8.8
Very Good
From 4,863 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Wyndham Casablanca Jakarta
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Room Space (207)
Bedroom (199)
Staff Friendliness (191)
Bathroom (178)
Variety (166)
Ambiance (165)
Hotel Area (163)
Family Friendly (160)
Taste (158)
Distance to City Center (154)
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Traveler Reviews Wyndham Casablanca Jakarta

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Customer reviews
Mochamad A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Good service and friendly staff
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Accommodation's Reply
20 Aug 2025
Dear Mochamad A., Warm greetings from Wydnham Casablanca Jakarta. Thank you for this brief but meaningful review. We are delighted that you were satisfied with our service and the friendliness of our staff. We hope to welcome you back soon for an even more enjoyable stay. Best regards, Nadia, Customer Relations Manager
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A***p
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻🫵🏻
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Accommodation's Reply
20 Aug 2025
Dear A***p, Warm greetings from Wydham Casablanca Jakarta, Thank you for taking the time to share your rating with us. We truly value your feedback and would love to hear more about your experience during your stay, so we can continue to improve and serve you better experince for your next stay, Sincerely, Nadia Customer Relation Manager
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Sandra D. A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The deluxe room is quite spacious, there is an iron in the room plus a bathtub too, only there is no hair dryer, you have to borrow it. When I booked on Traveloka, I casually asked for a greeting mirror in a note, and they actually made one. The staff are all friendly, the pool is super spacious, and it's comfortable in the pool, there are no rules that annoy hotel guests (pool towels can be brought to the room, there is no prohibition to leave the pool area even though the kids' swimsuits are still not completely dry) super comfortable. The breakfast menu is the best. My 10-year-old son paid another 175 thousand, but it was worth it because everything was delicious and super complete. There were sushi, pancakes, waffles, boiled noodles, salad, etc. The gym is comfortable and quite complete with equipment. Super recommended, in short
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Accommodation's Reply
20 Aug 2025
Dear Sandra D.A.M. Warm greetings from Wyndham Casablanca Jakarta, Thank you very much for your very comprehensive and pleasant review. We are delighted to hear that you enjoyed your spacious deluxe room with bathtub and ironing facilities, as well as the friendly service from our staff. We are delighted that the greeting mirror we provided made your stay even more memorable. We are also happy to hear that you and your family felt comfortable with the large swimming pool, gym facilities, and the varied and delicious breakfast menu that even the children were satisfied. We have also noted your feedback regarding the hair dryer for future improvements. It is truly gratifying to know that you felt super comfortable and recommend our hotel. We look forward to welcoming you and your family back for an even more enjoyable experience. Warm regards, Nadia. Customer Relation Manager
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M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Thank you for the best service, the only drawback is that the hotel is on a traffic jam, but for that problem, we ourselves have to manage our time best to avoid traffic jams.
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Accommodation's Reply
17 Aug 2025
Dear M*M, Warm greetings from Wydham Casablanca Jakarta. Thank you for your review and appreciation of our service. We understand the traffic challenges around the hotel and agree that managing your travel time can be the best solution. We are pleased to know that you had a pleasant stay, and we look forward to welcoming you back to Wyndham Casablanca Jakarta on your next visit. Warm regards, Nadia, Customer Relations Manager
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Hendri P.
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
Very comfortable and highly recommended. The staff is friendly. The breakfast menu is delicious and varied. The room is spacious and comfortable. So thank you very much, Wyndham. I will be coming back for my trips and business.
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Accommodation's Reply
17 Aug 2025
Dear Hendri, Warm greetings from Wydham Casablanca Jakarta. Thank you very much for your positive review. We are very pleased to hear that you felt comfortable, enjoyed the varied breakfast menu, and received friendly service from our staff. We are also pleased to know that the spacious and comfortable room added to your satisfaction. We look forward to welcoming you back for your next trip or business trip to Wyndham Casablanca Jakarta. Warm regards, Nadia, Customer Relations Manager
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Ady S.
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10.0
/10
Reviewed 1 week(s) ago
Stayed here for 2 nights... The room was spacious, the view was pretty good, and the breakfast was varied and delicious... However, the check-in process was very slow. We registered at 12, then went to Kokas Mall, and then returned after 2, and the room wasn't ready yet, and we had to wait almost an hour... And the room we got was a bit noisy. We could often hear knocking on the wall from the next room... It seemed like they were under renovation... Overall, everything was satisfactory...!!
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Accommodation's Reply
17 Aug 2025
Dear Ady S. Warmest greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We are delighted to hear that you enjoyed your spacious room and the varied and delicious breakfast options. We apologize for the inconvenience during check-in and the noise from the room next door. This feedback is very valuable and will be passed on to the relevant team for future improvements. We are delighted to know that your overall stay was satisfactory, and we look forward to welcoming you back with even better service. Best regards, Nadia, Customer Relations Manager
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Ida T.
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
Wyndham has become a family favorite. Everything was enjoyable, from check-in to check-out.
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Accommodation's Reply
13 Aug 2025
Dear Ida T. Warmest greetings from Wyndham Casablanca Jakarta. Thank you for choosing Wyndham as your family's choice. We are delighted to hear that the entire stay, from check-in to check-out, was enjoyable. We look forward to welcoming you and your family back on your next visit. Best regards, Nadia, Customer Relations Manager.
