8.6
Very Good
From 1,938 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
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Bedroom (85)
Distance to City Center (80)
Staff Friendliness (77)
Ambiance (74)
Bathroom (68)
Room Space (67)
Accessibility (55)
Family Friendly (52)
Hotel Area (52)
Check-in/out Time (47)
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Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)

Number of reviews per page
20
40
Customer reviews
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nirpina m. s.
icon-Leisure
Leisure
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9.4
/10
Reviewed 6 day(s) ago
The staff is full of smiles and friendly, it's rare for Medan people to be so soft spoken, xixii, thxu, Aiho Hotel ❤️
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Ms. Nirpina M.S., Thank you for your appreciation. We are delighted to hear that our team was able to provide friendly and pleasant service during your stay. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
We are on a group traveling and got the best services from the staff, and we're enjoying the surrounding.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Thank you for your kind words. We’re delighted your group enjoyed our service and the surroundings. We look forward to welcoming you back for another great stay. Sincerely Regards, PR Manager
A***O
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Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
The breakfast didn't taste good..
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize if the breakfast did not meet your expectations. We will review the menu with the culinary team to improve the taste and variety in the future. We hope to welcome you back in the future. Warm regards, PR Manager
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h***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
The room is not very soundproof, the noise of vehicles on the highway is very clearly audible.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize for any noise-related inconvenience. For a quieter stay, we will be happy to accommodate you on a higher floor on your next visit. We hope to welcome you back in the future. Warm regards, PR Manager
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a***h
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
Nice, clean and tidy room, close to town
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We're pleased to hear that you enjoyed our room and our location, close to the city center. We will continue to maintain our standards of cleanliness and tidiness to ensure your stay is always enjoyable. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Kevin M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The staffs at the lobby and the restaurant were very friendly. Booked the deluxe-type room, and it was spacious for 2, cozy, and clean. The air conditioner was kinda hard to turn up/down the temperature, maybe it's just me who was confused about how to operate it. Gonna revisit this hotel for sure!
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Accommodation's Reply
11 Sep 2025
Dear Mr Kevin, Thank you for sharing your kind review. We’re delighted to know you enjoyed our spacious and cozy Deluxe room as well as the warm hospitality from our lobby and restaurant teams. We appreciate your feedback regarding the air conditioner and will ensure it’s checked for better ease of use. We truly look forward to welcoming you back on your next visit! Sincerely Regards, PR Manager
U***i
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's comfortable here, but when I called the receptionist, they didn't pick up, no response😪
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay. We apologize for any inconvenience when contacting the front desk. We are improving our communication system to provide faster responses in the future. We look forward to welcoming you back with an even better experience. Warm regards, PR Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is good, strategic from the city center, close to the center of the road, only some of the staff are not very friendly during CI and during breakfast.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your experience. We are pleased to know that our hotel's location provided you with comfort. We apologize for the less than pleasant staff service at check-in and breakfast. This feedback is very valuable for us to improve our team training to provide more consistent, friendly service. We hope to welcome you back with a warmer and more enjoyable experience. Warm regards, PR Manager
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L***a
icon-Leisure
Leisure
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9.7
/10
Reviewed 4 week(s) ago
Will return when I get a reasonable price.
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Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We always strive to provide prices that reflect our quality and service. To get the best deal, you can book directly through hotel reservations to get the right promotion. We look forward to welcoming you back. Warm regards, PR Manager
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ayman a.
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
Nice stay because of one staff named Rareen, it's really helpful and a sweet person. She makes our stay very happy and comfortable 😊
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr/Ms Ayman, Thank you for sharing your kind words. We’re delighted to hear that Mr Ririn made your stay enjoyable and comfortable. Your feedback will surely motivate her and our team to continue delivering heartfelt service. We look forward to welcoming you back for another pleasant stay. Sincerely Regards, PR Manager
I***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best choice, highly recommended, location close to the city
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warmest regards, PR Manager
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T***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Everything is okay but there is just one thing missing, the staff serving in the breakfast room are not very friendly.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for your review. We apologize for any inconvenience caused by the breakfast service and will be providing additional training to ensure our entire team always welcomes guests with a friendly welcome. We look forward to welcoming you back for an even better experience. Best regards, PR Manager
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Helmi E.
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9.4
/10
Reviewed 4 week(s) ago
All the staff are friendly and helpful. It's also comfortable for the kids, and there are no unpleasant restrictions. We'll stay again in the future.
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Accommodation's Reply
02 Sep 2025
Dear Mr. Helmi, Thank you for choosing Aiho Hotel Medan as your accommodation and for taking the time to review your stay with us. We are pleased to know that you were satisfied with the promptness and friendliness of the staff. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Berlon R.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
The location is strategic, even though the hotel is old, it is still good enough for families.
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Accommodation's Reply
01 Sep 2025
Dear Mr. Barlon, Thank you for your review. We're glad to hear that you and your family enjoyed your stay. We look forward to welcoming you back on your next visit. Warm regards, PR Manager
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A***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 week(s) ago
the shower water system in the bathroom is broken,
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Accommodation's Reply
01 Sep 2025
Dear Guest, Thank you for your review. We apologize for the inconvenience regarding the bathroom's water system. We have addressed this feedback and are looking forward to welcoming you back for an even better experience. Warm regards, PR Manager
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R***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
In terms of service, the hotel rooms were all good. However, breakfast was very limited, and the restaurant space wasn't large enough for guests, so guests had to queue for a table.
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2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for your appreciation of the service and comfort of our rooms. Your feedback regarding the breakfast menu variety and restaurant capacity has been taken into consideration, and the team will conduct an immediate evaluation to ensure a more comfortable breakfast experience for guests in the future. Warm regards, PR Manager
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J***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Ok, very comfortable and easy to get everywhere
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay at Aiho Hotel Medan. We look forward to welcoming you back in the future. Warm regards, PR Manager
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O***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Overall everything is good, especially the friendly hotel staff.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warm regards, PR Manager.
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Iraa N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
So far everything is fine, but the food is far from the impression of a 4-star hotel breakfast, there is less variety and the taste is really messy. It's actually better to have breakfast outside. It's better to book a room without breakfast and look for breakfast outside, consider it as getting a local breakfast culinary experience compared to having breakfast at this hotel.
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Accommodation's Reply
22 Aug 2025
Dear Ms. Iraa, Thank you for your review and constructive comments. We apologize for the breakfast experience that did not meet your expectations. We have passed your feedback regarding the variety and taste to the culinary team for immediate evaluation and improvement. We hope you have an even better experience on your next visit. Warm regards, PR Manager
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N***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room is comfortable, but the AC is not cold enough 🙂
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Accommodation's Reply
22 Aug 2025
Dear Guest, Thank you for your review. We apologize that the AC did not meet your expectations. We have forwarded this constructive feedback to the team for further action and a solution. We hope to have the opportunity to serve you again in the future. Warm regards, PR Manager
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Number of reviews per page
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