EPISODE 2
The next morning, when we went down to check out and asked to see the manager, the manager continued to avoid us, not bothering to show up. Only the receptionist spoke to us coldly, without a word of apology. Only when I showed my anger did they call around and offer a very insulting “compensation plan”: refund 200,000 VND for the room and hope my family would “understand” the property damage (!)
An extreme lack of responsibility. A cold and insensitive way of handling things.
My family refused to accept that ironic compensation and still paid in full because we have self-respect, unlike the way this hotel behaved. While cleaning up the flood, my relative slipped and fell, scratching his arms and legs — but all the hotel had was… silence and a smile of sympathy?
This was not a vacation, this was a nightmare experience that I would never wish upon anyone.