. Oh yeah, one more thing, the wifi is bad, it only has coverage in 1 room. So, 1 unit has 2 rooms, if you want wifi, you have to move to 1 room.

Overall was good, just the toilet was smelly

The apartment is really nice, the facilities are complete, the food is also quite good, a five-star apartment in Johor Bharu for families, it's very comfortable, choose the one with two rooms in one room

The room was quite clean and cleaned every day, but the plates and other cutlery were not washed, we had to wash them ourselves. Check-in was okay, the staff was friendly. The TV was only Malay, unable to install Netflix, etc. The surrounding atmosphere was quiet, supermarkets were nearby, and restaurants were limited.

Getting the nice room is akin to play jackpot. Sometimes will get unit with broken window handle (can hear wind sound all night long and water leaking from rain), very terrible sewage smells for bedroom(s) with toilet, not cold AC, broken fridge. But sometimes will get a slightly nicer room with only slight smelly sewage.

the room is big (2 bedroom) but the kitchen is not clean

Upon stepping into the apartment, the sewage smell was very strong. Reported to the front office. I do not think anything can be done to get rid of the smell.

2nd time staying at this hotel. Family stayed at room 1212 and 2012. The hotel generally looks clean, and conveniences such as laundry hang and washer dryer are really plus points. A fully equipped kitchen is really a mega plus point, although we don't utilize it as it was a short stay. The hotel intercom/phone system has been down from the very first time we stayed there last year. It's surprising that it hasn't been fixed till date. Hotel service is reachable only via WhatsApp to a provided service line. There were some missing items like the remote control for the laundry hang for both rooms and prayer direction stickers (despite them insisting that they haven't pasted). For prospective improvements: provided bath towels look clean but smell really weird. Will appreciate it if a bit more complimentary bottled water is provided. The carpet at the TV area looks like it can be cleaned a bit more. The rain shower in room 1212 can't be used as the push switch has a problem. Due to the stay being a post-sports event, I didn't have the energy or capacity to voice the unpleasantries and just let it slip by, furthermore it's only a one nighter. Swimming pools perhaps need a bit of maintenance. Lessons from the 1st stay is that they could be more transparent about the free breakfast provided with stay, which is actually a bento box that consists of food items that we wouldn't feel enjoyable to wake up to. Good thing we asked about it and paid extra for continental breakfast at the restaurant buffet line. So for the second stay, we immediately paid for the upgrade. Generally an OK stay. Compared to Airbnb style accommodations around the same area.

Ruang-nya besar, dekor dan tata ruang bagus, fasilitas juga baik, service-nya sangat memuaskan, kamar tidur juga bagus.

Large room. Direct view facing Singapore.

Spacious, comfortable, clean and affordable.

Really recommend for a family trip, complete equipment so it feels like you're just moving house. Whether you want to cook or even wash clothes or even iron, all the facilities are available and functioning well.

This accommodation is absolutely good and suitable for families as they do have multiple bedrooms choices which allow to have families and kids staying in the same unit. Only concern is the noise distortions from surrounding motorcycles at the night is bad.

We stayed here during our trip to Legoland which is less than 10mins drive away. Overall my family of 6 (2 adults 4 kids) had a delightful stay at Pinetree. The unit was clean, rooms smelled good and everything looks fairly new. Pool and sauna facilities were good. The only downside was we had to wait for over 1 hour for breakfast to be delivered to our room. Our booking came with complimentary bento box breakfast that had to be sent up (no option to go and collect downstairs). Buffet is available but that 's an additional RM20/person so we opted out. Overall still a pleasant experience and would definitely stay again.

Sangat berpuas hati dengan layanan/servis yang diberikan. Keadaan bilik tidur, ruang tamu dan bilik air yang luas, selesa serta bersih dan dekat untuk ke Legoland. Memang terbaik👍⭐️🥰🤩

Excellent family stay will definitely be back.

The apartment is very cozy and big just that the WiFi lagging.

The room is spacious and clean. However, the only downside is the Wi-Fi connection which is not working well and have to keep on signing in. The breakfast is also in Bento set which was sent up to the room, requested to be sent at 8am, and had to follow up with them via WhatsApp, food only reach at 9am. But other than that, all is good.