8.8
Very Good
From 4,830 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Wyndham Casablanca Jakarta
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Room Space (201)
Bedroom (194)
Staff Friendliness (185)
Bathroom (174)
Variety (161)
Ambiance (160)
Hotel Area (159)
Family Friendly (156)
Taste (152)
Distance to City Center (151)
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Traveler Reviews Wyndham Casablanca Jakarta

Number of reviews per page
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40
Customer reviews
C***C
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff was very friendly upon check in.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear C*C, Warm greetings from Wyndham Casablanca Jakarta. Thank you very much for your appreciation. We are delighted to hear that our staff gave you a friendly welcome when you checked in at Wyndham Casablanca Jakarta. We look forward to welcoming you back for another pleasant stay and service. Warm regards, Nadia, Customer Relations Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
The view is lacking because there is a cemetery, the food is standard, but usually 5-star hotels have more variety, but breakfast here is standard compared to other 5-star hotels. Other than that, the room atmosphere is good, clean and super complete, all the staff are very friendly and nice. Thank you.
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Accommodation's Reply
31 Jul 2025
Dear E*a, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We are pleased to hear that you enjoyed the clean room, complete facilities, and the friendly service from all our staff. Your feedback regarding the view and the variety of breakfast menu is very important to us and will be taken into consideration for future service improvements. We look forward to welcoming you back for a more enjoyable experience on your next visit. Warm regards, Nadia, Customer Relations Manager
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w***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Comfortable, clean, there is an iron too.. Very nice ☺️
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Accommodation's Reply
23 Jul 2025
Dear w*a. Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review! We're delighted to hear that you enjoyed your stay, and that our amenities, including the iron, added to your comfort. Cleanliness and comfort are our top priorities. We look forward to welcoming you back on your next visit. Best regards, Nadia. Customer Relations Manager
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Eriko S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
A pleasant stay experience—the room was spacious, comfortable, and soundproof. And the highlight for the kids was definitely the large swimming pool.
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Accommodation's Reply
23 Jul 2025
Dear Eriko S. Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your pleasant stay experience! We're delighted to hear you enjoyed the spacious, comfortable, and soundproof room. It’s wonderful to know the large swimming pool was a highlight for the kids, we love creating fun and memorable moments for families. We hope to welcome you back again soon, Sincerely, Nadia Customer Relations Manager
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice experience staying at Wyndham with friends
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Accommodation's Reply
17 Jul 2025
Dear R*i, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your positive review! It's great to hear that you and your friends enjoyed your stay at Wyndham. We hope to see you again on your next visit. See you again soon! Best regards, Nadia, Customer Relations Manager
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is really friendly & accommodating. the room is really clean, smells good, and spacious. the hotel location is walking distance from famous mall. All facilities are well maintained. but a minor suggestion, perhaps can change the hairdryers into new type, because the current hairdryers are really noisy. overall thank you for the hospitality!
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear M***a Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for your kind and detailed review! We're delighted to hear you enjoyed the friendly service, clean and spacious room, and our convenient location near the mall. We truly appreciate your feedback about the hairdryers—it’s noted and will be shared with the team for future improvements. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Nadia Customer Relation Manager
T***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a great staycation here.
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Accommodation's Reply
14 Jul 2025
Dear T*h, Warm greetings from Wyndham Casablanca Jakarta. Glad to hear it! Thank you for choosing us as your staycation destination. We look forward to welcoming you back for another enjoyable experience. Warm regards, Nadia, Customer Relations Manager
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Aditya H. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Easy access to the location and close to the mall and KCIC station.
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Accommodation's Reply
15 Jul 2025
Dear Aditya H. P., Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review! We're glad to hear that you found our convenient location, close to the mall and KCIC station, helpful. We hope this convenience makes your stay even more enjoyable. See you again soon! Best regards, Nadia, Customer Relations Manager
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B***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I ordered for my business colleague from Bandung and was satisfied staying at this hotel.
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Accommodation's Reply
15 Jul 2025
Dear B*y, Warm greetings from Wyndham Casablanca Jakarta. Thank you for entrusting us to welcome your business colleague. We are pleased to know that he was satisfied with his stay at our hotel. We hope to continue providing the best service on your next visit! Warm regards, Nadia, Customer Relations Manager
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A***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This was an amazing staycation. Way back from 2022, I really wanted to have a staycation at this hotel because in 2022 I was working at EightyEight@KotaKasablanka and had an event which was being held at Wyndham. And I will come back to this hotel again!
