Dear Valued Guest, Thank you very much for choosing our resort for your wonderful family vacation and for enjoying our various outdoor activities. Your compliments are a continuous motivation and encouragement for our team to provide even better service. We hope to welcome you again in the future and wish you an even more relaxing and enjoyable holiday. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guests, Thank you very much for sharing your valuable feedback regarding your family's stay. We are delighted to hear that your family enjoyed a comfortable stay and were satisfied with the friendly and attentive service from our hotel staff. Your compliments are a great encouragement to all our staff and will motivate us to strive for even better service in the future. We will do our best to ensure your family has a comfortable and enjoyable stay again next time. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you enjoyed our family-friendly accommodation and service. Your feedback is a great source of motivation for all of us to continue delivering excellent experiences to our valued guests. We look forward to welcoming you and your family again for another enjoyable experience. Best regards, Ho Xuan Huong (Ms.) Quality Assurance Supervisor

Dear Valued Guests, Thank you very much for sharing your valuable feedback about your family's stay. We are delighted to hear that your family had a wonderful time and that you were satisfied with the warm and friendly service from our resort staff. Your valuable feedback is a great encouragement for us to improve our services. We hope to welcome you back again for an even more comfortable stay next time. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Lake Mountain Hotel and for taking the time to share your valuable feedback. We are delighted to hear that you and your family had a wonderful holiday and were satisfied with our hotel services. Your compliments are a great encouragement for us to continuously improve the quality of our services. We sincerely hope to create wonderful memories with you again during your next stay. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you found our prices generally in line with other resorts in the area. We also appreciate your comment regarding the pricing of some poolside items. We regret that this aspect did not fully meet your expectations and will take your feedback into consideration as we continue to improve our offerings. We look forward to welcoming you and your family again for another enjoyable experience. Best regards, Ho Xuan Huong (Ms.) Quality Assurance Supervisor

Dear Valued Guest, Thank you so much for choosing Melia Lake Mountain Hotel and sharing wonderful memories with your family and friends. We are delighted that you enjoyed our tranquil atmosphere, comfortable rooms, and attentive service. Your valuable feedback is a great encouragement for us to improve our services. We sincerely hope to welcome you back again. All of our staff will strive to ensure your family has an even more relaxing and enjoyable stay. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you found our staff friendly and enjoyed the rest of your stay with us. However, we sincerely regret that some aspects of your experience did not meet your expectations, especially regarding the shuttle bus arrangement. We truly apologize for the inconvenience caused, particularly during the situation involving your father’s injury. We understand that in such circumstances, every detail of support and assistance is important for our guests and their families. We sincerely appreciate you sharing your feedback. We have noted your comments and shared them with the relevant teams for further review and improvement, ensuring that we can provide a more seamless and attentive experience for our valued guests. We hope to have the opportunity to welcome you and your family back in the future, providing a more comfortable and memorable experience. Best regards, Ho Xuan Huong (Ms.) Quality Assurance Supervisor

Dear Valued Guest, Thank you very much for taking the time to provide valuable feedback about our hotel. We are pleased that you were satisfied with our services during your stay. However, we regret a minor shortcoming in the service provided by our staff, which did not meet the service standards that Melia Lake Mountain Hotel always strives to maintain. We apologize for not being able to inform you of this inconvenience in advance and for not being able to rectify it. We greatly appreciate your valuable feedback. All of our staff will strive to improve our service for all guests in the future. We will do our best to ensure your even greater satisfaction on your next stay. Thank you. He Chunxiang (Quality Control Manager)