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Fendy M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, will come back again
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Accommodation's Reply
12 Aug 2025
Dear Fendy M. Warmest greetings from Wyndham Casablanca Jakarta. Thank you very much for your review. We are very happy to know that you enjoyed your stay and plan to return again. We look forward to your next visit. Warmest regards, Nadia. Customer Relations Manager
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Andreas B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
We had a shower drain blockage which the tech team tried to resolve. The fix wasn't good enough so we were offered another (upgraded) room. 👌🙏
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Accommodation's Reply
13 Aug 2025
Dear Andreas B. Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the shower drain issue and appreciate your understanding while our team worked to resolve it. We’re glad we could offer you an upgraded room for your comfort, and we hope the rest of your stay was enjoyable. We look forward to welcoming you back in the future for more enjoyable stay, Sincerely, Nadia Customer Relation Manager
Andi R. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable hotel, satisfactory service and friendly staff
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Accommodation's Reply
05 Aug 2025
Dear Andi R. S. Warmest greetings from Wyndham Casablanca Jakarta. Thank you for your positive review! We are delighted to hear that you enjoyed your stay and received excellent service from our friendly staff. We look forward to welcoming you back to Wyndham Casablanca Jakarta on your next visit. Best regards, Nadia. Customer Relations Manager
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V***a
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
Excellent service, friendly and helpful staff. The air conditioning in the room was problematic, and there were no bath towels provided upon arrival. Ordering food was quite complicated. Hopefully, this will be a valuable resource for evaluation, especially regarding food ordering.
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Accommodation's Reply
04 Aug 2025
Dear V*a, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We are delighted to hear that you were impressed with our service and the hospitality of our staff. We apologize for any inconvenience caused regarding the room's air conditioning, towel availability, and the less than smooth food ordering process. Your feedback is very valuable and will be shared with the relevant team for future evaluation and improvement. We look forward to welcoming you back to Wyndham Casablanca Jakarta for an even better experience. Warm regards, Nadia, Customer Relations Manager
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall pleasant & comfortable, strategic location
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Accommodation's Reply
01 Aug 2025
Dear D*y, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review. We are pleased to know that your overall stay was pleasant and comfortable, and that our location was convenient for you. We look forward to welcoming you back on your next visit. Best regards, Nadia, Customer Relations Manager
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C***C
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly upon check in.
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Accommodation's Reply
29 Jul 2025
Dear C*C, Warm greetings from Wyndham Casablanca Jakarta. Thank you very much for your appreciation. We are delighted to hear that our staff gave you a friendly welcome when you checked in at Wyndham Casablanca Jakarta. We look forward to welcoming you back for another pleasant stay and service. Warm regards, Nadia, Customer Relations Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The view is lacking because there is a cemetery, the food is standard, but usually 5-star hotels have more variety, but breakfast here is standard compared to other 5-star hotels. Other than that, the room atmosphere is good, clean and super complete, all the staff are very friendly and nice. Thank you.
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Accommodation's Reply
31 Jul 2025
Dear E*a, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review and feedback. We are pleased to hear that you enjoyed the clean room, complete facilities, and the friendly service from all our staff. Your feedback regarding the view and the variety of breakfast menu is very important to us and will be taken into consideration for future service improvements. We look forward to welcoming you back for a more enjoyable experience on your next visit. Warm regards, Nadia, Customer Relations Manager
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w***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Comfortable, clean, there is an iron too.. Very nice ☺️
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Accommodation's Reply
23 Jul 2025
Dear w*a. Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review! We're delighted to hear that you enjoyed your stay, and that our amenities, including the iron, added to your comfort. Cleanliness and comfort are our top priorities. We look forward to welcoming you back on your next visit. Best regards, Nadia. Customer Relations Manager
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Eriko S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
A pleasant stay experience—the room was spacious, comfortable, and soundproof. And the highlight for the kids was definitely the large swimming pool.
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Accommodation's Reply
23 Jul 2025
Dear Eriko S. Warm greetings from Wyndham Casablanca Jakarta, Thank you for sharing your pleasant stay experience! We're delighted to hear you enjoyed the spacious, comfortable, and soundproof room. It’s wonderful to know the large swimming pool was a highlight for the kids, we love creating fun and memorable moments for families. We hope to welcome you back again soon, Sincerely, Nadia Customer Relations Manager
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice experience staying at Wyndham with friends
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Accommodation's Reply
17 Jul 2025
Dear R*i, Warm greetings from Wyndham Casablanca Jakarta. Thank you for your positive review! It's great to hear that you and your friends enjoyed your stay at Wyndham. We hope to see you again on your next visit. See you again soon! Best regards, Nadia, Customer Relations Manager
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The staff is really friendly & accommodating. the room is really clean, smells good, and spacious. the hotel location is walking distance from famous mall. All facilities are well maintained. but a minor suggestion, perhaps can change the hairdryers into new type, because the current hairdryers are really noisy. overall thank you for the hospitality!
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Accommodation's Reply
17 Jul 2025
Dear M***a Warm greetings from Wyndham Casablanca Jakarta, Thank you so much for your kind and detailed review! We're delighted to hear you enjoyed the friendly service, clean and spacious room, and our convenient location near the mall. We truly appreciate your feedback about the hairdryers—it’s noted and will be shared with the team for future improvements. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Nadia Customer Relation Manager
T***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It was a great staycation here.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear T*h, Warm greetings from Wyndham Casablanca Jakarta. Glad to hear it! Thank you for choosing us as your staycation destination. We look forward to welcoming you back for another enjoyable experience. Warm regards, Nadia, Customer Relations Manager
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Aditya H. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Easy access to the location and close to the mall and KCIC station.
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Accommodation's Reply
15 Jul 2025
Dear Aditya H. P., Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review! We're glad to hear that you found our convenient location, close to the mall and KCIC station, helpful. We hope this convenience makes your stay even more enjoyable. See you again soon! Best regards, Nadia, Customer Relations Manager
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Number of reviews per page
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