Overall Ratings & Reviews Oakwood Hotel & Residence Surabaya

The staff is very helpful from the beginning of check in. The room is very spacious, there is a living room, a room for washing clothes, there is a pantry that is also very complete with equipment. Bathroom with bath up. If you stay here, you really just need to bring yourself, everything is available. Thank you Oakwood Team ♡

Staff very helpful, friendly Room is quite big

Nice place to stay with family.

really really comfortable from the service all facilities can be used what's more the food TOOOOOP must stay here again

I actually booked a superior room, but the hotel staff upgraded me to a higher room, a premiere suite. It's top. The service is really good. I'm satisfied. Keep up the Oakwood Hotel. If we go to Surabaya, we will definitely come here again.

Clean, spacious, comfortable room, friendly staff, roadside access, spacious parking area is cool. Will stay here again tomorrow.

Overall good, prime location not far from the city center.

Friendly hotel staff very helpful in check in and check out process

Spacious room with affordable price. Really cool so we can gather with family.

Nice hotel with a good view. Friendly staff.

Nice hotel with a good view. Friendly staff.

Check-in process is easy and the room is clean and big.

It's always a pleasure to stay here, the rooms always make you want to stay again. All the staff are also very friendly.

I ordered superior free upgrade to studio room, very comfortable for family next time if we go to east Surabaya we choose to stay at oakwood again. Worth the price, great job..

Staff was friendly, room was clean, food was good.

arrived at the hotel at 23.00 in a very tiring condition with a toddler, greeted curtly at the concierge service just because we didn't know where the hotel lobby was, just escorted, let alone expecting to be brought luggage when checking in at 23.00 had to wait more than 30 minutes to be able to access the room because there was only 1 receptionist and was busy with guests, there was no welcome drink or simple meal while waiting, a warm welcome like in the reviews I didn't get here, fortunately my toddler is independent enough to find his own activities arrived in the room at almost 00.00 intending to just clean ourselves, we found a room with a leaking shower, we were told to wait for repairs, looking for a cup of coffee accompanied by cockroaches, hoping that the service was finished so we could enjoy the bathroom but the shower was still leaking so we were moved to a new room at 01.00 we were only able to access the proper room, even then the name of the occupant was still the name of the previous occupant so I felt like I was sharing someone else's room and with such conditions my toddler was forced to go to bed at 02.00, It really fits the tagline of an unforgettable luxury experience, a luxurious bedroom but not with the others so, this experience is unforgettable and I don't want to repeat it for a room that is around $150/night I would rather choose a 3 star hotel for a week than a night here

Very nice hotel for family holiday

The hotel is clean, comfortable, and the breakfast is also delicious. The hotel is close to Galaxy Mall Surabaya, Koni Field, ITS Campus, Unair, and a simple Padang restaurant. The view of the hotel is also very good. Recommended for those who want to stay in East Surabaya.

The Hotel facilities, the staffs and the location are all superb. I had a wonderful time there

very nice in oakwood. complete facilities, friendly staff. there is a free old and new event for hotel guests. mantappp