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback following your family's stay. We are delighted to hear that you enjoyed the warm and friendly service, the beautiful view from the restaurant, and the pleasant music. Your valuable comments are a great encouragement to all our staff and motivate us to improve the quality of our service. We will do our best to ensure you and your family have a comfortable and memorable stay on your next visit. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback about your stay at our resort. We are delighted to hear that you had a memorable and enjoyable holiday, thanks to our lush natural surroundings, tranquil beach, comfortable rooms, and attentive service. Your valuable feedback is a great encouragement to us, and we will continue to strive to improve the quality of our service to provide every guest with an even more satisfying experience. We will do our best to ensure you return to our resort in the future for an even more pleasant and relaxing holiday. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you very much for staying at Melia Fushan Hotel and for your valuable feedback. We are delighted to hear that you and your family enjoyed the atmosphere and dining service at the hotel. However, we apologize for any inconvenience you may have experienced during your stay. In particular, we are very sorry that our service was not as satisfactory as during your stay two years ago. In terms of professionalism, enthusiasm, proactiveness, and aspects such as room cleaning and luggage handling, we sincerely apologize that these areas did not meet the service standards that Melia Fushan Hotel always strives for. Thank you again for your valuable feedback. We will forward your comments to management and incorporate them into our staff training and improvements to provide even better quality service in the future. Your valuable feedback is invaluable in improving our services. We look forward to welcoming you back again. We hope you had a comfortable and enjoyable stay. Please take care of yourself and stay healthy. We look forward to welcoming you again next time. Thank you very much. Hey, Chunxiang Quality Assurance Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Ho Chi Minh City Hotel and for sharing your valuable feedback. We are delighted to hear that you enjoyed your comfortable stay and were pleased with the warm and enthusiastic smiles from our staff. Your compliments are a great encouragement for us to continue improving the quality of our service and providing you with the best possible experience. We sincerely hope to welcome you and your family back to our hotel again to enjoy even better facilities and services. Thank you again. He Xuanxiang Quality Management Manager

Dear Valued Guests, Thank you very much for choosing our resort for your family. We are delighted that you had a wonderful time. We appreciate the many wonderful memories you and your family created in the comfortable and pleasant atmosphere of our resort. Your compliments are a great encouragement to us to improve our services. We hope to welcome you back again in the future. We will do our best to make your and your family's experience even more comfortable. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Guest, Thank you very much for sharing your valuable feedback regarding your family's stay. We are delighted to hear that you enjoyed the swimming pool, beach, restaurants, and the resort's fresh air. However, we apologize that the resort's price did not meet your expectations. We will take your feedback seriously and forward it to the relevant department to improve our services. Your compliments are a great encouragement to us to further develop the quality of our services. We hope to welcome you and your family back for an even more comfortable and relaxing stay. Thank you again. He Chunxiang Quality Control Manager

Dear Valued Customer, Thank you very much for your valuable feedback. We apologize that we were unable to meet your expectations regarding food quality and pricing, as well as any potential health issues that may have arisen. We have received your feedback and discussed it with the relevant departments. In our restaurant, we adhere to the highest standards of food safety and hygiene for all ingredients, especially seafood, and meticulously manage them to ensure compliance with these standards. However, we regret that we were unable to accurately understand the situation during your meal and respond appropriately and promptly. For more detailed investigation and assistance, please send your name, check-in date, room number, and other relevant information to huong.ho@melia.com. This information will be invaluable in helping us gain a deeper understanding of the situation and provide a clearer explanation. Your feedback regarding food quality and pricing will be forwarded to the management committee and relevant departments to improve our services in the future. We look forward to serving you again. We will do our best to provide you with a more satisfying experience. Thank you. He Chunxiang Quality Assurance Manager

Dear Mr. Chen, Thank you very much for staying at our hotel and for your valuable feedback. We are delighted to hear that your stay was comfortable and memorable. Your compliments are a great encouragement to us in maintaining and improving the quality of our service. We will do our best to make your next stay even more comfortable. Please take care of yourself and stay healthy. We hope to see you again soon. Thank you. Hou Chunxiang Quality Control Manager

Dear Ms. Nguyen, Thank you for taking the time to share your review. We are delighted to know that you consistently have great experiences at our resort and that Meliá Ho Tram Beach Resort has become a wonderful place for you to relax with family and friends. Your feedback is a great source of motivation for all of us to continue delivering excellent experiences to our valued guests. We truly look forward to welcoming you back again soon. Best regards, Ho Xuan Huong (Ms.) Quality Assurance Supervisor

Dear Valued Guest, Thank you very much for choosing to stay at our resort and for your valuable feedback. We are delighted that you enjoyed our clean and beautiful private beach, well-equipped rooms, and convenient electric vehicle service. We especially appreciate your positive feedback regarding the breakfast. We will discuss your suggestion with the relevant departments to improve our services. We look forward to welcoming you back again. Thank you. He Chunxiang Quality Control Manager

Dear Valued Guests, Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to know that you enjoyed the friendly and helpful service from our team, as well as the pleasant surroundings and the refreshment session experience. Your encouraging comments truly mean a lot to us. We also appreciate your note regarding the presence of flies. As our resort is surrounded by natural greenery and open outdoor spaces, this may occasionally occur; however, please be assured that our team continuously implements preventive pest control measures to minimize any inconvenience for our guests. Your feedback has been shared with the relevant team for further attention. We sincerely hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future. Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor