Hotel Grand Picasso

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Overall Ratings & Reviews Hotel Grand Picasso

Traveloka (2,896)
Other sources (46)
8.4
Very Good
From 2,896 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about Hotel Grand Picasso
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Distance to City Center (46)
Accessibility (44)
Taste (39)
Staff Friendliness (38)
Bedroom (37)
Bathroom (36)
Ambiance (35)
Variety (35)
Surroundings (30)
Wifi (29)
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Traveler Reviews Hotel Grand Picasso

Number of reviews per page
20
40
Customer reviews
S***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The AC in room 705 needs to be repaired because it's not cold enough and the sink is broken.
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Hilman H. R.
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10.0
/10
Reviewed 2 week(s) ago
Very interesting and futuristic, the place is nice and the food is delicious.
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Accommodation's Reply
31 Oct 2026
Thank you so much for your positive review! 😊 We are delighted that you enjoyed the hotel's beautiful and modern ambiance and were satisfied with our food. Your compliments encourage us to continue striving to provide the best experience. We hope to welcome you back to the Grand Picasso Hotel again! ❤️🙏✨
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Easy access, close to GI, easy to find food
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Accommodation's Reply
30 Sep 2026
Thank you for your positive review. We are delighted to hear that you enjoyed your stay at this hotel, its proximity to Grand Indonesia Hotel, and easy access to various restaurants. We hope to welcome you back to Grand Picasso Hotel on your next visit.
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wulan m.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
When we arrived, the room was dirty, with stains all over the floor. The sheets were dusty. The soap was completely empty, and we'd already taken a shower. The food was mediocre. The electrical outlets didn't work. The only plus was the location.
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Accommodation's Reply
30 Sep 2026
Thank you for sharing your experience with us. We apologize for any inconvenience, particularly regarding the cleanliness of the floor and linens, the lack of soap, and the non-functional electrical outlets. 🙏 We also apologize that your dining experience did not meet your expectations. We will forward all feedback to the relevant department for immediate evaluation and improvement. We appreciate that the hotel's location was still convenient for you during your stay. Thank you for your feedback, and we hope to provide an even better experience on your next visit. 😊
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Guest
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
The staff is good. I asked for a little extension to pray before leaving and the staff allowed it 👍
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Accommodation's Reply
30 Sep 2026
Thank you for your kind review! 😊🙏 We are delighted to hear that you appreciated our friendly staff and the assistance we provided, especially our gesture of giving you extra time for prayer before check-out. We hope to serve you again on your next visit! 👍😊
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D***s
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Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
The location is good, walkable to all the main malls. Got street foods around at night and very easy to get grab. Foods are nice, we tried the pizza and it tasted good. Breakfast was decent too. Rooms are clean and have regular cleaning in the morning. However, there were some issues: 1. The fridge was not cold; it caused our foods to stale. 2. The aircon's water was dripping every time it is on. 3. Ants on the table. The food that we put on the table will be surrounded by ants even if left for less than 1 hour. With the not-cold fridge, we actually don't know where to put the food. 4. For a big hotel, the iron is so limited. We need to request every time we want to use it, which is troublesome. Sometimes we are using it ad-hocly. We have mentioned these matters to the receptionist, but there were no actions taken until the 5th day of staying. My room was 505. I hope the hotel can make improvements.
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1 people find it helpful
Accommodation's Reply
30 Sep 2026
Thank you for sharing such detailed feedback about your stay with us. 😊 We are pleased to hear that you enjoyed our convenient location, street food options, pizza, breakfast, and the cleanliness of your room. However, we sincerely apologize for the inconveniences you experienced in Room 505, particularly with the refrigerator not cooling properly, the air-conditioning water dripping, and the ants around the table. We also apologize for the inconvenience regarding the limited availability of irons and, most importantly, that these concerns were not addressed promptly after being reported to our Reception team. 🙏 We understand how frustrating this must have been, especially during a longer stay. Your feedback has been noted and will be shared with the relevant departments for follow-up and improvement. Thank you for bringing these matters to our attention. We truly appreciate your feedback and hope to provide you with a much better experience on your next visit. 🙏😊
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The experience of staying at the Grand Picasso Hotel was pleasant because it was close to the main road, Thamrin City Mall, GI, and PI, as well as many food vendors and minimarkets. Access from Gambir Station and KCIC was not too far by using Grab/Gocar. The service at the hotel needs to be improved from the security guard, receptionist, not friendly, too indifferent, especially in the restaurant. When taking someone's plate without further ado, they immediately took it with a sullen face 😓. Room cleanliness was good, housekeeping service was very good, quickly responding to complaints about dirty pillows and sheets being immediately replaced. Breakfast food was delicious and varied.
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Accommodation's Reply
30 Sep 2026
Thank you for sharing your experience at Grand Picasso Hotel. We are pleased to hear that the hotel's location near Dharmarin Grand Indonesia Plaza Indonesia and various restaurants and convenience stores made your stay convenient. However, we apologize for the unfriendly and inattentive service from the security and reception team. This feedback is very important to us and will be used as a basis for further evaluation to improve the hospitality and quality of service of our team. We hope to provide you with a better experience on your next stay.
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e***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
One of the hotel staff, a woman, small, short, with long hair tied back, on the night shift on August 4, 2026, was unfriendly, grumpy, and impolite when delivering food orders on the rooftop of the 8th floor.
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Accommodation's Reply
30 Sep 2026
