8.6
Very Good
From 2,476 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.1

Location

8.7

Service and Facilites

8.6

People often mention about Ascott Sudirman Jakarta
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Room Space (22)
Ambiance (21)
Staff Friendliness (20)
Bedroom (18)
Distance to City Center (17)
Accessibility (16)
Check-in/out Time (16)
Bathroom (16)
Surroundings (15)
Hotel Area (15)
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Traveler Reviews Ascott Sudirman Jakarta

Number of reviews per page
20
40
Customer reviews
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and helpful.
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Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
First impressions of this hotel were excellent. We were greeted by an attractive lobby and a very welcoming receptionist. The rooms were spacious and clean. The bathroom was also excellent.
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Accommodation's Reply
23 Jul 2025
Dear Guest, Thank you for your review. We are very pleased with your positive feedback. I would like to take this opportunity to thank you for choosing us as your accommodation for your vacation. We are delighted that you enjoyed your stay with us and that we have met your expectations in terms of the quality of our service. Thank you again for your feedback, and we look forward to welcoming you back again soon. Best regards, Aulia Nurwicaksono, Room Division Manager
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Favorite staycation, strategic location
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Accommodation's Reply
27 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
umpteenth time staying here. really nice and very comfortable.. there is a playground, and it is very baby friendly. it's just a shame that when I stayed yesterday on the top floor, the guests were running around even though it was already 10 pm 😅
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
very satisfied with the service of the staff who are very friendly and fast response. The facilities do not need to be asked again because they are very complete, super neat and super clean. they also help when we will early checkin full effort.. Highly recommended😘
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Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager
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i***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Very good place to stay in Jakarta.
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Accommodation's Reply
19 May 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Gleand A. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good place for staycation with family.
2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Nice hotel for staycation and good service.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
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Silvia O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
I just visited Ascott Sudirman yesterday and I was mesmerized to see their luxurious accommodations. Their staff behaviour is also excellent, and I would love to visit again. The secure and safe environment of this hotel will always have my heart. I have recommended that others visit Ascott once, and I can assure you that they will never regret it.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
d***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Superb, comfy, complete facility and decent services.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
A***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Never disappointed for this hotel, super great!
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Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Shoutout to rozzabell from front office team for her pleasant and kind service, room is spacious and clean
1 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear Guest, Greetings from Ascott Sudirman Jakarta. We were delighted to learn that overall, you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Your wonderful feedback will be shared with our team for more commitment to delivering good service, especially to Rozzabell ( Guest Service ). It is always pleasant to have compliments which will surely motivate and make our team proud. Should you require any further assistance please do not hesitate to contact us. Thank you and regards, Aulia Nurwicaksono Guest Service Manager
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The room is big and clean. Access is also easy. The staff are also very friendly
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Accommodation's Reply
08 Feb 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again thank you for the feedback given and we will wait for your return in the future. Best regards, Aulia Nurwicaksono. Guest Service Manager
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n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
The TV was bugging, hard for us to enjoy entertainment, other than that perfect
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Accommodation's Reply
31 Jan 2025
Dear Guest, Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. In addition, we are appreciate your feedback regarding our TV for our improvement. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Aulia Nurwicaksono Guest Service Manager
R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The downside is not selling food like a restaurant.
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1 people find it helpful
Accommodation's Reply
19 Jan 2025
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel. We also appreciate your feedback regarding our restaurant. We are currently considering various options to introduce a food menu in the restaurant, and we would love to welcome you back if we can update our offerings in the future. Thank you for your support, and we look forward to welcoming you back to our hotel! Best regards, Aulia Nurwicaksono. Guest Service Manager
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B***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
It was the perfect choice for our staycation in Jakarta. Staffs were friendly and helpful. The room was spacious and well maintained. It was clean and comfy to stay in. Overall it was an amazing stay and would love to come back again for the next staycations in Jakarta.
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
It's really good to set up the tree
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Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.
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M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 30 week(s) ago
It's very comfortable to rest your body here.
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1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.
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Y***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Nice and cozy, thank you., clean, and fun
1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
R***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 31 week(s) ago
Everything is fun and comfortable
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1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Guest, Thank you for your review, we are very happy with your positive review. On this occasion I would like to thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in the quality of our property service. Once again, thank you for the feedback given, and we will wait for your return at another time. Best regards, Aulia Nurwicaksono. Guest Service Manager.
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Number of reviews per page
20
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