It's not clear whether this is a villa, I swear I was really disappointed with the service, we arrived at the hotel at 12 o'clock, everything was taken out, this was privacy, when we arrived at the hotel/villa, everything was taken out on the grounds that someone had already checked in at 12 o'clock, wow, where is there a hotel check-in at 12 o'clock? 12 I swear I was really disappointed, what made me upset and emotional was that all of our belongings were taken out I swear. This is the first time I have been treated with such lack of ethics. Just because we are locals, that's why we prioritize foreigners? Initially I was comfortable at this hotel/villa, but after being treated rudely like this, I couldn't recommend it to friends, family or anyone else. I didn't have time to take photos or videos because I was so emotional about the service.