Traveloka (3,238)
Other sources (11)
8.7
Very Good
From 3,238 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
8.9
Service and Facilites
8.9
People often mention about Hotel Santika Premiere Garut
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Ambiance (133)
Staff Friendliness (126)
Variety (113)
Bedroom (111)
Hotel Area (110)
Taste (108)
Family Friendly (102)
Surroundings (95)
Bathroom (92)
Room Space (91)
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Traveler Reviews Hotel Santika Premiere Garut
Number of reviews per page
20
40
Customer reviews
Y***i
Leisure
10.0
/10
Reviewed 2 day(s) ago
Comfortable hotel. Warm swimming pool. Good food. Staff are also friendly and helpful.
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Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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H***n
Leisure
8.5
/10
Reviewed 3 day(s) ago
The view at the restaurant is the best, the view of Mount Guntur and the rice fields makes you want to staycation here again, the staff is friendly, the rooms are spacious and clean.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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S***n
9.4
/10
Reviewed 3 day(s) ago
Good service and room, recommend
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Accommodation's Reply
02 Jul 2025
Dear Mr/Mrs
Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one.
We look forward to your next arrival in the future.
With much appreciation,
Santika Garut Hotel Management
d***i
10.0
/10
Reviewed 1 week(s) ago
santika is no longer in doubt, it's good, clean, the food has many choices, it's delicious.
the pool is also nice, from 6 am to 9 pm, the pool water is warm and clean...
the hotel staff are also friendly..
, you can swim at night and it doesn't make you catch a cold.
recommended.
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+5
2 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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R***a
7.5
/10
Reviewed 1 week(s) ago
The view of the room is great, it's a shame that for that price you get a really small room plus you only ask for a welcome but it's not fulfilled, there's no welcome drink either, the food is varied but the taste needs to be improved.
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Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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S***o
6.4
/10
Reviewed 2 week(s) ago
First night of blackout. Salty food.
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Accommodation's Reply
23 Jun 2025
Dear Sir/Madam, First of all, we would like to apologize profusely for your inconvenience. Thank you for taking the time to share your #santikamoments at Hotel Santika Garut. We always use your suggestions and input as a reference in improving the quality of our Hotel services. We always strive to maintain quality, we apologize for the power outages and ons that occurred continuously in a short duration from PLN which caused our generator to automatically read to cover the electricity to also turn off and on so quickly, and reviewing your experience, of course we must improve it again. We will fix whatever your complaints are, starting from retraining all our employees at Hotel Santika Garut. Hopefully on another occasion we can provide a more optimal "Indonesian Home" service, so that you get the best #santikamoments at Hotel Santika Garut like other guests who stay at our hotel. Warm Regards, Hotel Santika Garut Management.
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S***o
Leisure
6.3
/10
Reviewed 2 week(s) ago
we stayed on the long weekend of Eid al-Adha yesterday.. the hotel occupancy was probably almost 100%.. at night, the electricity went out several times for about 20 minutes. the taste of some of the food was very salty and nothing special, there was 1 restaurant staff who was enthusiastic in serving, but most of them were less caring.. the atmosphere in the room was helped by the smart TV, there wasn't much that could be done in the hotel..
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1 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Sir/Madam, First of all, we would like to apologize profusely for your inconvenience. Thank you for taking the time to share your #santikamoments at Hotel Santika Garut. We always use your suggestions and input as a reference in improving the quality of our Hotel services. We always strive to maintain quality, we apologize for the power outages and ons that occurred continuously in a short duration from PLN which caused our generator to automatically read to cover the electricity to also turn off and on so quickly, for the food we will review it again for its taste quality and we will fix it and review it from your experience, of course we have to improve it again. We will fix whatever you complain about, starting from retraining all our employees at Hotel Santika Garut. Hopefully on another occasion we can provide a more optimal "Indonesian Home" service, so that you get the best #santikamoments at Hotel Santika Garut like other guests who stay at our hotel. Warm Regards, Hotel Santika Garut Management
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ir
irfan r.
