Hotel Shalva Jakarta

Explore Hotel Shalva Jakarta
8.4
Very Good
From 4,494 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Hotel Shalva Jakarta
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Distance to City Center (74)
Staff Friendliness (66)
Ambiance (66)
Bedroom (63)
Bathroom (48)
Surroundings (46)
Accessibility (44)
Taste (44)
Room Space (42)
Hotel Area (40)
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Traveler Reviews Hotel Shalva Jakarta

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40
Customer reviews
D***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 hour(s) ago
Strategic location in Central Jakarta.
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D***r
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8.5
/10
Reviewed 5 hour(s) ago
Strategic location, close to places to eat.
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Junet T.
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and willing to help with what the customer asks for.
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1 people find it helpful
Accommodation's Reply
27 Jun 2026
Dear Valued Guest, This is a message from Chalwa Hotel Jakarta. Thank you for choosing Chalwa Hotel Jakarta as your accommodation and for taking the time to write a positive review about your stay with us. We are delighted to hear that you were satisfied with the friendliness and promptness of our staff in assisting you with your needs. Friendly, responsive, and attentive service to all guests is our commitment. Your positive review is very meaningful to our entire team and inspires us to continue striving to provide the best service to all our guests. Thank you again for your trust and review. We hope to welcome you back to Chalwa Hotel Jakarta on your next stay. Sincerely, The Management Team, Chalwa Hotel Jakarta
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A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
This was my second time staying here, mainly because of the convenient location. My room didn’t have a mini fridge this time, which was a little inconvenient. I also found the towels to be below average as they weren’t very absorbent. The Wi-Fi didn’t work in my room either, which was something that could be improved. Overall, the stay was comfortable and met my expectations.
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Accommodation's Reply
25 Jun 2026
Dear Sir/Madam, Warm greetings from Shalva Hotel Jakarta. Thank you for choosing Shalva Hotel Jakarta once again and for taking the time to share your feedback regarding your recent stay. We truly appreciate your continued trust in our hotel and are pleased to know that our convenient location remains one of the reasons you chose to stay with us again. We are also glad to hear that, overall, your stay was comfortable and met your expectations. At the same time, we sincerely apologize for the inconveniences you experienced regarding the absence of a mini refrigerator in your room, the quality of the towels, and the Wi-Fi connection that did not function properly during your stay. Your feedback has been shared with the relevant departments for review and improvement, as we continuously strive to enhance our facilities and guest experience. Thank you for your valuable comments and continued support. We look forward to welcoming you back to Shalva Hotel Jakarta and providing an even better stay on your next visit. Kind regards, Management Shalva Hotel Jakarta
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel is strategically located and comfortable, feeling like finding a hidden gem in the heart of Jakarta. The staff are incredibly friendly and helpful, too 🤗
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta extends its deepest respects and gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for taking the time to write a positive review about your stay. We are delighted that you found our hotel to be conveniently located. We also appreciate your appreciation for our friendly and helpful staff throughout your stay. Your positive review is a great reward for our entire team and inspires us to continue striving to provide the best possible service to all our guests. Thank you again for your trust and review. We look forward to welcoming you back to Chalwa Hotel Jakarta on your next visit. Sincerely, The Management Team, Chalwa Hotel Jakarta
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Triesya P. M. H.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
Many of the furniture in the room is not well maintained, the bed sheets are full of stains, the wifi doesn't work, so we ended up using our own mobile data. The water heater in the room often has errors, from hot to suddenly cold, then hot again. There is only one power outlet next to the bed and another one in the closet. The towels are also very dirty. For hotel management, please take care of the hotel, many of the furniture is not functional and is already in disrepair. The staff is okay, only the security guard on duty during the day could be a little friendlier.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta is pleased to inform you that we appreciate your stay and for providing a detailed review and feedback regarding your experience. We apologize for any inconvenience you experienced during your stay, particularly concerning the less-than-perfect condition of the furniture in your room, the cleanliness of the linens and towels, the unstable Wi-Fi connection, the water heater issue, and the limited number of power outlets. We understand that these situations diminished your comfort during your stay and did not reflect the standards we strive to provide to all our guests. We have forwarded your feedback to the relevant departments for immediate assessment and follow-up, specifically regarding room maintenance, replacement of damaged linens and towels, and improvements to internet connectivity and other facilities. We appreciate your appreciation of our staff's service. Regarding your suggestion about the friendliness of the daytime security guard, we will prioritize this in improving the quality of service and hospitality for all guests. Your honest and constructive feedback is invaluable in improving the overall quality of our hotel's facilities and services. Once again, we apologize for any inconvenience caused and hope to welcome you back in the future. Sincerely, The Management Team, Chalwa Hotel Jakarta
