Dear Guest,
Greetings from PO Hotel Semarang.
Thank you for your 6.6/10 rating and for taking the time to share your detailed feedback following your recent stay at PO Hotel Semarang.
While we are pleased that you chose to stay with us, we sincerely apologize that your experience did not fully meet your expectations. We regret to learn about the condition of the hallway carpets, the room, the cleanliness of our fitness center, the unavailability of antiseptic supplies, as well as the condition of the wooden flooring. We also appreciate your comments regarding the breakfast variety, as we understand how important these aspects are to our guests' overall experience.
Please be assured that your feedback has been shared with our Housekeeping, Engineering, Food & Beverage, and related teams for immediate attention and improvement. We are committed to maintaining the quality of our facilities and services to provide a more comfortable and enjoyable stay for all our guests.
Thank you once again for your valuable feedback. We truly appreciate the opportunity to improve and hope to have the pleasure of welcoming you back to PO Hotel Semarang to provide you with a much better experience in the future.
Warm regards,
Meyditha Puspa Kenaka
General Manager