10.0
/10
Reviewed 2 week(s) ago
a very impressive hotel starting from the facilities, hotel rooms and views which are very, very satisfying
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Accommodation's Reply
23 Jun 2025
Dear Mr. Irfan, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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R***a
Staycation
9.7
/10
Reviewed 2 week(s) ago
Must come for the umpteenth time
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3 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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F***a
Leisure
10.0
/10
Reviewed 3 week(s) ago
Hotel staff is very friendly, rooms are nice and spacious
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1 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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DR
Dea R. D.
9.7
/10
Reviewed 3 week(s) ago
This hotel is highly recommended.
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5 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Ms. Dea, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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S***a
10.0
/10
Reviewed 3 week(s) ago
Hotel staff is very friendly, beautiful atmosphere.
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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S***a
10.0
/10
Reviewed 3 week(s) ago
Hotel staff is very friendly, room service is good.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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B***a
Leisure
9.4
/10
Reviewed 3 week(s) ago
strategic location, nice view, clean room and clean bathroom
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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DA
Dina A. H.
Leisure
8.8
/10
Reviewed 4 week(s) ago
The hotel is nice, especially the view. But unfortunately, yesterday I was stuck in the elevator with two children. I pressed the alarm button but no one responded at all. Thank God, in less than 2 minutes the elevator door slowly opened a little, only enough for 1 person, we took turns to get out of the elevator. Once we managed to get out of the elevator in the pitch black corridor. Even when we got to the room, the electricity kept going on and off. So it was a bit traumatic, I didn't dare to take the elevator while in Santika. It's better to get a little tired going up and down the stairs but it's safe.
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Mrs. Dina, First of all, we would like to apologize profusely for your inconvenience. Thank you for taking the time to share your #santikamoments at Hotel Santika Garut. We always use your suggestions and input as a reference in improving the quality of our Hotel services. We always strive to maintain quality, quantity and performance, especially in the case of unexpected power outages from PLN which caused the elevator to temporarily stop, and reviewing your experience, of course we must improve it again. We will fix whatever your complaints are, starting from retraining all our employees at Hotel Santika Garut. Hopefully on another occasion we can provide a more optimal "Indonesian Home" service, so that you get the best #santikamoments at Hotel Santika Garut like other guests who stay at our hotel. Warm Regards, Hotel Santika Garut Management.
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S***n
Leisure
8.8
/10
Reviewed 4 week(s) ago
The hotel is quite ok. Only the overhead shower in the bathroom doesn't work.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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J***r
Leisure
9.7
/10
Reviewed 4 week(s) ago
Stay at Santika Garut to attend friend’s wedding. Check-in process went smooth and with extra bed requested the room prepared very quickly so we can settle in and rest. Very nice 🫰
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Accommodation's Reply
12 Jun 2025
Dear Mr/Mrs
Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one.
We look forward to your next arrival in the future.
With much appreciation,
Santika Garut Hotel Management
Y***i
Leisure
10.0
/10
Reviewed 4 week(s) ago
It's all cool. I'll be back sometime.
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Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
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H***a
Staycation
9.4
/10
Reviewed 4 week(s) ago
Hotel with best view, you can see the mountain from your bedroom. Swimming pool with warm water is the best facility. And kids can play in the playground.
Unfortunately the gym facility is empty, they only have static bike, no other tools like treatmill and dumbell
1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Mr/Mrs
Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one.
We look forward to your next arrival in the future.
With much appreciation,
Santika Garut Hotel Management
S***a
10.0
/10
Reviewed 5 week(s) ago
Hotel staff is very friendly, facilities are good.
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1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your #santikamoments. We are glad to hear that our service met your expectations. We will share your comments with our team. I am sure this feedback will be an encouragement to all of our staff in our efforts to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Warm regards, Hotel Santika Garut Management.
See original
Number of reviews per page
20
40
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