8.6
Very Good
From 1,881 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan (Formerly Radisson Hotel)
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Bedroom (69)
Distance to City Center (68)
Staff Friendliness (66)
Ambiance (62)
Bathroom (59)
Room Space (55)
Accessibility (46)
Hotel Area (46)
Family Friendly (43)
Check-in/out Time (40)
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Traveler Reviews AIHO Hotel Medan (Formerly Radisson Hotel)

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40
Customer reviews
Jemie R.
icon-Business
Business
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10.0
/10
Reviewed 3 day(s) ago
Very good moment, and the staff is friendly.
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David A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
I love the locations, near from many hidden culinary (I mean you can walk like 10 minutes to get good quality coffee)
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t***q
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
the bathroom floor is level with the floor, so sometimes the bathroom water comes out
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for choosing aiho hotel Medan as your accommodation. We apologize for any inconvenience regarding the bathroom design. Your feedback is very valuable and will be passed on to the relevant team for further consideration and improvement. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Endra S.
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Staycation
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8.2
/10
Reviewed 2 week(s) ago
The hotel is clean, close to the city and the staff are friendly.
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Accommodation's Reply
24 Jul 2025
Dear Mr. Endra S., Thank you for your review. We are glad you enjoyed the hotel's cleanliness, strategic location, and the friendliness of our staff. We look forward to welcoming you back in the future. Warm regards, PR Manager
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W***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
Upon entering the hotel, the security guard was friendly. Upon arriving at the reception, we were asked to wait 30 minutes because the room we had booked wasn't available. We were switched to a smoking room, even though the booking requested non-smoking. We were still asked to wait another 10 minutes. Understandably, it was probably because it was the weekend. We got a room on the 6th floor at the very end. Vehicles could be heard passing by, and the sound of corrugated iron or tin cans blowing in the wind, probably from a neighboring hotel. The TV was still an old LED model, not a smart TV. The refrigerator was replaced by a technician after complaints that it wasn't cooling. It was probably because of the promotional price, so the facilities were included in the promotion. 🥲 The swimming pool isn't very big. Hopefully, this can be improved in the future. I wish you continued success. Delicious breakfast, friendly service
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you for staying with us and taking the time to review your experience at Aiho Hotel Medan. We apologize for any inconvenience, particularly regarding the availability of rooms and facilities that did not meet your expectations. Your feedback is very valuable for us to make improvements in the future. We are happy to hear that you enjoyed our breakfast and the service from our staff. We hope to welcome you back with an even better experience in the future. Warm regards, PR Manager
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R***h
icon-Staycation
Staycation
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8.3
/10
Reviewed 4 week(s) ago
The breakfast area is poorly maintained and inadequate for a large number of guests. The food is decent. The swimming pool area is also poorly maintained. There's no guide even though the pool is quite deep. The changing area smells of urine and is poorly maintained. The room is quite comfortable for the price. The large bed is also large and comfortable. There's no trash can in the bathroom. There are also no tissues in the hotel room.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your valuable review and feedback. We apologize for any inconvenience you experienced with the breakfast area, pool, and room facilities. We have noted your feedback and will use it to evaluate our efforts to improve our service and guest comfort. We are pleased to hear that you enjoyed the room and bed. We hope to welcome you back for an even better experience in the future. Warm regards, PR Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
friendly staff. clean rooms. clean toilets. spacious rooms. basically top. no regrets staying here. facilities are also really good. food is also delicious, many menus.
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+2
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Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for your review of Aiho Hotel Medan. We are delighted to know that you enjoyed your stay at our hotel. We look forward to seeing you again in the future. Warmest regards, PR Manager
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Dedi S.
icon-Staycation
Staycation
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9.7
/10
Reviewed 4 week(s) ago
Friendly staff, comfortable atmosphere, good facilities
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr. Dedi S., Thank you for your review. We are pleased that you enjoyed our friendly service, hotel atmosphere, and facilities. We look forward to welcoming you back on your next visit. Warm regards, PR Manager
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S***y
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
The hotel atmosphere is very comfortable and clean.
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Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for choosing Aiho Hotel Medan as your accommodation. We are pleased to hear that you were satisfied with the comfort and cleanliness of the hotel. We look forward to welcoming you back in the future. Warm regards, PR Manager
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E***a
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Staycation
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9.1
/10
Reviewed 4 week(s) ago
I think the food isn't very varied, There's also a lack of seating at the pool, so parents have to wait in the garden. So far, this hotel is great. This is my second stay here.
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for returning and sharing your experience. Your feedback regarding the food variety and the availability of seating in the pool area is greatly appreciated and will be used to improve our services in the future. We are delighted to hear that you were satisfied with your overall experience. We look forward to your next visit! Best regards, PR Manager.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Strategic location close to souvenir center and near restaurant
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's location provided a comfortable stay. We look forward to welcoming you back on your next visit. Warm regards, PR Manager
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MOHAMAD B. H. H.
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Leisure
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8.5
/10
Reviewed 5 week(s) ago
I left my adapter and after 2 months I came again and the hotel kept it for me. Thank you.
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Accommodation's Reply
09 Jul 2025
Dear Mr Mohamad B.H.H., Thank you for your kind review. We’re glad we could keep your adaptor safe until your return visit. Guest satisfaction and comfort are always our top priorities. We look forward to welcoming you back! Sincerely Regards, PR Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was a very memorable stay at this hotel, the location of the hotel in the city center and the friendliness of the staff made it easy and comfortable!
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest, Thank you for your review. We are glad to know that the location and the friendly service from the staff made your stay a pleasant experience. We look forward to your next visit! Warm regards, pr manager
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Very impressive, the pool and facilities are complete, just lacking a comb, but it's worth coming again 🥰❤️🫶
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for choosing aiho hotel Medan as your accommodation option and for taking the time to provide a review of your stay experience at the hotel. We are glad you enjoyed the pool and other facilities. Regarding combs, we inform you that they are available and will be provided upon request from the guest. We look forward to welcoming you back in the future. Warm regards, pr manager
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Roy F. G. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Impressed by the beautiful lobby and also the service at check in, the receptionist was friendly and kind. Entering the room was amazed by the view. Some things need to be improved to make it better and the guest's stay experience more impressive. The mattress needs to be replaced because it has sagged too much so that sleeping is uncomfortable or has not been rotated. The pillow case also needs to be updated. In the afternoon, the sound of the AC is quite disturbing and is handled by engineering and the AC is not cold enough, even though the room temperature shows 21 ° but I still sweat when sleeping Overall it's fun.
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2 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr. Roy, Thank you for your valuable review and feedback. We are glad that you were impressed with the lobby, check-in service, and the view from the room. Regarding the comfort of the bed, air conditioning, and room amenities, we apologize for the inconvenience and have conveyed this to the relevant team for immediate follow-up. We hope to welcome you back with a better experience in the future. Warm regards, pr manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is nice, clean, has complete gym facilities, and a deep swimming pool.
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Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Thank you for choosing aiho hotel Medan as your accommodation option and taking the time to provide a review. We are glad to hear that you enjoyed the hotel facilities, especially the gym and swimming pool. We hope to welcome you back in the future. Warm regards, pr manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is nice and comfortable, next to it there is an ATM center, gas station, Kopi Kenangan, minimarket, and other culinary delights.
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Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Thank you for your review. We are glad to know that you felt comfortable during your stay and enjoyed our strategic location close to various amenities. We look forward to welcoming you back in the future. Warm regards, pr manager
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Raymond F. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is good, including legendary hotels in Medan but still comfortable and the price is not expensive. Car park, lobby, rooms, breakfast, swimming pool, all great.
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Accommodation's Reply
26 Jun 2025
Dear Mr. Raymond, Thank you for your review. We are glad to hear that you enjoyed your stay with us, from the facilities to the comfort we offer. We look forward to your next visit to aiho hotel Medan. Warm regards, pr manager
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W***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel is highly recommended, it is a must to come here for those who want to stay at a hotel, access to malls is also not far. ☺️
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Valued Guest, Thank you for your positive review. We are glad you enjoyed your stay and our strategic location. We hope to welcome you back on your next visit. Warm Regards, pr manager
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desi a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Very delicious breakfast, very complete, the coffee is also the best... I love it
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Accommodation's Reply
20 Jun 2025
Dear Ms Desi, Thank you for your kind review. We’re delighted to hear you enjoyed the breakfast selection and our coffee. We look forward to welcoming you back again soon! Sincerely Regards, PR Manager
Number of reviews per page
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