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Accommodation's Reply
20 Jul 2025
Dear A***l, Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for sharing your wonderful experience! We're thrilled to hear that your long-awaited staycation at our hotel lived up to your expectations. It’s always special to welcome guests who’ve been looking forward to staying with us, especially with a personal connection like yours. We can't wait to welcome you back again soon for another memorable stay! Sincerely, Nadia Customer Relation Manager
r***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Improve again in all aspects
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Accommodation's Reply
20 Jul 2025
Dear r*y, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We apologize if your experience was not entirely satisfactory. Your feedback is very important to us as we continue to improve all aspects of our service. We look forward to welcoming you back with an even better experience in the future. Warm regards, Nadia, Customer Relations Manager
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Family friendly, good breakfast, food great, location. For the price, worth to try.
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Accommodation's Reply
15 Jul 2025
Dear E***i, Warm greteings from Wyndham Casablanca Jakarta, Thank you for your kind review! We're glad you enjoyed our family-friendly atmosphere, delicious breakfast, and great location. Happy to hear you found it worth the price — we hope to welcome you and your family back soon! Salam hangat, Nadia Customer Relations Manager
Shabir M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
very good and comfortable hotel. very helpful hotel staff and always available to provide a good service. The only issue I had was that the fast wired internet connection jack, provided I believe in every room was not functioning. yes of course wifi is avaliable but but for better service, wired connection is more better. I did complain, however the internet support person was either not helpful or was not skilled enough to correct the problem. overall this was the only issue I had staying at the hotel. I could have asked to change rooms, but it would have been too much of an effort on my part to do this. the hotel should check for this to ensure everything provided is always working
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Accommodation's Reply
06 Jul 2025
Dear Shabir M., Warm greetings from Wyndham Casablanca Jakarta, Thank you very much for your detailed feedback. We're delighted to hear that you found the hotel very good and comfortable, and that our staff was helpful and attentive throughout your stay. Your kind words mean a lot to us. We sincerely apologize for the inconvenience you experienced with the wired internet connection. Your comments have been noted, and we will follow up with our technical team to ensure all in-room facilities are properly checked and maintained. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back with an even better experience in the future. Sincerely, Tasya Guest Relation Officer
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My son loved his staycation here, because there was ice cream and crepes, and the pool was great😍
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Accommodation's Reply
03 Jul 2025
Dear M*a, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are so happy to hear that your child enjoyed their staycation here, especially with the ice cream, crepes, and the fun pool. We look forward to welcoming you and your family back for another exciting experience! Warm regards,. Nadia. Customer Relation Manager
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The ambiance of the location offers a very welcoming atmosphere. The rooms are designed with a keen eye for comfort and aesthetic appeal. The staff members consistently demonstrate exceptional levels of attentiveness and professionalism. It is evident that a great deal of care is taken in maintaining the facilities to a high standard. Overall, the experience creates a truly enjoyable stay.
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+2
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear R***d, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming ambiance, comfortable room design, and attentive service from our team. Your kind words about our well-maintained facilities truly mean a lot to us. We look forward to welcoming you back for another memorable stay! Sincerely, Nadia Customer Relation Manager
Esther R. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
really like it and will probably come back
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Accommodation's Reply
02 Jul 2025
Dear Esther R. S., Warm greetings from Wydnham Casablanca Jakarta,. Thank you for your review! We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back for another equally satisfying experience,. Warm regards,. Nadia. Customer Relation Manager
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Shabir M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very good hotel. Comfortable with all the facilities required for a comfortable stay. Staff very helpful.
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Accommodation's Reply
29 Jun 2025
Dear Shabir M. Warm greetings from Wyndham Casablanca Jakarta, Thank you for your kind review! We're delighted to hear that you found our hotel comfortable and well-equipped, and that our staff were helpful during your stay. We hope to welcome you back again soon! Sincerely, Nadia Customer Relation Manager
V***y
icon-origin-TRAVELOKA
6.2
/10
Reviewed 5 week(s) ago
Bathrooms very smelly no help from housekeeping , intercom not working, no good menu available, hv to use app only and menu in app very limited. App not updated
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Accommodation's Reply
02 Jul 2025
Dear V***y, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the bathroom condition, housekeeping response, intercom issue, and limited app menu have been noted and shared with the relevant departments for immediate review and improvement. We truly value your input and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Nadia Customer Relation Manager
E***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Satisfactory facilities and easy to reach location.
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Accommodation's Reply
26 Jun 2025
Dear E*i, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are glad to hear that you are satisfied with the facilities we provide and the strategic location of the hotel. We hope to welcome you back soon! Warm regards,. Nadia. Customer Relation Manager
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Easy check in & check out process, comfortable hotel, 5 star standard. Breakfast is varied, delicious. Friendly staff.
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Accommodation's Reply
23 Jun 2025
Dear N*i, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are pleased to know that the check-in and check-out process went smoothly, that you felt comfortable during your stay, and that you enjoyed the varied and delicious breakfast. We also greatly appreciate your appreciation for the friendliness of our staff. We look forward to your next visit! Warm regards,. Nadia. Customer Relation Manager
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Number of reviews per page
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