The room was a bit dusty; more attention needs to be paid to updating room photos on the app to avoid confusion for customers.

The room quality is excellent; it's my go-to hotel whenever I visit Da Lat.

The room was clean and nice, close to the city center and easy to get around. The reception staff were super lovely, very enthusiastic and attentive. I will definitely come back next time.

The room was clean, the staff were very friendly, and the location was very convenient.

Everything was fine, but my room didn't have a bidet.

I booked 3 rooms for 2 nights, but due to an unexpected family emergency two days before my departure, I had to cancel everything. The hotel was very supportive in helping me resell the rooms. I hope to have the chance to stay at the hotel again.

I go to Da Lat once a year, and I always choose this hotel. The rooms are clean and beautiful, with a super-large, comfortable bed. The bathroom is also incredibly spacious. The quality far exceeds the price. The bellhops are always cheerful and helpful with luggage. 10/10

The Buffet Lounge and Rooftop area were still under renovation, so the facilities were not available to guests. Sometimes, the Wi-Fi connection was unstable.

It was a nice trip, although the staff could be more proactive, but overall, it's a nice experience.

The staff are very friendly, and they even rent out motorbikes, which is convenient for getting around.

In my personal opinion, the hotel's Wi-Fi was quite weak; I couldn't connect and work on my laptop. Hopefully, it will be improved next time I visit.

The owner is very friendly (the parking attendant).

The reception staff were good. The rooms were clean and airy. Soundproofing was poor. The Wi-Fi was weak.

Da Lat is amazing, with beautiful scenery and wonderful weather.

Everything is great except the lights won't be bright enough if you want to do your makeup, ladies!

The staff were incredibly friendly, pleasant, lovely, gentle, and attentive. We ordered food for delivery and asked to borrow some bowls; they brought them right up to our room without any hesitation or annoyance. It's close to the bus station, the market, and Xuan Huong Lake. The room was spacious and clean.

The room was dirty, the bedding was filthy, the room was full of dust, and the soundproofing was poor.

We booked a room for one night on Saturday and Sunday and pre-rented two motorbikes from the hotel (we had confirmed availability). We had planned our sightseeing itinerary and needed to travel by motorbike, but when we arrived at 6 am, the hotel said they were fully booked due to the weekend and asked for our understanding, promising motorbikes would be available by 12 noon. We booked Grab for our morning outings, and when we returned at 12 noon, they said they had rented more motorbikes and hadn't returned them yet. The receptionist kept saying we should be understanding and let it slide (note: no apology), and when we refused, a guy came out and called other places to rent motorbikes for us. However, we didn't get any motorbikes until 4-5 pm, though we were still happy because he seemed helpful. When we checked out and returned the motorbike, they charged us for half a day, even though their half-day starts at 1 PM (okay, acceptable, but not returning the motorbike on time is entirely the hotel's fault because we booked in advance and the hotel had agreed, so why charge for a full half day?). It's not much, but I think the hotel should review the work of the two female receptionists. Otherwise, everything at the hotel was fine; the room was nice and clean 👍🏻

The rooms are clean, airy, and quite comfortable. The staff are extremely friendly, lovely, and always helpful with an enthusiastic attitude. The price is reasonable compared to the quality of service, and the location is also very convenient for getting around. The bed is a bit small, probably about 1.4m. If the bed were a little wider, the experience would be almost perfect. Highly recommended.

The first accommodation was average, not terrible, but it felt more like a company-run business, lacking the enthusiasm and friendliness of the hotels I'd stayed at before. The staff here weren't directly managed by the owner, so they seemed a bit indifferent; they answered questions superficially, not genuinely offering support. When I wanted to extend my stay until evening, the hotel said they were fully booked. However, when I checked the app, they still had rooms available, and they said they hadn't updated the information yet. Okay, I accepted that. Then, near the 12 PM check-out time, they suggested I rent another room for 1 million VND to stay from 12 PM to 10 PM while waiting for the bus. The hotel was quite empty during my stay, as I knew. It didn't seem right, so my family decided to pack up and rent a room near the Tien Oanh bus station for convenience. And luckily, I managed to book The Palatte Hotel 2, which I really liked. The owner and staff were incredibly lovely. Seeing that we had a small child and a lot of luggage, they proactively helped carry our bags. Being so thoughtful felt so sweet 🥹 The room price was amazing: a double room with two beds, a beautiful view, and only 350k VND. Absolutely worth it! This just goes to show that price should always reflect quality. Even though I had carefully selected a 3-star hotel with high ratings and good reviews, I still didn't anticipate an experience like this.