Dear Ms. Aknes N. U., Greetings from PO Hotel Semarang, Thank you for sharing your experience and for choosing PO Hotel Semarang. We are delighted to know that you enjoyed your stay with us. It is especially rewarding to hear that you appreciated the spacious room, bathtub facilities, children's swimming pool, and our convenient location directly connected to the mall. Providing comfort and convenience for families and all our guests is one of our priorities, and we are pleased that these aspects contributed positively to your stay. Thank you once again for your kind feedback. We look forward to welcoming you back to PO Hotel Semarang for another enjoyable and memorable stay in the future. Warm regards, Benedictus Jodie General Manager

Dear Ms. SHIENNY S., Greetings from PO Hotel Semarang, Thank you for taking the time to share your detailed feedback regarding your recent stay at PO Hotel Semarang and for your continued loyalty as one of our returning guests. First and foremost, please accept our sincere apologies that your recent experience did not meet your expectations. We are especially sorry to learn that you were traveling during a difficult personal time and that several aspects of your stay added to your disappointment. We regret the inconvenience caused by the room setup, including the availability of only one bedside table and the lack of a charging outlet near the bedside area. We also sincerely apologize that the mattress comfort did not meet your preference despite your prior request. We understand how important proper bedding support is, particularly following a major surgery, and we are sorry that we were unable to accommodate your needs as expected. We also regret that your request for additional pillows was not fulfilled. Furthermore, we apologize that the rooms assigned for you and your child were not located closer together. We understand how important room proximity can be for family members, and we regret any inconvenience this may have caused. We also appreciate your candid feedback regarding the breakfast experience. Your comments regarding the taste of certain menu items have been shared with our Culinary team for further review and improvement. Regarding your preference for rooms on the 11th floor, please allow us to clarify that room allocation is subject to availability at the time of arrival. While we always do our best to accommodate guest preferences, we are unable to guarantee specific floors. Nevertheless, your preference has been noted and will be considered for future stays whenever possible. Thank you once again for sharing your concerns with us. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to restore your confidence during a future visit. Warm regards, Benedictus Jodie General Managre

Dear R***R, Greetings from PO Hotel Semarang, Thank you for your kind review and for choosing PO Hotel Semarang. We are delighted to know that your stay was memorable and left such a positive impression. It is especially rewarding to hear that you would like to return and stay with us again in the future. Your encouraging feedback means a great deal to our team and motivates us to continue providing exceptional service and memorable experiences for every guest. We look forward to welcoming you back for another enjoyable and unforgettable stay at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear T***g, Greetings from PO Hotel Semarang, Thank you for your wonderful review and for recommending PO Hotel Semarang. We are delighted to know that you were pleased with our service and cleanliness during your stay. Providing excellent hospitality and maintaining high standards of cleanliness are among our top priorities, and it is rewarding to know that we met your expectations. Your kind feedback is greatly appreciated and serves as motivation for our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back again soon for another enjoyable stay at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear Ms. Lin T., Greetings from PO Hotel Semarang, Thank you for taking the time to share your feedback regarding your recent stay at PO Hotel Semarang. We appreciate your comments and sincerely apologize that certain aspects of your stay did not fully meet your expectations. We regret to learn that you found the breakfast variety limited and that the bathroom amenities, including soap and shampoo, were insufficient during your stay. Please be assured that your feedback has been shared with the relevant departments for review and improvement. Guest feedback is invaluable to us as it helps us identify opportunities to enhance our products and services. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. Warm regards, Benedictus Jodie General Manager

Dear Ms. RETNO S. A., Greetings from PO Hotel Semarang, Thank you for your kind review. We’re delighted to know that you experienced very good overall service during your stay at PO Hotel Semarang. We’re especially pleased to hear that our breakfast team was helpful and attentive in assisting you. Your positive feedback truly motivates us to continue delivering excellent hospitality and memorable experiences for all our guests. We look forward to welcoming you back again soon for another pleasant stay at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear I***e, Greetings from PO Hotel Semarang, Thank you for sharing your memorable experience with us and for your continued trust in PO Hotel Semarang since the days of Crown Hotel. It truly means a lot to us to welcome returning guests who have been part of our journey through the years. We’re delighted to know that you still found the room clean, well maintained, and comfortable during your recent stay. We also sincerely appreciate your feedback regarding the breakfast variety. Your comments are very valuable to us and will be shared with our culinary team as part of our continuous efforts to enhance the guest experience. Thank you once again for your kind words and loyalty. We look forward to welcoming you back again, and InshaAllah providing another pleasant stay experience at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear Y***i, Greetings from PO Hotel Semarang, Thank you for your kind review. We’re delighted to know that you enjoyed your leisure stay and found PO Hotel Semarang family-friendly, offering good value and convenient access to Paragon Mall. Your positive feedback truly motivates us to continue delivering comfortable and memorable experiences for all our guests and families. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Benedictus Jodie General Manager

Dear E***l, Greetings from PO Hotel Semarang, Thank you for your kind review. We’re delighted to know that you enjoyed our friendly staff and great location during your stay at PO Hotel Semarang. Your positive feedback truly motivates us to continue delivering excellent hospitality and memorable experiences for all our guests. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Benedictus Jodie General Manager

