Dear Ms./Mrs. Truong D.H.V.: Thank you very much for your valuable feedback regarding your stay at Melia Vé Pearl Hotel. We appreciate your compliments on the friendly and attentive service from our staff. We have forwarded your feedback regarding the room amenities to the relevant department and will strive to improve them further. We look forward to welcoming you back to our hotel again. We hope your next stay will be even more enjoyable. Thank you. Tran Thi Duy Huynh Shift Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Pearl Hotel Hue. We are delighted that you were satisfied with the cleanliness of your room and the friendly service of our staff. Your compliments are a great encouragement for us to improve our services. We hope to welcome you back again. Thank you again. Ling Li General Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Ve Pearl Hotel and for your kind feedback. Your trust and support are a great encouragement to all our staff. We hope you had a comfortable and memorable experience. We look forward to welcoming you back again. Thank you again. Ling Li General Manager

Dear Valued Guest, Thank you for taking the time to share your positive experience during your stay at Melia Vinpearl Hue Hotel. We are pleased to hear that you were satisfied with the hotel's location, room amenities, and service quality. Regarding parking, the hotel offers free parking for all guests. Please request a parking ticket from the hotel reception upon check-in to use this service. We apologize for any inconvenience you may have experienced and understand any difficulties you may have encountered during your stay. Thank you for your feedback, which will help us further improve the quality of our services. We sincerely hope to have the opportunity to welcome you back to Melia Vinpearl Hue Hotel in the near future. Sincerely, Mr. Linh Le Shift Manager

Dear Valued Guest, Thank you very much for your excellent review of your stay at Melia Ve Pearl Hotel. We are delighted to hear that you were impressed with the warm and friendly service and the hotel's atmosphere. Your compliments are a great encouragement to all of our staff. We will continue to strive to make your future stays even more memorable. We hope to welcome you back again. Thank you. Nguyen Thanh Trung (Ly Tuan) Duty Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your second experience at The Level. We are truly sorry to learn that your stay was disappointing and, in particular, that the attitude of some of our colleagues left you feeling uncomfortable or poorly treated. This is certainly not the level of hospitality we want any of our guests to experience. While we are pleased to know that some members of our team made a positive impression, we take your concerns regarding the service at The Level very seriously. Every guest should receive the same level of professionalism, warmth, and respect, regardless of which colleague is providing the service. Your comments have been noted and will be reviewed carefully with the relevant management team to better understand what may have happened and identify the areas that require improvement. We sincerely regret that your second experience did not reflect the standards or the level of care you expected from us. We truly appreciate your candid feedback and would be grateful for the opportunity to welcome you again in the future and restore your confidence in The Level experience. Warm regards, Hung Ho (Mr.) Assistant Front Office Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Hue Pearl Hotel and for sharing your valuable feedback. We are delighted to hear that you enjoyed the hotel's stunning views, clean and comfortable rooms, delicious breakfast, and the warm and attentive service from our staff. We especially appreciate your suggestion regarding the Superior room with its breathtaking city view. Your compliments are a great encouragement to all our staff. We sincerely hope to welcome you again on your next trip to Hue and that you will have the opportunity to stay at Melia Hue Pearl Hotel again. Thank you again. Tran Thi Dieu, Hue Manager, Hue

Dear Valued Guest, Thank you for taking the time to share your candid feedback regarding your recent stay at Meliá Vinpearl Hue. While we appreciate your positive recognition of our Front Desk team, hotel building, and the Meliá brand, we are sincerely sorry to learn that several aspects of your experience did not meet the expectations you had of a five-star stay. We have carefully noted your comments regarding the room ambience, toiletries, facilities, room view, as well as the variety of main dishes available at our breakfast buffet. Your observations are valuable to us, as they help us identify areas where the overall guest experience can be further improved. Please be assured that your feedback will be shared with the relevant departments for review and consideration as part of our continuous efforts to enhance our products and services. We truly regret that your stay was only “passable” rather than a memorable experience, and we hope you will consider giving us another opportunity in the future to provide you with a stay that better reflects the standards and hospitality we strive to deliver. Warm regards, Hung Ho (Mr.) Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to share such detailed and candid feedback regarding your stay at Meliá Vinpearl Hue. We sincerely appreciate your experience with the Meliá brand and therefore understand that you arrived with certain expectations based on your previous stays at other Meliá properties. While we are very pleased to know that our Front Desk team and overall staff service were highlights of your stay, we are genuinely sorry that other aspects of your experience did not meet your expectations. We have carefully noted your comments regarding the Deluxe room experience, in-room amenities and toiletries, the variety of activities and services available, as well as the selection offered at our breakfast buffet. We also understand your perspective regarding the city and surrounding views and how these factors influenced your overall perception of value. Your feedback provides us with valuable insight into areas where we can further enhance the guest experience and better communicate the characteristics of our property. Please be assured that your comments will be shared with the relevant management teams for careful review as part of our continuous improvement efforts. Above all, we truly appreciate your recognition of our team’s professionalism, friendliness, and service. While we regret that the overall experience did not fully reflect the level you expected from Meliá, we sincerely hope we may have another opportunity to welcome you in the future and provide a more satisfying and memorable stay. Warm regards, Hung Ho (Mr.) Assistant Front Office Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Hue Pearl Hotel. We are delighted that you enjoyed our excellent location, conveniently situated for easy access to the heart of Hue city. We greatly appreciate your valuable feedback. We will continue to strive to provide a pleasant and memorable experience for all our guests. We look forward to welcoming you back again. Thank you. Nguyen Thanh Trung (Ly Tuan) Duty Manager

