8.2
Very Good
From 494 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.3

Service and Facilites

8.4

People often mention about OYO 134 LG Residence surabaya Near RS Brawijaya Kota Surabaya
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Ambiance (3)
Soundproof (3)
Accessibility (2)
Activity Option (2)
Bedroom (2)
Bathroom (2)
Hotel Area (2)
Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
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Traveler Reviews OYO 134 LG Residence surabaya Near RS Brawijaya Kota Surabaya

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40
Customer reviews
D***i
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 18 week(s) ago
When you first enter the room, it smells bad, the sheets and blanket are dirty and full of stains, the towels are full of holes and dirty, the curtains are very dirty, the water in the sink doesn't come out, there is no water heater in the bathroom, the wifi is slow, it's not soundproof, it's not recommended at all.
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3 people find it helpful
A***d
icon-origin-TRAVELOKA
5.0
/10
Reviewed 19 week(s) ago
This hotel is too bad. It can make guests sick. The pillows are shabby and dirty like the photo above, only wrapped in a shabby cover. The sheets are black and given really shabby towels. The room smells really bad. Oh my God.. The hotel's name is OYO but it turns out that OYO is no longer in Indonesia. This is a complete scam. It doesn't deserve to be a hotel and it doesn't deserve to be a Traveloka partner. Traveloka, which I really trust, how could it be fooled. This is a two-star hotel.. This would be a guesthouse or a guesthouse.
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Ahmad Y.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 19 week(s) ago
Smelly room, lots of mosquitoes, smelly and dirty toilet. Black water color. Pillows. smell really musty. The sheets were not changed, full of stains from indecent acts. The sheets were torn to shreds. I booked 3 rooms for my family. everyone complained and coughed. Oh my. No parking. Parked on the side of the road. How could Traveloka be so careless... give 2 stars. This is more like a sex hostel. No drinking water, no towels, no soap, etc. Oh my.. Then the hotel number listed on Traveloka turned out to be a scam. The 2 rooms I booked, were successfully paid for through an account, while for 1 room, they asked to transfer the payment to the account he sent. After arriving at the location, it turned out that it was not the hotel's number. The officer said, many people have been cheated, including foreigners. It seems like Traveloka has been hacked. Be careful. Traveloka must be more careful in recommending hotel ratings. For me, this hotel is worth Zero. Not worth operating, and not worth staying in.
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2 people find it helpful
R***N
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Strategic location, friendly service, clean and fragrant place, very good
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1 people find it helpful
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The location is very strategic! Close to various street food
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1 people find it helpful
N***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.6
/10
Reviewed 61 week(s) ago
Not livable. Needs to be fixed. The good thing is the AC is very cold, but the musty smell is still there and the sink is clogged, and the bathroom is ugly with a broken handle.
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2 people find it helpful
Fuad F.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 150 week(s) ago
The price does not match the application.
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2 people find it helpful
Dyatmika D.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 160 week(s) ago
The first room given was dirty, dusty, lots of cobwebs, the sink was dead, there was still trash under the mattress. Finally changed to another room which was only slightly better less dust, the walls were not peeling off.
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+2
3 people find it helpful
Accommodation's Reply
17 Jun 2022
Sorry for the trouble you're having, Dyatmika! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Greetings, Amelia.
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Jon J. Y.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 178 week(s) ago
Very humid room. Bad smell. And unfortunately there are no toiletries. There are also no towels, no bath mats, no trash cans, the TV is on but the antenna cable is broken, so it's just an ant picture, the wifi is slow. It's so bad. There are many class prices with complete facilities. Don't go back there anymore. I've been to Surabaya many times and now I'm disappointed.
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5 people find it helpful
Accommodation's Reply
16 Feb 2022
Sorry for the unpleasant experience you had with us, Jon. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Mahmud!
Wajdi
icon-origin-TRAVELOKA
9.4
/10
Reviewed 191 week(s) ago
Clean rooms, comfortable place, good service.
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4 people find it helpful
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TITUT P.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 206 week(s) ago
Doesn't match the photos on Traveloka, dirty rooms like rarely cleaned, sheets and pillowcases are dirty, like used and not replaced, I canceled my stay there after seeing conditions like that, even though I planned to stay 2 nights, it's okay if my money is gone rather than uncomfortable, moreover pandemic situation like now, not recommended?
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6 people find it helpful
riki i.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 208 week(s) ago
Hot water doesn't work. The bathroom door was broken. Request for a double bed was even given a twin bed for reasons that keep different shifts
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1 people find it helpful
Annisa N. L.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 210 week(s) ago
Kamarnya nyaman bersih. Bagus pelayanannya.
2 people find it helpful
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Latifah j.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 216 week(s) ago
Pelayanan baik, kamar mandi agak bau dan ada rambut dari tamu sebelumnya, tempat tidur kurang bersih, parkir mobil masih kena parkir... Aneh dah.
1 people find it helpful
Erfan A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 242 week(s) ago
The place is quite clean, there are quite a lot of food vendors in the surrounding area, with affordable rental rates, only makeshift room facilities.
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Accommodation's Reply
09 Nov 2020
Thank you for your positive comments, Erfan Andrianto! We really love hearing from you. Happy to hear that you have enjoyed our services. Thanks for being with us. Waiting to host you soon. Regards, Fajar!
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heru a.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 248 week(s) ago
Not bad the room but the contents in the room are not complete.
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2 people find it helpful
Dandi K.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 272 week(s) ago
The bed linen is really dirty, the TV has no clear channel, the remote sometimes works, sometimes it doesn't.
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Eky M.
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 272 week(s) ago
For the room it happened to get a smelly blanket. And the lights are dark. Pdhl stayed for makeup at the wedding. So you have to use the bright lights. As a result I make up in the hallway because the lights are not bad. The room has a light bulb. Where's the place on the head when it's right? Sm the closet spray. It is too difficult for the hose to enter the hole. The wall also seeps water. Hopefully, repair it again. And always checked. Not just just changing the bed sheets and mopping
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2 people find it helpful
Lailatul F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 274 week(s) ago
The service is good and friendly, the rooms are also nice, clean and comfortable.
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Lailatul F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 274 week(s) ago
The room is clean and comfortable. Service is also good.
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