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Comfortable hotel, close to the city center.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta extends its deepest respects and gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review. This positive feedback motivates us to continue providing excellent service to all our valued guests. On behalf of the entire hotel team, we thank you once again for your kind review and we look forward to welcoming you back soon. Sincerely, Chalwa Hotel Jakarta
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R***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Why is the TV not turning on, there are no broadcasts to watch, the bathroom blower is not turning on.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for staying at Chalwa Hotel Jakarta and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay, particularly the malfunctioning television and bathroom fan. We have forwarded your feedback to the relevant teams and departments for immediate investigation and repair. We are committed to ensuring that all guest rooms are in excellent condition for the comfort of every guest. Thank you for your interest and feedback. Reviews like this greatly help us improve the quality of our facilities and services. We look forward to welcoming you back to Chalwa Hotel Jakarta and providing you with an even better stay experience in the future. Sincerely, Chalwa Hotel Jakarta
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R***h
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Maybe there is not enough lighting in the room.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for staying at Chalwa Hotel Jakarta and for taking the time to share your feedback. We apologize if the lighting in your room did not meet your expectations and did not contribute to your comfort during your stay. Your feedback is invaluable and has been forwarded to the relevant department for evaluation and consideration in improving our room amenities. We are committed to providing every guest with a comfortable stay, and your suggestion is very helpful in improving the quality of our services and facilities. We look forward to welcoming you back to Chalwa Hotel Jakarta and providing you with an even better stay in the future. Sincerely, Chalwa Hotel Jakarta
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D***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Comfortable stay, cleanliness maintained, friendly staff 👍
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, This is a message from Chalwa Hotel Jakarta. Thank you for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind feedback regarding our service and cleanliness. Your positive review has been shared with all members of our hotel team and serves as a great encouragement for us to continue providing excellent service to all our esteemed guests. On behalf of the entire hotel team, I thank you again for your positive review, and we hope to welcome you back soon. Sincerely, Chalwa Hotel Jakarta
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Subhan R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very strategic place for those who like shopping.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta extends its deepest respects and gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review. We look forward to welcoming you back soon. Sincerely, Chalwa Hotel Jakarta
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Gerry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 week(s) ago
It was my second stay here. But unfortunately, my experience was less than impressive. There were no towels in the room upon check-in, and when I asked for them, I had to call twice and wait over 30 minutes, and the faucet was broken.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at Chalwa Hotel Jakarta and for taking the time to share your valuable feedback. We sincerely apologize for any unpleasant experiences you had during your stay, particularly regarding the facilities. We have reported this issue and are working to contact the relevant department heads to ensure we maintain the standards we strive for. We hope you will give us the opportunity to demonstrate our ability to improve during your next stay. Please rest assured that we are constantly striving to improve our services to ensure your continued enjoyment. We hope this negative experience will not deter you from returning to Chalwa Hotel Jakarta. We look forward to welcoming you back again. Sincerely, Chalwa Hotel Jakarta
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 week(s) ago
Arrived late at night. No towels were ready for us. The towels provided were quite worn and had threads hanging down the sides. It is recommended that worn towels be replaced with new ones. Very satisfied with the atmosphere of the breakfast place.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for staying at Shalva Hotel Jakarta and for taking the time to share your honest feedback with us. We sincerely apologize for the inconvenience you experienced upon your late-night arrival — particularly that your towels were not prepared and ready in your room, and that the condition of those provided did not meet the standard you deserved. We have raised this matter directly with our Housekeeping department head to ensure that room readiness, especially for late arrivals and the quality of our linen are consistently upheld. Your recommendation to replace worn towels is well taken and will be acted upon. On a brighter note, we are truly delighted to hear that you enjoyed the atmosphere of our breakfast area. Your kind words are greatly appreciated and serve as an encouragement to our team. We hope that this experience will not discourage you from returning to Shalva Hotel Jakarta, and we look forward to welcoming you back with a stay that better reflects the standards we strive to deliver. Warm Regards, Shalva Hotel Jakarta