Dear Valued Guest, Thank you very much for sharing your feedback following your stay at Melia Vinpearl Hue. We are pleased to know that you appreciated our service and convenient location. Your kind comments are truly encouraging for our team. At the same time, we sincerely value your suggestion regarding additional restaurant and shopping options. Your feedback has been noted and will be taken into consideration as we continuously strive to enhance our facilities and guest experience. We look forward to welcoming you back in the near future. Warm regards, Trung Nguyen Thanh (Ethan) (Mr.) Duty Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Pearl Hue Hotel. We are delighted that you enjoyed our attentive service and comfortable rooms. We look forward to welcoming you again. Thank you. Ling Li General Manager

Dear Valued Guest, Thank you very much for choosing to stay at Melia Ve Pearl Hotel and for your valuable feedback. We are honored that you have stayed with us multiple times and that you plan to stay with us again in the future. Your satisfaction and trust are the driving force that motivates us to continuously improve our services. We sincerely hope to welcome you back to Melia Ve Pearl Hotel for your next stay. Thank you again. Ling Li General Manager

Dear Ms./Mrs. Thu Nguyen, Thank you very much for your positive review of your stay at Melia Pearl Hotel Hue. We are delighted that you enjoyed your stay at our hotel. We are very happy that you were satisfied with the attentive and friendly service from our staff. Your compliments are a great encouragement for us to further improve our services. We are also pleased that the hotel's services, the smooth check-in/check-out process, and the assistance with parking made your stay even more comfortable. Thank you again for choosing our hotel. We hope to welcome you back to Hue on your next trip. Thank you. Tran Nguyen Hotel Manager

Dear Mr. Pham T.S., Thank you for staying at Melia Pearl Hue Hotel and sharing your valuable experience. We are delighted that you enjoyed your stay and were satisfied with the warm, friendly, and attentive service from our staff. Your compliments are a great encouragement to us in our commitment to further improving our services. We hope to welcome you again. Sincerely, Linh Le (General Manager)

Dear Valued Guest, Thank you for choosing to stay at Melia Pearl Hotel Hue and for sharing your valuable experience after your business trip. We are delighted that you enjoyed our excellent location, spacious and clean rooms, comfortable amenities, and the friendly and helpful service from our staff. We are honored that you had a comfortable travel experience, and we are pleased that you were satisfied with the breakfast and the value for money. Your satisfaction is the driving force behind our continuous improvement of our services. We look forward to welcoming you back again. Sincerely, General Manager, Linh Le

Dear Ms. Nguyen Thi Hue Anh, Thank you for staying at Melia Pearl Hotel (Hue). We apologize for any inconvenience caused by the weather and thank you for your continued support of Melia. We look forward to welcoming you back. We hope you have a wonderful holiday. Thank you! Ms. Tran Thi Miu Xuan, General Manager

Dear Valued Guest, Thank you very much for your kind words and recommendation. We’re thrilled to know that you were pleased with our service and had such a wonderful experience during your stay. Your satisfaction means a lot to us, and we truly look forward to welcoming you back for another delightful visit soon. Warm regards, Huyen Tran (Mrs.) Duty Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to know that you are satisfied with our rooms, service quality and convenient location to travel and explore the city. Your compliments are a great source of motivation for our staff to continue to strive to bring you even more wonderful experiences. We hope to have the opportunity to welcome you back soon on your upcoming trips. Best regards, Linh Le (Mr.) Duty Manager

Hello TRAN X. L., Thank you for taking the time to share your wonderful experience at Melia Vinpearl Hue. We are delighted to know that you are satisfied with the beauty of the hotel, the convenient central location and especially the beautiful room view. Your positive reviews are a valuable source of encouragement for us to continue to strive to bring the best experiences. We look forward to welcoming and serving you on your next visit. Best regards, Linh Le (Mr.) - Duty Manager