The image of the room is not the same as the fact that I book on the app is a 24m2 standard double room but when checking in is a tiny stuffy room less than 16m2 different from the picture, I have to pay very high fees to request move to a bigger room but have to wait for 1 day 1 night to have a room for me to move up to. Actually, the room is very small, suffocating and in the room smells of moisture, we have to use 2 ventilation fans to have oxygen, sim my phone and my friend has not had any signal since coming into this small room. People can imagine how mysterious the room is, the walls are not soundproof, I can't sleep all night because the outside is noisy, the room lights are flickering is not bright enough, the tiny room is definitely the toilet. A little bit, in 1 person still suffocates more than 2 people, really horrified. Especially: the hotel staff is not welcoming, especially the attitude of the female staff in the lobby is very bad, pouring all responsibility into the application and the customer for the incident (without apologizing to the customer 1 sentence ), initially I book a room on the app for 540k / night and get a preferential app to 405k / night, but the actual small room I got was only 300k / night (in fact, this is only for guests hours) and I have to compensate for the difference to get a large room I originally book, so where is the offer? After being moved to the big room, the furniture was also old, the wall was not soundproof, the window view was a wall, only more comfortable because it was more spacious and airy (but I also had to spend a lot of money) The fee is new) I am a Saigon user, leading you to travel mainly at a reasonable price, renting a hotel in District 5, which is relatively central to the convenient purpose after a whole day of exhausting trips, then return to rest in the evening spacious and comfortable, rather than picking up the stuffiness on the trip but it is not worth the cost I paid (especially the hotel has only 1 star but the total cost I paid to rent a room = with the hotel 2 - 3 stars) the hotel is in a dark alley and taxis are not accessible. Unclear fixed hours of check in checkout for customers. Note: there are many guests knocking on the door and opening the door to their wrong room (which is a taboo), proving that the staff did not guide guests to check in specifically and with care. I am really disappointed!