Grand Mandarin Inn

Explore Grand Mandarin Inn
8.4
Very Good
From 1,345 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

7.8

Location

8.6

Service and Facilites

8.4

People often mention about Grand Mandarin Inn
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Distance to City Center (34)
Bedroom (30)
Accessibility (29)
Staff Friendliness (25)
Room Space (25)
Bathroom (24)
Hotel Area (21)
Ambiance (18)
Wifi (17)
Surroundings (16)
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Traveler Reviews Grand Mandarin Inn

Number of reviews per page
20
40
Customer reviews
L***u
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8.5
/10
Reviewed 2 week(s) ago
eidneowosndoealakasbsksmxmfosks
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Accommodation's Reply
21 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments.
M***o
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
While in Singkawang city, you can enjoy staying at the Grand Mandarin with pleasant facilities.
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Accommodation's Reply
09 Oct 2025
Thank you for the review. We are pleased to welcoming you at Grand Mandarin Singkawang in near future. Kind regards, Management
mohammad t.
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Staycation
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9.7
/10
Reviewed 4 week(s) ago
Friendly prices and close to the city center
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Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
J***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The price was affordable for two large beds for four people, and the room was very spacious. However, the hotel itself was a bit dated compared to the photos. The staff was also less than friendly.
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Accommodation's Reply
06 Oct 2025
Thank you for such a great review for us during your stay in GM Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
As noted by reviews from those who have stayed here, the room facilities and amenities are dated. The towels and bedsheets are in need of replacement, especially since the absorbency is very minimal. The rooms and bathrooms are quite clean. One of the advantages of this accommodation is its proximity to the city center and popular culinary spots in Singkawang. Almost all tourist and culinary destinations are within walking distance.
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Accommodation's Reply
29 Sep 2025
Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management
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Verified Traveler
icon-Leisure
Leisure
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9.4
/10
Reviewed 5 week(s) ago
I've stayed at Grand Mandarin twice when I had business back to Skw... The hotel is okay, the room, bathroom & hotel area are clean, the location is strategic, quite close to the market so it's just a short walk there, potential customers will become regular customers every time they go to Skw 😁
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Accommodation's Reply
26 Sep 2025
Thank you for taking the time to review and rate our hotel. We were honored to serve you during your recent visit to Singkawang. Best regards, Management
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A place we always go to when we're in Singkawang. It's affordable with comfortable and spacious rooms.
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Accommodation's Reply
23 Sep 2025
Warmest Greeting from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us rating towards our Hotel. It's an honour for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, Kind regards, Management
E***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
I stayed for three nights and was disappointed. The room was quite large, close to the city center. The service was rude (unfriendly), the towels were worn, the AC wasn't cold, the bathroom was dirty, and the room was full of ants. Resting was interrupted by the noisy odong odong (traditional music instrument). Improve the facilities and cleanliness, and the receptionist should be friendly so guests won't be put off coming back.
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Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
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HENDRI
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Affordable prices, good and friendly staff service... Near the culinary center of Hong Kong Market
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Accommodation's Reply
18 Sep 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,
P***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 8 week(s) ago
Suggestion...it's time to replace the bath towels with new ones, they're already dull and the threads are coming out. The hotel's location is strategic, close to the city center.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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Y***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
I dislike the towel. It’s look terible.
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Accommodation's Reply
18 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope that when you return to our hotel, you will enjoy all the amenities comfortably. Best regards, Management,
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Dony B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Overall, the service, ambiance, size, and location of the hotel were quite comfortable and worth it. However, the bedding is due for a facelift, as I've found several spots and stains on the sheets and pillowcases. The cleaning crew also needs to be equipped with a vacuum cleaner to prevent hair, sand, and other debris from being left on the bed after cleaning. Good luck, Grand Mandarin Hotel.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestions and feedback. We strive to improve our facilities, products, and services. We hope you'll enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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H***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The location is good, but it's a shame the sheets and towels are already discolored... maybe they should be replaced...
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Accommodation's Reply
19 Aug 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for your stay and review of our hotel. We are very pleased that our facilities and services have satisfied you. Thank you also for your suggestions and input. We will consider your suggestions for the comfort of our guests. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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h***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The hotel's location is very strategic, close to the urban area and easy to find culinary delights.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments.
F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
There were black ants in my room, so if I dropped food, I had to pick it up immediately. The bed and toilet were okay. The service was friendly, and the location was strategic.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Warm greetings, Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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Oke A. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Nice and clean... Price can be lowered for those staying longer
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Accommodation's Reply
25 Jul 2025
Thank you for staying with us and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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Y***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 17 week(s) ago
the fridge is broken, the view is ok, the location is strategic
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Accommodation's Reply
08 Jul 2025
Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure in your next visit, this will not happen again. Best Regards, Pengelola
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.6
/10
Reviewed 20 week(s) ago
I asked for an extra bed in this hotel. It turned out that only a mattress, dirty sheets and blankets were provided. Guests must ask for their rooms to be cleaned (before 2 pm) otherwise our rooms will not be cleaned.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. For extrabeds, all are standard with thick foam material, different from the mattress used, regarding room service according to our SOP, last service is at 15.00 WIB. We apologize for the inconvenience of staying at our place. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
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P***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
P***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
Everything ok. 2D1N. Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon  Warm regards, Salam hangat dari Grand Mandarin Singkawang.
Number of reviews per page
20
40