Dear R***i, Greetings from PO Hotel Semarang, Thank you for your kind review. We’re delighted to know that you had a pleasant leisure stay and experienced helpful and kind service from our team. Your positive feedback truly motivates us to continue delivering warm hospitality and the best experience for all our guests. We look forward to welcoming you back for another enjoyable stay at PO Hotel Semarang. Warm regards, Benedictus Jodie General Manager

Dear G***t, Greetings from PO Hotel Semarang, Thank you for your wonderful review. We’re truly delighted to know that you and your family had a happy and enjoyable stay at PO Hotel Semarang. Your kind appreciation for our team members, Ali, Tama, and Tanti, means a lot to us. We are especially pleased to hear that they were able to go the extra mile in making your stay more memorable and comfortable. Your compliments will certainly be shared with them and the entire team. Thank you once again for choosing PO Hotel Semarang. We look forward to welcoming you and your family back for another wonderful stay in the future. Warm regards, Benedictus Jodie General Manager

Dear Z***n, Greetings from PO Hotel Semarang, Thank you for sharing your feedback with us. We appreciate your honest comments regarding the condition of the room and the sound insulation. We understand that some areas of the hotel may feel older, and your input is very valuable as we continue to improve our facilities and guest comfort. Please rest assured that your feedback has been shared with the relevant team for further evaluation. We truly appreciate your stay and hope to have the opportunity to welcome you back with an even better experience in the future. Warm regards, Benedictus Jodie General Manager

Dear I***I, Greetings from PO Hotel Semarang, Thank you for sharing your detailed feedback with us. We sincerely apologize for the multiple inconveniences you experienced during your stay. This is certainly not the standard of a 5-star experience that we strive to deliver. We deeply regret the issues you encountered with both rooms, including the access problem, air conditioning, refrigerator, and the condition of the towels. We fully understand how frustrating this must have been, especially after a long journey from Jakarta. Please rest assured that your feedback has been taken very seriously and shared with our engineering and housekeeping teams for immediate review and corrective action. We are also reinforcing our room inspection procedures to ensure all facilities are in proper condition before being assigned to our guests. Thank you for bringing this to our attention. We truly hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, Management

Dear Mr. M Hilfi H, Greetings from PO Hotel Semarang, Thank you for sharing your experience and for choosing to stay with us for 3 nights. We’re delighted to know that you had an overall pleasant stay and found our team responsive. We also appreciate your understanding regarding the small issue during breakfast, and we’re glad our team was able to respond and resolve it promptly. Your feedback means a lot to us as we continue to improve our service quality. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Management

Dear T***g, Greetings from PO Hotel Semarang, Thank you for your kind review and recommendation. We’re delighted to know that you had a pleasant stay and are considering returning to our hotel for your next holiday. Your trust means a lot to us, and we look forward to welcoming you back for another enjoyable and memorable experience. Warm regards, Ho Wei Chan General Manager

Dear J***n, Greetings from PO Hotel Semarang, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the condition you experienced during your stay, as this is certainly not reflective of the standards we strive to uphold. We deeply regret the issues you encountered, including the unpleasant odor in the corridors, the cleanliness of the swimming pool area, the condition of the towels, and the bathroom maintenance. Please be assured that your concerns have been escalated to our housekeeping, engineering, and pool maintenance teams for immediate corrective action and thorough inspection. Your feedback is extremely valuable to us as it helps identify areas that require urgent improvement. We are committed to addressing these concerns to ensure a better and more comfortable experience for all our guests. We truly hope to have the opportunity to regain your trust and welcome you back with a significantly improved stay in the future. Warm regards, Ho Wei Chan General Manager

Dear Guest, Greetings from PO Hotel Semarang, Thank you for sharing your feedback with us. We appreciate your positive note regarding our convenient location next to the mall and your enjoyment of our breakfast. At the same time, we sincerely apologize for the discomfort you experienced related to the condition of the room, including the carpet and bathroom. Your concerns are very important to us, and please be assured that they have been shared with our management team for further evaluation and improvement, including ongoing maintenance and renovation planning. Your feedback is truly valuable in helping us enhance our overall guest experience. We hope to have the opportunity to welcome you back with a much-improved stay in the future. Warm regards, Ho Wei Chan General Manager

Dear Guest, Thank you for your kind review. We’re delighted to know that you found our hotel ideal for families, with a strategic location, delicious food, and clean, comfortable rooms. Your positive feedback truly motivates us to continue delivering the best experience for our guests. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Ho Wei Chan General Manager

Dear Ms. Theresia M, Thank you very much for your wonderful review. We are delighted to hear that our spacious rooms and overall ambiance left such a lasting impression on you. Guest comfort is our top priority, and we look forward to welcoming you back for another memorable stay soon. Best regards, Management

Dear Ardilles T, Greetings from PO Hotel Semarang, Thank you very much for sharing your wonderful experience at PO Hotel Semarang. We are delighted to hear that you and your children felt happy and comfortable during your time with us. It is wonderful to know that our direct mall access and the cleanliness of our hotel added extra value to your family holiday. Our team takes great pride in welcoming every guest like family, and we are glad our friendly service made a positive impression. We aim to provide a stress-free environment where parents can relax while children enjoy the nearby attractions and our cozy atmosphere. We look forward to welcoming you back on your next visit to Semarang! If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Ho Wei Chan General Manager