Thank you for your review and feedback. We apologize for the unpleasant experience you had when picking up your order at our 8th floor on August 4th, 2026. The unfriendly and rude service certainly did not meet our expectations. We will forward this feedback to the relevant team and use it in our evaluation process to prevent such incidents from happening again. Thank you for letting us know.
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Attractive and close to shopping center.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Thank you for taking the time to write a review for us 😊 We are delighted that you enjoyed Grand Picasso Hotel's excellent location, close to many shopping malls. We hope this convenient location made your stay even more comfortable. We look forward to welcoming you back to Grand Picasso Hotel again ❤️
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E***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Everything is good, but the bathroom facilities were not checked properly, the soap was empty.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Thank you so much for your review and feedback 😊 We are delighted to hear that you enjoyed your overall stay at the Grand Picasso Hotel. We apologize for the inconvenience you experienced regarding the empty soap dispenser in the bathroom. We have forwarded your feedback to our housekeeping team so they can thoroughly check room amenities before guests check in. Thank you for your interest and trust. We hope to welcome you back again with even better service ❤️
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel is comfortable, clean, and the staff are all friendly 🤑
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Thank you so much for your positive review 😊 We are delighted that you felt comfortable during your stay, appreciated the cleanliness of our hotel, and felt the friendliness of all our staff. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Grand Picasso Hotel again ❤️
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Strategic location near Grand Indonesia, affordable price for a hotel in the city center, and convenient access to everywhere.
5 people find it helpful
Accommodation's Reply
04 May 2026
Thank you so much for your review! 😊 We are delighted to hear that you enjoyed our friendly staff and our delicious breakfast. We also feel honored that you choose to stay with us every time you visit Jakarta. We hope to welcome you back again, and we will always strive to provide the best service!
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
Nice place to stay, located in city center and I got the spacious room.
3 people find it helpful
Accommodation's Reply
04 May 2026
Thank you so much for your review! 😊 We are delighted to hear that you enjoyed our friendly staff and our delicious breakfast. We also feel honored that you choose to stay with us every time you visit Jakarta. We hope to welcome you back again and will always strive to provide you with the best service!
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Riduansyah
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Clean, cool room, big TV, in the middle of town
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Accommodation's Reply
04 May 2026
Thank you so much for leaving a review 😊. We are very happy to hear that you were satisfied with the friendliness of our staff and the delicious breakfast. We sincerely thank you for choosing our hotel every time you visit Jakarta. We look forward to your return and will always do our best to provide you with the best service!
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Riduansyah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Very nice and cool room, android TV.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Thank you so much for your review! 😊 We are delighted to hear that you enjoyed our friendly staff and our delicious breakfast. We also feel honored that you choose to stay with us every time you visit Jakarta. We hope to welcome you back again, and we will always strive to provide the best service!
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Ndut
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Satisfied, but it's a shame the breakfast staff should be added with 1-2 more people
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Accommodation's Reply
04 May 2026
Thank you so much for your review! 😊 We are delighted to hear that you enjoyed our friendly staff and our delicious breakfast. We also feel honored that you choose to stay with us every time you visit Jakarta. We hope to welcome you back again and will always strive to provide you with the best service!
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Martina
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel staff is friendly, the breakfast menu is delicious, I always stay here when I go to Jakarta.
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Accommodation's Reply
04 May 2026
Thank you so much for your review! 😊 We are delighted to hear that you enjoyed our friendly staff and our delicious breakfast. We feel honored that you choose to stay with us every time you visit Jakarta. We hope to welcome you back again and will always strive to provide the best service!
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d***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The bathroom a bit smells of smoke when we first enter the room, but overall it was a perfect stay and a perfect room.
1 people find it helpful
Accommodation's Reply
20 Apr 2026
Thank you for your feedback! We sincerely apologize for the unpleasant smell in the bathroom upon your arrival. This is certainly not the standard we aim to provide, and we will address it with our housekeeping team for improvement. We’re glad to hear that overall you had a perfect stay and enjoyed the room. Your feedback means a lot to us, and we look forward to welcoming you back for an even better experience!
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Friendly staff, strategic location and delicious food
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Accommodation's Reply
20 Apr 2026
Thank you for your kind review! We are delighted to hear that you enjoyed our friendly staff, excellent location, and delicious food. We will continue to strive to provide the best service to all our customers. We hope to welcome you back again soon!
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Edi A.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 32 week(s) ago
Stay only one night but after check-in, the room was dripping water from the AC. I already called the receptionist, but there was no action taken. However, the location is strategic to the center of the city light and shopping center, the food was so-so.
1 people find it helpful
Accommodation's Reply
29 Mar 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the air conditioning issue in your room. This is certainly not the level of service we strive to provide. Please be assured that your concern has been shared with our team for immediate follow-up and improvement. We also regret to hear that the response to your report did not meet your expectations. Your feedback is very important to us, and we will use it to enhance our service responsiveness. On a positive note, we are glad to know that you appreciated our strategic location near the city center and shopping areas. We truly hope to have the opportunity to welcome you back and provide you with a much better experience in the future.
Number of reviews per page
20
40