The room wasn't soundproof, and the water heater wouldn't work. Since I was only staying one night, I didn't complain to the staff. Hopefully, things will improve in the future.

Comfortable, safe, and great for families.

The hotel service is good, the parking area is quite spacious, everything is okay.

The receptionist was unfriendly, the staff were rude. The room wasn't soundproof, and the noise at night was disruptive, disrupting rest. Cleanliness was poor, and the air conditioning wasn't cold enough.

Very satisfying, comfortable, and the right distance, easy to access.

The receptionist is on standby 24 hours, and is easy to communicate with if there are any problems.

Comfortable rooms, delicious food, access to Suzuya is also free to play and shop, the best 👍🏻

Comfortable rooms, delicious food, access to Suzuya is also free to play and shop, the best 👍🏻

My first time staying here was due to a power outage across Riau. I deliberately chose the most expensive room for comfort, as I was bringing a baby. It turned out the AC in the room was out until 12:00, and the AC repairmen were still working. The baby couldn't sleep because of the heat and the noise from the repairmen.

The most comfortable resting place for us on a long journey of almost 200 km to our destination, after that we played at the mall to refresh 👏👏👏. Thank you.

Comfortable and pleasant, clean rooms, friendly service, and delicious food.

Dirty room, smelly bathroom, unfriendly

Because Baganbatu is short on hotels—only two hotels and the rest are regular lodgings—Suzuya Hotel is here to meet the needs of guests and travelers looking for a place to stay, as Baganbatu is a transit hub, especially for palm oil entrepreneurs in Riau. Thank you, Suzuya 🙏

The cleanliness of the mattresses and blankets needs to be maintained. I asked for the blankets to be replaced twice because they were dirty. The staff was quite helpful. The condition of the rooms and hallways needs updating.

Good👌👌👌👌👌👌👌👌👌👌👌👌

Each room only has 2 beds. So when you are with your partner you have to move the beds to make one bed.

Comfortable and friendly staff, there is a price for quality 👍

So far so good, the AC is cold, the bed is soft, the bathroom is clean, it's really worth it to stay here.

Suggestion: If guests haven't checked out, hotel staff should not enter the room. Even if they want to clean it, at least knock on the door first.

The receptionist was very friendly and provided information that was very easy to understand.