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Location is okay, service is okay, food is okay, only the bathroom needs some improvement.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for staying at Chalwa Hotel Jakarta and for taking the time to share your valuable feedback. We greatly appreciate your positive review regarding our services. We have shared this review with our entire hotel team, and it motivates us to strive for the best service and provide an excellent stay experience for all our valued guests like you. We sincerely apologize for any unpleasant experiences you may have had during your stay, particularly regarding the facilities. We have reported these issues and are working to bring them to the attention of the relevant department heads to ensure we meet the standards we strive for, and we hope you will give us the opportunity to prove that we can do better on your next stay. Please rest assured that we are constantly striving to improve our services so that you can enjoy our hotel and services even more. We hope this unpleasant experience will not deter you from returning to Chalwa Hotel Jakarta. We look forward to welcoming you back. Sincerely, Chalwa Hotel Jakarta
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d***a
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 6 week(s) ago
The room was dirty, the walls were dirty, much of the furniture was worn/broken, and the vinyl flooring was peeling, even though the photos looked nice. I don't recommend it. Breakfast was okay, but it tasted good.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at Chalwa Hotel Jakarta and for taking the time to share your valuable feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the cleanliness of your room and facilities. We have reported this issue and are working to contact the relevant department heads to ensure that we maintain the standards we strive for. We hope you will give us the opportunity to demonstrate our ability to improve during your next stay. Please rest assured that we are constantly striving to improve our services to ensure your enjoyment of our accommodations and services. We hope this negative experience will not deter you from returning to Chalwa Hotel Jakarta. We look forward to welcoming you back again. Sincerely, Chalwa Hotel Jakarta
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Meirina L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
I've stayed at Shalva several times. I like it because it's centrally located. The service is friendly and pleasant.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta is pleased to inform you that we would like to express our gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind comments regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to consistently provide excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Chalwa Hotel Jakarta
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f***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Everything's fine. Going forward, I'll replace the towels with more absorbent ones.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta is pleased to inform you that we would like to express our gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind comments regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to consistently provide excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Chalwa Hotel Jakarta
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f***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Hopefully the sink will be fixed soon. The two rooms I'm staying in are leaking. Many of the lights in the rooms are also out.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at Chalwa Hotel Jakarta and for taking the time to share your valuable feedback. We sincerely apologize to learn of the unpleasant experience you had during your stay, particularly regarding the issues and damage to our facilities. We have already informed the relevant department head about this matter to ensure we maintain the standards we strive for, and we hope you will give us the opportunity to demonstrate our ability to improve during your next stay. Please rest assured that we are constantly striving to improve our services to ensure your enjoyment of our hotel and services. We hope this unpleasant experience will not deter you from returning to Chalwa Hotel Jakarta. We look forward to welcoming you back again. Sincerely, Chalwa Hotel Jakarta
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Datsur F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Recommended hotel in the center of Jakarta, access to Thamrin City, GI, PI on foot
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta is pleased to inform you that we would like to express our gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind comments regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to consistently provide excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Chalwa Hotel Jakarta
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R***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff are friendly and helpful, the hotel is close to Thamrin, just a suggestion to the hotel management, it would be better if the check-in time was at 12 or 1 pm so that guests who arrived earlier don't have to wait too long to get into their rooms... This is just our suggestion.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Chalwa Hotel Jakarta is pleased to inform you that we would like to express our gratitude for choosing Chalwa Hotel Jakarta as your accommodation and for your positive review of our hotel. We greatly appreciate your kind comments regarding our services and facilities. Your positive feedback has been shared with all members of our hotel team. This serves as a great encouragement for us to consistently provide excellent service to all our esteemed guests. Once again, on behalf of the entire hotel team, I thank you for your kind review, and we hope to welcome you back soon. Sincerely, Chalwa Hotel Jakarta
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Number of reviews per page
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