Overall Ratings & Reviews Suzuya Hotel Bagan Batu

wifi password not written, phone is dead

The hotel staff is very friendly, and very helpful if there is a need... The breakfast has many menus and is made by mothers, just right for the palate... when tired of lying down, you can immediately go downstairs to shop, shopping places are right and left... I've stayed here 3 times...

Sheets and pillow cases, blankets are not clean enough, should be included in the room price, sheets, blankets and pillow cases should be changed frequently

Always stay here when going home😊the hotel's location is very strategic, the staff are also friendly from the receptionist to the restaurant staff. Tq Suzuya Hotel Bagan Batu.

strategic location, the only mall in Bagan Batu, the area is not very clean, smells of cigarette smoke in the hotel area

Okay, cool, great.

Comfortable & lots of entertainment. There is a mall & XXI The place is clean

it's normal, at 8 am for breakfast there is no more food and the staff informed me because there are many guests 🤦‍♂️

There is a telephone but it cannot be used, access to the lobby is quite far, the staff is not very informative. For the same price, there are much better facilities in other hotels

Only the frontliners are not very friendly.

The toilet water won't stop flowing after flushing. The floor around the toilet is constantly wet with water. Room 310.

Highly recommended for families,

almost all rooms are smoking areas. indeed many rooms have cigarette ashtrays and the mattress is too soft or too firm. if it's for a room facing the palm tree it's more comfortable and noisy if it's facing the parking lot because there's a canopy so it's a bit noisy.

Great, the food is delicious and clean.

Great, the food is delicious and clean.

The room smells like toilet waste from the bathroom.

I had an unpleasant experience here. When checking in it was clear that the hotel charged a deposit of IDR 100,000, - but at check out time I asked for the deposit back. The staff even said that for every booking on Traveloka we don't ask for a deposit. I asked to speak to the staff who received me at check-in, the information was not available at the location. Then I asked to speak to the duty manager, the reason was he wasn't there. That's great for a 3 star class hotel. The deposit amount wasn't much, but the response to my question was what annoyed me. How can Traveloka collaborate with hotels like this?

The hotel is located in the city. There is a shopping center below it. So it's easy to eat. It's also easy to buy snacks. Breakfast is provided and the staff is friendly.

The bathroom has no lock.

Good, the food and place are quite nice.