8.6
Very Good
From 2,450 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about BW Luxury Hotel Jambi
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Room Space (30)
Surroundings (23)
Staff Friendliness (22)
Distance to City Center (21)
Variety (21)
Family Friendly (20)
Bedroom (20)
Bathroom (20)
Ambiance (19)
Hotel Area (18)
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Traveler Reviews BW Luxury Hotel Jambi

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20
40
Customer reviews
Verified Traveler
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10.0
/10
Reviewed 3 day(s) ago
Friendly and helpful during check-in process
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W***i
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Business
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9.0
/10
Reviewed 2 week(s) ago
Best 5-star hotel in Jambi, recommend
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Johann W.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best 5-star hotel in Jambi province with the best and friendliest staff in Jambi Raya. This hotel will always be my number 1 choice every time I visit Jambi.
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D***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Comfortable for only 2 days, great!
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a***a
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Nice hotel, friendly staff, spacious rooms, we will definitely come back... Glad to be back
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Accommodation's Reply
27 Aug 2025
Dear Guest, Warm greetings from bawa luxury_Jambi. Thank you for your positive review. We are delighted to know that you enjoyed the friendliness of our staff and the spaciousness of our rooms. This motivates us to continue providing the best service. We look forward to your return visit in the future. Best regards, Management
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D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Very clean, demure, the staff is very friendly, I asked for ironing and it was delivered immediately 😍. I've been back and forth to BW several times and it never disappoints.
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Accommodation's Reply
27 Aug 2025
Dear Guest, Warmest Greetings from bawa luxury_Jambi. Thank you for your positive review. We are delighted to learn that the cleanliness, comfort, and prompt service from our staff have left a positive impression during your stay. We are honored to be your first choice. We look forward to welcoming you back again soon. Sincerely, Management
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N***a
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Leisure
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9.1
/10
Reviewed 7 week(s) ago
Like the variety of food, it's quite tasty.
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased to know that you are comfortable with our services and products. We hope to serve you again in the future. Best regards, Management
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K***I
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Keep the quality always, will come back soon and recommend to others.
1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Warmest greetings from BW_Luxury Jambi, Thank you for your thoughtful feedback. We are delighted to hear that you were satisfied with your experience. Rest assured, We will continue to uphold our commitment to quality, and We look forward to welcoming you back in the near future. Your recommendation is greatly appreciated Best Regards, Management
R***y
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Very comfortable to bring family to stay
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased to know that you are comfortable with our services and products. We hope to serve you again in the future. Best regards, Management
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A***d
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Good location, close to the airport but far from the city, breakfast is not very varied
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased that you have given us your feedback. We are always committed to improving the quality of our products and services. We hope to serve you again in the future. Sincerely, Management
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E***g
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Such a pleasure to stay in this hotel, as always. The variety of breakfast options are top.
1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Warm greetings from BW_Luxury Jambi, Thank you for your kind words and for choosing to stay with us again. We are thrilled to hear that you continue to enjoy your experience, especially the variety of breakfast options we offer. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Thank you for Your continued support. Best Regards, Management
a***i
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
The hotel is clean. The service is good.
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Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased to know that you are comfortable with our services and products. We hope to serve you again in the future. Best regards, Management
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A***r
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is clean, spacious, yet compact. Family friendly. Need/try to book the room to get a reasonable price. The only minor issue is that we need to circle around the hotel to get to the lobby from the entrance, little bit lengthy.
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Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Warm greetings from BW_Luxury Jambi, Thank you for your detailed feedback. We are pleased to hear that you found our hotel clean, spacious, and family-friendly. Your comments about booking for the best value are appreciated, and we strive to offer competitive pricing for all our guests. We also value your input regarding the route to the lobby. We understand that it may seem a bit lengthy, and we will take this into consideration to improve the overall guest experience. We look forward to welcoming you and your family back soon. Best Regards, Management
M***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable, clean, good and friendly service. Recommended for staycation
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased to know that you are comfortable with our services and products. We hope to serve you again in the future. Best regards, Management
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Lukman H.
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10.0
/10
Reviewed 15 week(s) ago
It is indeed worthy of being the best hotel in Jambi. No debate. All aspects are "The best"
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Mr. Lukman H, Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased to know that you felt comfortable with our service and products. We hope to serve you again in the future. Best regards, Management
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Lia P.
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9.7
/10
Reviewed 16 week(s) ago
The hotel staff helped us lift some of our suitcases and the service was very friendly.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mrs. Lia P, Warm Greetings from BW_Luxury_Jambi, Thank you for the review you have given. We are very happy to know that you are satisfied with the services and facilities we provide during your stay. Your review means a lot to our entire team, because it is a motivation to continue to provide the best service for every guest who comes. Guest satisfaction is our top priority. We hope to welcome you & Family back to BW_Luxury_Jambi on the next occasion, with a more enjoyable experience. Best regards, Management
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T***a
icon-Leisure
Leisure
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8.9
/10
Reviewed 17 week(s) ago
The bellboy needs to be asked to take our luggage to our room.
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Accommodation's Reply
11 Jun 2025
Dear Valued Guest, Warmest greetings from BW_Luxury_Jambi, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the luggage assistance. Our bell staff is trained to proactively assist guests with their luggage upon arrival, and we’re sorry that this was not your experience. Your comments have been shared with our team to ensure we provide more attentive and seamless service in the future. We truly value your input, as it helps us improve the quality of our guest experience. We hope to have the opportunity to welcome you back and provide the level of service that you rightfully expect and deserve. Warm regards, Management
S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 17 week(s) ago
I stayed here for 2 nights, the breakfast was delicious with a lot of food variations. But unfortunately on the second day I asked for the room to be cleaned from 9 am but it was only cleaned at 4 pm after I protested directly to the receptionist several times. The telephone in the room did not work. Housekeeping was slow, it took 5 hours just to respond to a request to make up the room. It had been a long time, several minutes after I entered the room, the housekeeping pressed the bell because they forgot to put a doormat. Forgot to put it or wanted to ask for a tip?? Please improve the service
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1 people find it helpful
Olivia d. V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
comfortable clean quiet atmosphere close to the city
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Ms. Olivia d. Warm greetings from Hotel BW_Luxury Jambi. Thank you for your review. We are very pleased to know that you are comfortable with our services and products. We hope to serve you again in the future. Best regards, Management
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Nice stay here, will get back here.
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Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future. Best Regards, Management
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